Data Analyst

• Nov 2021 - Present

Data Analyst

• Jun 2020 - Nov 2020

● Developed and implemented data collection systems and other strategies to optimise statistical efficiency and data quality ● Acquired data from primary or secondary data sources and preprocessed data in Python and R ● Performed desk research to identify factors influencing customer acquisition and retention ● Identified customer profiles to improve targeting, categorized them and suggested profiles to focus strategies upon ● Presented findings using Power BI dashboards and weekly reports to supervisor Show less

Reporting Analyst

• Apr 2019 - Nov 2019

Technical Support Officer

• Nov 2017 - Jan 2019

● Served as the first point of contact for customers seeking technical assistance over the phone or email● Managed Desktop and mobile Devices (hardware, software and connectivity) incidents through to resolution● Provided standard and approved hardware and software support and maintenance on Desktop and mobile devices● Analyzed Service Desk calls for Desktop Devices and reported incident data● Identified and advised customers of any potential user training requirement and automation Show less

Marketing Intern

• May 2017 - Oct 2017

● Undertook roles and responsibilities in line with organisational requirements under the Sales and Marketing departments