Technician

• Nov 2019 - Present

Field Operations Manager

• Sep 2018 - Present

• Independently presided over all company operations, including, but not limited to, scheduling and resolution of service calls and installations. • Collaborated with multiple contractors to ensure the customers needs were met for installations. o Performed installations of digital media hardware in Xfinity, Home Depot , Chase Bank and Shopping malls. • Performed inventory of equipment shipped to warehouse and onsite before installing equipment, thus streamlining installation and avoiding delays due to missing or damaged equipment. • Conducted installation of 1 x 3 Video Wall, remote media players in network rack using Extron transmitters and receivers for Chase Bank. • Maintained excellent customer service, communicating with customers to ensure proper functionality of the equipment. • Facilitated installing 2 x 2 Video Wall, multiple media players and various sized TVs, audio amplifier, in-ceiling speakers, automated input switching and sound bars in Xfinity store show rooms. o Received praise from contractor for efficiency and quality of work. Show less

Low Voltage Electrician

• Sep 2018 - Sep 2019

Sr. Field Service Technician (Remote)

• Jan 2013 - Sep 2018

• Partnered with on-site customer contacts to develop an installation plan, discussing number of purchased units and installation time for one vehicle in order to determine the overall project timeframe. • Independently executed an extensive multi-unit installation, achieving a commendation letter from the customer in recognition of the self-managing skills used to complete the project. • Worked with numerous customer departments throughout tenure, traveling throughout the country and internationally to complete projects such as overseeing the Michigan State Police contract—one of the largest accounts. • Functioned as a Tier Two Technician, serving as a point of escalation to resolve complex technical issues and cultivate satisfaction for discontent customers; coordinated with senior-level management to execute services and resolve issues. • Maintained excellent customer service, communicating with customers post-installation to ensure proper functionality of the equipment. • Identified an issue with water inside vehicles that affected the product’s performance and determined an alternate route for the cables that resolved the problem and maintained product functionality. • Consistently identified efficiency improvements to assist the company in achieving time and cost savings. • Marketed new products to customers with outdated systems, connecting customers with sales representatives to assist with upselling products and generating sales and revenue. • Ensured usage of personal protective equipment (PPE) in alignment with required safety protocols. Show less

Field Service Technician (Remote)

• 2006 - 2013

• Promoted to Lead Technician due to work ethic and leadership skills, managing a team of field service technicians to install digital projectors, server head end units, and computers into cinematic theaters, integrating systems with theater automation and networking the systems together. • Maintained responsibility for installation, troubleshooting, maintenance, and repair of digital signage systems and digital cinema technology, working with clients throughout several industries, including public education, movie theaters, physicians’ offices, and retail stores. • Gained experience in automation systems, dimmers, relays, troubleshooting, and networking while installing and maintaining satellite cabling and other equipment throughout customer buildings. Show less

Fire Controlman

• 2001 - 2005

• Performed maintenance activities for multiple gun and missile systems onboard frigates, troubleshooting issues to identify and implement an effective solution. • Achieved selection to complete additional training for servicing an onboard weapon, ranking as the only person onboard able to repair the weapon and managing the watch schedule to ensure proper functionality. • Attained qualification on several different watch systems and served in a wide range of positions onboard, including small weapons coordinator, helicopter crash firefighter, watch station supervisor, and duty gunners mate. • Earned an enlisted service warfare pin for volunteering to learn the operations of all other departments on the ship to improve overall knowledge of ship operations; completed the program in six months compared to the average timeframe of one year. • Successfully skipped a paygrade in boot camp due to exemplary performance and leadership capabilities. Show less