Brian Savino
Senior Service Advisor at Roger Dean Chevy- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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GM certified consultant
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Experience
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Roger Dean Chevy
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Senior Service Advisor
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Nov 2015 - Present
Assist in all areas of service operations for large and active meg-dealership, writing more than 450 repair orders monthly. • Diagnose maintenance and repair requirements and write service repair orders. • Consulted with customers to assess needs, identified problems and evaluated parts and labor costs. • Follow-up work-in-progress to ensure timely delivery of completed project, according to schedule. • Assume full responsibility for operation in absence of Manager, handling complaints and administrative functions. • Serve as troubleshooter to analyze and resolve more difficult problems or complaints. • Review estimate of repair and maintenance with customer and negotiate final pricing to sell project. • Implement extended warranty issues, negotiating with insurance claims adjustors • Resolve temporary transportation problem through outsourced rental cars and tsd loaner software Generate sales revenues, promoting and upselling services when warranted, becoming the #1 ranked sales producer with monthly customer pay labor revenues exceeding $85,000 total revenue of warranty and customer pay parts & labor average of $245,000 monthly Increased hours per ro above the average 2.2 hours by more than 3.9 hours. Effective labor rate $110.00 • Developed strong working relationships with customers through ability to develop trust and reputation for integrity. • Check tracking of sales forecasts on a weekly and monthly basis. Oversee all finished work for quality assurance.
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Service consulant
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Jul 2013 - Nov 2015
Assist in all areas of service operations for large and active meg-dealership, writing more than 450 repair orders monthly.• Diagnose maintenance and repair requirements and write service repair orders.• Consulted with customers to assess needs, identified problems and evaluated parts and labor costs.• Follow-up work-in-progress to ensure timely delivery of completed project, according to schedule.• Assume full responsibility for operation in absence of Manager, handling complaints and administrative functions.• Serve as troubleshooter to analyze and resolve more difficult problems or complaints.• Review estimate of repair and maintenance with customer and negotiate final pricing to sell project.• Implement extended warranty issues, negotiating with insurance claims adjustors• Resolve temporary transportation problem through outsourced rental cars and tsd loaner softwareGenerate sales revenues, promoting and upselling services when warranted, becoming the #1 ranked sales producer with monthly customer pay labor revenues exceeding $85,000 total revenue of warranty and customer pay parts & labor average of $155,000 monthlyIncreased hours per ro above the average 2.2 hours by more than 3.9 hours. Effective labor rate $110.00• Developed strong working relationships with customers through ability to develop trust and reputation for integrity.• Check tracking of sales forecasts on a weekly and monthly basis.Oversee all finished work for quality assurance.
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Service Consultant
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Mar 2005 - Jul 2013
• Assist in all areas of service operations for large and active meg-dealership, writing more than 400 repair orders monthly.• Diagnose maintenance and repair requirements and write service repair orders.• Consulted with customers to assess needs, identified problems and evaluated parts and labor costs.• Follow-up work-in-progress to ensure timely delivery of completed project, according to schedule.• Assume full responsibility for operation in absence of Manager, handling complaints and administrative functions.Serve as troubleshooter to analyze and resolve more difficult problems or complaints.• Review estimate of repair and maintenance with customer and negotiate final pricing to sell project.• Implement extended warranty issues, negotiating with insurance claims adjustors• Resolve temporary transportation problem through outsourced rental cars.• Generate sales revenues, promoting and upselling services when warranted, becoming the #1 ranked sales producer with monthly customer pay labor revenues exceeding $50,000• Increased unit sales above the average 2.2 hours by more than 3.2 hours.• Developed strong working relationships with customers through ability to develop trust and reputation for integrity.• Check tracking of sales forecasts on a weekly and monthly basis.• Oversee all finished work for quality assurance.
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Ralph Auto Group
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Delray Beach
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Fix Operation Director
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1994 - 2005
• Complete responsibility for managing all areas of service & parts operations, as well as Get Ready New Cars. • Utilized time management, planning, organizational and implementation ability. • Successfully grew department, through promotion of customer base, and increasing staff to more than 25 employees, resulting in increased sales and profit growth. • Organized staffing plans and directed the recruitment, selection, assignment, training, development and motivation of personnel. • Conducted weekly and monthly staff meetings, as well as scheduled training sessions. • Coordinated work projects technicians and service staff, overseeing time schedules and quality assurance. • Oversaw compliance with best safety practices, EPA and Fire Department regulations. • Experienced as troubleshooter to resolve both technical and non-technical problems, including customer complaints and staff grievances. • Managed parts inventory and cost analysis for all 3 departments. • Monitored quality assurance program to ensure efficient and complete service and customer satisfaction. • Emphasized and developed a policy of "quality customer service." • Planned and implemented improved systems and procedures to enhance service. • Initial employment as line technician, with progressive advancement to New Car Get Ready Manager, Service Consultant, Service Manager and Fix Operation Director.
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Education
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Santaluces High
Community
