Brian Peterson

Customer Service Agent at ACORN INSURANCE AND FINANCIAL SERVICES LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Southport, England, United Kingdom, GB

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Experience

    • United Kingdom
    • Insurance
    • 300 - 400 Employee
    • Customer Service Agent
      • Apr 2021 - Present

      Adjust customer policies mid term Adjust customer policies mid term

    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Technical Support Representative
      • 2018 - Apr 2021

      Progress smart meter jobs, resolve live queries with the meter technicians, support and train colleagues Progress smart meter jobs, resolve live queries with the meter technicians, support and train colleagues

    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Insurance Sales
      • 2016 - 2017

      Produce quotes on an advised basis, agree sale, set up the insurance Produce quotes on an advised basis, agree sale, set up the insurance

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales Customer Support
      • 2016 - 2016

      Place catalogue orders for customers, take card payments and agree delivery time. Place catalogue orders for customers, take card payments and agree delivery time.

    • Telesales Representative
      • 2016 - 2016

      Generate leads on the company dialer, send out for customer consent Generate leads on the company dialer, send out for customer consent

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Pension Administrator
      • 2014 - 2016

      Worked alongside IFA's on transfer of frozen pension policies Worked alongside IFA's on transfer of frozen pension policies

    • United States
    • Insurance
    • 1 - 100 Employee
    • Taxi Insurance Advisor
      • 2011 - 2014

      Sell and set up new business for taxi drivers Sell and set up new business for taxi drivers

    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Lead provider
      • Dec 2010 - Mar 2011

      • Promote and compare products and policies• Confirm suitability then match features and benefits• Fact find• Build up relationship by creating rapport• Transfer hot lead• Contribute to ongoing team targets • Promote and compare products and policies• Confirm suitability then match features and benefits• Fact find• Build up relationship by creating rapport• Transfer hot lead• Contribute to ongoing team targets

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Advisor
      • Feb 2007 - Jun 2010

      • Answer customer calls received on departments helpline • Service manage Business Sales orders• Reply to emails on behalf of the team• Progress events and update various BT systems• Promote products and generate sales leads• Create and process complaints• Supervise team when needed • Answer customer calls received on departments helpline • Service manage Business Sales orders• Reply to emails on behalf of the team• Progress events and update various BT systems• Promote products and generate sales leads• Create and process complaints• Supervise team when needed

    • Insurance
    • 700 & Above Employee
    • Insurance Administrator
      • May 1997 - Feb 2007

      • Set up and process life and mortgage policies • Contribute towards company targets during Pension Review • Take customer calls received on the contact centre • Produce solutions to standard and non-standard queries • Create notes and facilitate training sessions• Supervise team on temporary basis • Set up and process life and mortgage policies • Contribute towards company targets during Pension Review • Take customer calls received on the contact centre • Produce solutions to standard and non-standard queries • Create notes and facilitate training sessions• Supervise team on temporary basis

    • Administration Assistant
      • Dec 1995 - Dec 1996

      • Receive and set up benefit appeals • Action correspondence• Answer customer queries• Data input/system updates• Meet and greet customers at front desk • Receive and set up benefit appeals • Action correspondence• Answer customer queries• Data input/system updates• Meet and greet customers at front desk

    • Office Assistant
      • May 1995 - Dec 1995

      • Collate information• Fax• Photocopy• Deliver and collect advertisements • Collate information• Fax• Photocopy• Deliver and collect advertisements

    • Trainee Sales Assistant
      • Dec 1994 - May 1995

      • Sell electrical goods• Order and receive new stock • Change shop floor layout • Sell electrical goods• Order and receive new stock • Change shop floor layout

Education

  • Formby High School
    1989 - 1994

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