Experience

Heartland Payroll

• United States
• Human Resources
• 100 - 200 Employee

• Business Analyst

  • Apr 2022 - Present

  • Built UIPath department from single dev to highly visible team• Developed and Administrated 8 FTEs of UIPath workflows replacing existing business processes• Built excitement over RPA using road shows and engaging media to contextualize RPA for non-technical coworkers, leading to RPA champions who spread hype and submitted quality ideas for new processes• Partnered with product development to build and vet integrations processes• Formalized the new work pipeline• Mentored and trained a coworker in UIPath administration and development, leading to his promotion• Ran RPA COE between 3 business units and took key role in the GP RPA COE• Certified Scrum Master for Automated QA team• Experience leading cross functional teams during outages and triage events Show less

• Associate Business Analyst

  • Apr 2021 - Apr 2022



Ravenson Studios

• Rochester, NY

• Professional Musician

  • Aug 2012 - Present

  • Produces audio and audio/visual content for a wide area of social media platforms • Produces audio and audio/visual content for a wide area of social media platforms



Heartland School Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Project Coordinator

  • Oct 2018 - Apr 2021

  • Saved 6 FTE years with 10+ UIPath workflows, with a focus on improving data integrity and saving transitioning implementation specialists from data entry work to a “data SME” role• Cut two weeks from one month recipe software implementation for 30 implementations and improved data entry quality, reducing rework• Saved 2 weeks in internal conversion timeline, a process which was rolled into the product• Reduced issue resolution timelines for certain emergency requests from months to weeks• Developed and maintained two Einstein chatbots, creating a new service channel for POS with 15% customer self resolution• Liaisoned between Pendo and development teams• Provided training and continuous guidance for teams building solutions on the Pendo platform Show less

• Implementation Project Manager

  • Nov 2017 - Oct 2018

  • Managed the implementation of several third-party integrations into the MySchoolBucks platform• Developed and documented internal processes for onboarding using those integrations• Monitored and coached sales professionals building relationships around integrations

• Customer Service Representative

  • Jun 2014 - Nov 2017

  • Provided high level of customer care, recognized for customer rapport and one call resolution• Trained more that 40 districts across the country, on our payments and point of sale platforms



The Pillar

• Rochester, NY

• Arts and Music Director

  • Jul 2014 - Jul 2019



McCormick Solutions

• Technical Writer / APL Developer

  • May 2011 - Aug 2012

  • Wrote manuals for Dyalog Ltd. products "MiServer" and "APL As A Service", as well as in-code documentation for various products and samples • Developed addons and extensions for the Dyalog APL "MiServer" web server product • Collaborated with the Dyalog Ltd. Tools group toward the development of new products • Wrote manuals for Dyalog Ltd. products "MiServer" and "APL As A Service", as well as in-code documentation for various products and samples • Developed addons and extensions for the Dyalog APL "MiServer" web server product • Collaborated with the Dyalog Ltd. Tools group toward the development of new products



St. Agnes Parish

• Avon, NY

• Youth Minister

  • Jun 2010 - Jul 2011

  • Designed and implemented curriculum for junior and senior high school religious education programs • Maintained close collaboration between other church staff, parents and community resources • Designed and implemented curriculum for junior and senior high school religious education programs • Maintained close collaboration between other church staff, parents and community resources



HighDive Music

• Rochester, New York Area

• Artist, Manager

  • Jun 2009 - Jul 2011

  • Played bass guitar, co-songwriter / arranger • Managed band business, booking shows and making connections • Developed and Implemented band marketing strategy, including maintaining a social media presence, building a website, and developing media content • Played bass guitar, co-songwriter / arranger • Managed band business, booking shows and making connections • Developed and Implemented band marketing strategy, including maintaining a social media presence, building a website, and developing media content



Genesee Valley Educational Partnership

• Education Administration Programs
• 100 - 200 Employee

• English Language Arts Teacher

  • Sep 2008 - Aug 2010

  • Taught Grades 10-12 English Language Arts for the BOCES Alternative Program • Addressed the needs a population with individuals who had diverse learning and emotional impairments through individualization • Managed diverse classrooms by creating an atmosphere of respect and joint excitement about the material • Taught Grades 10-12 English Language Arts for the BOCES Alternative Program • Addressed the needs a population with individuals who had diverse learning and emotional impairments through individualization • Managed diverse classrooms by creating an atmosphere of respect and joint excitement about the material