Experience

Gnosis Bermuda

• Bermuda
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Engineer

  • Jan 2023 - Present

• Systems Engineer

  • Jan 2020 - Jan 2023

  Providing technical, systems & network support for our clients on the island.



Decisions Ltd

• Bermuda
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Sep 2017 - Dec 2019

  Provided I.T. Consulting services for a large number of clients in Bermuda, both residential and commercial. Performed site audits, technical support, network administration, backups, and virtualization. Provided I.T. Consulting services for a large number of clients in Bermuda, both residential and commercial. Performed site audits, technical support, network administration, backups, and virtualization.



KeyTech Group of Companies

• Sr. Analyst - IT Services

  • Aug 2016 - Sep 2017

  Provided local support for Bermuda office as well as remote support for global ATNI group of companies.

• Information Technology Support Analyst

  • Jan 2016 - Aug 2016



Compfitness

• Port Perry, Ontario

• Information Technology Specialist

  • Feb 2015 - Dec 2015

  Worked as a consultant for Compfitness, serving over 80 small-to-medium business clients. Primarily contracted to Mettrum Ltd. Worked as a consultant for Compfitness, serving over 80 small-to-medium business clients. Primarily contracted to Mettrum Ltd.



Freelancing

• Bermuda

• I.T. Consultant

  • Sep 2014 - Feb 2015

  Did freelance I.T. Consulting for home users and small businesses around the island. Did freelance I.T. Consulting for home users and small businesses around the island.



KeyTech Group of Companies Limited

• Hamilton, Bermuda

• Network Administrator, Information Technology Division

  • Jun 2014 - Sep 2014

  Completed my 3-month contract at KeyTech, and was seconded to the Logic Communications Network Operations Center for July & August. Completed my 3-month contract at KeyTech, and was seconded to the Logic Communications Network Operations Center for July & August.



KeyTech Group of Companies Limited

• Hamiton, Bermuda

• Jr. Network Administrator, Information Technology Division

  • Jun 2013 - Aug 2013

  In addition to previous tasks: • Installed and configured a number of servers, both physical and virtual. • Researched functionality of 2012 servers on KeyTech domain. • Conducted network performance analysis for servers that were experiencing issues. • Implemented and configured several videoconferencing systems throughout the company. • Set up and tested various network analysis suites (WhatsUpGold, SCOM) In addition to previous tasks: • Installed and configured a number of servers, both physical and virtual. • Researched functionality of 2012 servers on KeyTech domain. • Conducted network performance analysis for servers that were experiencing issues. • Implemented and configured several videoconferencing systems throughout the company. • Set up and tested various network analysis suites (WhatsUpGold, SCOM)



KeyTech Group of Companies Limited

• Hamilton, Bermuda

• Summer Student, Information technology Division

  • Jun 2012 - Aug 2012

  In addition to previous tasks: •Researched and implemented method for adding employee photo to Active Directory (Exchange 2003) •Researched, tested and reported on iPAD backup, restore and security features. •Researched and reported feasibility of Virtual Desktop Infrastructure. In addition to previous tasks: •Researched and implemented method for adding employee photo to Active Directory (Exchange 2003) •Researched, tested and reported on iPAD backup, restore and security features. •Researched and reported feasibility of Virtual Desktop Infrastructure.



KeyTech Group of Companies Limited

• Hamilton, Bermuda

• Summer Student, Information Technology Division

  • Jun 2011 - Aug 2011

  • Assisted in equipment setup when required. • Diagnosed and resolved Helpdesk tickets on a daily basis. • Reimaged returning systems with corporate image. • Performed inventory of existing PCs in the workplace. • Reimaged PCs and installed non-standard applications in training centre. • Assisted in equipment setup when required. • Diagnosed and resolved Helpdesk tickets on a daily basis. • Reimaged returning systems with corporate image. • Performed inventory of existing PCs in the workplace. • Reimaged PCs and installed non-standard applications in training centre.



University of Ontario Institute of Technology

• Oshawa, Ontario, Canada

• Student Follow-Up Caller

  • Jan 2011 - Apr 2011

  •Called prospective UOIT students to answer any questions that they may have about the university or the programme. •Assisted the university in reaching its target goal of 14.7% enrollment increase. •Called prospective UOIT students to answer any questions that they may have about the university or the programme. •Assisted the university in reaching its target goal of 14.7% enrollment increase.



Bermuda Microsystems Group

• Bermuda
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Engineer

  • Feb 2007 - Aug 2010

  · On-Call technician for Dell Gold support and Four-Hour Response support. · Secondary Field Service Agent for Bloomberg Networks. · Installed, diagnosed, and repaired hardware, software and operating systems. · Assisted network engineers in troubleshooting network problems. · Responsible for tape backup and removal of tapes to secure location. · Set up and configured DSL, wireless DSL and workgroup-based networks. · Diagnosed and repaired server and mass storage hardware issues. Show less



Appleby

• Cayman Islands
• Law Practice
• 400 - 500 Employee

• Technical Support Analyst

  • Jan 2005 - Dec 2006

  • Installed, diagnosed, repaired and maintained hardware, software and operating systems. • Assisted users with issues relating to various office applications. • Assisted network engineers in troubleshooting network problems. • Responsible for tape backup and removal of tapes to secure location. • Managed Alcatel telephone system and set up Polycom telephones for conference calls. • Installed, diagnosed, repaired and maintained hardware, software and operating systems. • Assisted users with issues relating to various office applications. • Assisted network engineers in troubleshooting network problems. • Responsible for tape backup and removal of tapes to secure location. • Managed Alcatel telephone system and set up Polycom telephones for conference calls.



Bermuda Microsystems Group

• Hamilton, Bermuda

• Support Technician

  • Jan 2003 - Dec 2004

  • Installed, diagnosed and repaired hardware, software and operating systems. • Set up and configured DSL, wireless DSL and workgroup-based networks. • Performed on-site diagnoses and installation of components. • Identified and replaced faulty hardware and network components. • Diagnosed and repaired server and mass storage hardware issues. • Installed, diagnosed and repaired hardware, software and operating systems. • Set up and configured DSL, wireless DSL and workgroup-based networks. • Performed on-site diagnoses and installation of components. • Identified and replaced faulty hardware and network components. • Diagnosed and repaired server and mass storage hardware issues.