Experience

ADT Commercial

• United States
• Security and Investigations
• 700 & Above Employee

• Vice President of Technical Services

  • Aug 2022 - Present

• Senior Director Technical Services Group

  • Dec 2021 - Aug 2022

• Director, Technical Services Group

  • Nov 2019 - Dec 2021



ASSA ABLOY Global Solutions | Hospitality

• Sweden
• Hospitality
• 400 - 500 Employee

• Director, Support and Services

  • Apr 2019 - Nov 2019

  Manage direct and indirect implementation resources and helpdesk personnel for the US and Canada while innovating ways to create the best customer service experience and define cost saving and revenue generating strategies for our business.

• Director, Field Services

  • Feb 2018 - Nov 2019

• Manager, Product Training and Technical Sales Support

  • May 2017 - Nov 2019

• Training and Development Manager

  • Jan 2015 - Nov 2019

  Create training programs for all new hire and existing personnel along with new and existing contractor resources.

• Field Implementation Quality Manager

  • Oct 2013 - Jan 2015

  Managed the development of contractor resources for North America.

• Senior Sales Engineer

  • Jan 2012 - Oct 2013

  Technical support role for Remote Field Technicians, Regional Sales Managers, Project Managers, and Senior Help Desk Technicians. Employee product trainer.

• Senior Trainer

  • 2008 - Jan 2012

• Remote Field Technician

  • Jan 2007 - Jan 2008

• Senior Helpdesk Technician

  • Oct 2002 - Jan 2007