Experience

CBM of America

• United States
• Telecommunications
• 100 - 200 Employee

• Installation Supervisor

  • Oct 2022 - Present

• Lead Transport Engineer on assignment with Google

  • Jun 2014 - Oct 2022

  Working independently or as part of a team to install, test and turn-up of long haul fiber optics. Providing work assignments for Level 1, 2 and 3 installers. Perform upgrades on various equipment and perform quality audits of installations. DC power, rectifiers, grounding, patch panels, cross-connects, cat 5 connectivity and loading software per MOP's and drawings. Reconcile materials for sales order and control all on-site aspects of the job. Interface directly with the Project Manager and Engineering Department to resolve any issues, including correcting job specifications, drawings, documentation and record all changes in the Task platform. Perform hardware testing, such as power verification, device provisioning and system tests on all fiber optic connections. Show less



ARRIS

• United States
• Real Estate
• 1 - 100 Employee

• FSE on assignment with Google

  • Sep 2012 - Jul 2014

  Ensured quality of installation exceeded customer requirements, met promised finish date and maintained budget integrity. Traveled to customer locations to perform installation of Alcatel 1830 and Infinera DTN. Performed upgrades on Alcatel 1830 and Infinera DTN. Performed quality audits of installations. Assisted network engineers with decommissioning of various equipment. Ensured quality of installation exceeded customer requirements, met promised finish date and maintained budget integrity. Traveled to customer locations to perform installation of Alcatel 1830 and Infinera DTN. Performed upgrades on Alcatel 1830 and Infinera DTN. Performed quality audits of installations. Assisted network engineers with decommissioning of various equipment.



Goodman Networks

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Field Service Engineer

  • May 2005 - Sep 2012

  Test and Turn up of Alcatel 7750 and 7450. Layer 1 testing of Alcatel 7750 and 7450. Trained five peers to perform Test and Turn up of Alcatel 7750 and 7450. Performed quality inspections on installation of Alcatel 7750 and 7450. Corrected audit deficiencies from previous installation crews. Tested and upgraded LiteSpan 2000/2012 systems. Performed site surveys for Engineering department. Read and corrected engineering specs. Prepared MOP/JSA. Managed installation crews. Ensured quality of installation exceeded customer requirements, met promised finish date and maintained budget integrity. Installed Alcatel 7750, Alcatel 7450, Alcatel 7350, Alcatel 7670, Alcatel MRP and Alcatel PRBT. Install Sun Netra 440, t5220, 4520, Acme Packet 4500, SONUS GSX-9000, SAGE 966R, IBM HT8740 and MRV LX-8020S. Received 100% audit results on 95% of jobs completed over past six years. Show less



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Sales Manager

  • Jul 2003 - Aug 2004

  Maintained sales and installation budget of Car Stereo department. Increased department sales an average of 25%. Read Crystal reports. Trained three employees, directly resulting in department exceeding budget by 14%. Customer Service score exceeded corporate goal by 6%. Decreased open box inventory by 50%. Improved security measures to nearly eliminate department loss.

• STS Area Manager

  • Jul 2002 - Jul 2003

  Responsibilities included managing, leading, training and coordinating the efforts of nine Technicians across seven states. Provided customer service for 36 locations, which included Project Management, routine maintenance and emergency responses. Implemented program which, increased overall functionality of all assigned locations by 33%, directly increasing store profits.



Alcatel-Lucent

• Telecommunications
• 1 - 100 Employee

• Installation Product Supervisor

  • Aug 1998 - Oct 2001

  Managed sub-contracted installation crews. Ensured quality of installation exceeded customer requirements, met promised finish date and maintained budget integrity. Knowledge and skills prompted Training Department to request temporary transfer. Taught LiteSpan product to new and existing Installation Product Supervisors, Managers and customers for period of one year. Developed syllabus for Amphenol connector course and LiteSpan, and played a key role in development of ADSL syllabus. Expertise in ADSL, HDSL, LiteSpan and 1631 products. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Training Coordinator

  • Jan 1998 - Aug 1998

  Implemented, scheduled and planned formal training for 100 employees. Prepared personnel training reports and statistics for upper level management. Worked with management to develop processes to increase proficiency of training.

• Team Chief

  • Nov 1996 - Jan 1998

  Performed maintenance, operation and repairs on more than $1.2 million worth of AN/TSC-93B Tactical Satellite equipment, power generation units and associated equipment. Trained four new personnel on satellite equipment. Maintained records and prepared work orders. Assisted instructors in satellite training course.

• Satellite Technician

  • Jul 1992 - Jan 1996

  Supervised and evaluated four personnel in research and development of new satellite systems, including work in UHF, EHF, and SHF. Utilized, troubleshot and maintained satellite transmission and receiving equipment. Surpassed test deadlines and submitted reports, allowing engineers to make expert modifications on equipment. Wrote and revised training manuals for satellite training equipment.

• RF Technician

  • Jul 1990 - Jul 1992

  Operated Line of Sight (LOS) and Tropospheric radio systems, and worked in a Technical Control Facility. Supervised four personnel. Troubleshot, maintained and operated microwave transmission and receiving equipment.