Brian Newell

Information Technology Desktop Support at River City Environmental, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, Washington, United States, US

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5.0

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Timothy Hanke

Brian performed well as a Quality Technician during his tenure with us at Sulzer. He provided accurate analysis of vendor provided certs in a timely fashion. Throughout our daily interactions he conducted himself in a professional manner focusing on the task at hand. He has a jovial demeanor and was found easy to work with. If the oil & gas industry rebounds, I would be happy to have him back with our Quality Assurance team. With best regards, Timothy Hanke Quality Control Supervisor Sulzer Pumps US Portland, OR.

Jim H.

Brian is a very smart worker. He is very proactive finding new ideas to get the job done faster and better. I highly recommend Brian and believe he will be very successful at whatever job assignment to him and a good asset to your team. Feel free to contact me if you have any question about Brian’s work performance and ethics.

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Credentials

  • CCNA: Enterprise Networking, Security, and Automation
    Cisco
    Sep, 2021
    - Nov, 2024
  • CCNA: Switching, Routing, and Wireless Essentials
    Cisco
    Jun, 2021
    - Nov, 2024
  • CCNA: Introduction to Networks
    Cisco
    Mar, 2021
    - Nov, 2024
  • Cybersecurity Essentials
    Cisco
    Dec, 2020
    - Nov, 2024

Experience

  • River City Environmental, Inc.
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Information Technology Desktop Support
      • Feb 2022 - Present

      · Communicate with Team Members via phone, email, and in-person to accurately assess and completely resolve their trouble ticket(s). · Process machines on the workbench by conducting a backup, OS reinstall, data restoration and any application re-installations using a variety of enterprise deployment tools. · Diagnose and repair computer component failures, including processing equipment RMAs. · Research, document, and develop solutions for various software or configuration issues. · Create and modify online documentation for common or recurring issues. · Provide onsite assistance for trouble tickets that are too complex or time consuming for front-line phone support to resolve. · Deploy replacement systems to staff. · Processing and delivery of old equipment to surplus. · Secure erasing of hard drives and other data storage devices. · Manage inventory of new and used computers, monitors, and surplus equipment. Show less

  • Franz Family Bakery
    • United States
    • Food and Beverage Manufacturing
    • 500 - 600 Employee
    • Information Technology Service Desk Technician
      • Nov 2021 - Feb 2022

      • Served as a member of the IT Service Desk team primarily focused on operational activities, end-user computing and support • Supported and troubleshooted end-user network, voice, video conferencing, mobile devices, printing, and other general user incidents • Monitored ticket queues to triage, resolve and escalate incidents/requests according to SLA and ITIL best practices • Provided first response support to the business in order to triage and resolve incidents in a timely and professional manner • Provided remote and on-site technical support to US Bakery facilities as required. • Worked with 3rd party vendors to research/implement new services and resolve technical problems on equipment and systems. • Supported and contributed to the successful delivery of business-driven and internal IT projects and enhancements. • Identified and recommended IT process improvements that increase efficiency and benefit with business. • Worked within ITSM/ITIL framework and toolset to create and manage incidents, problems, requests, changes, assets and knowledge articles. • Diagnosed problems and solve issues, often under time constraints. Rapidly responded to emergency situations, including direct response as well as coordination and communication of progress updates to IT staff, vendors and business partners, both during and outside of normal business hours. • Monitored, maintained and troubleshooted core system platforms including but not limited to: ERP platform, Exchange, vMWare, Veeme, ShoreTel, O365, etc. • Manage and maintain asset inventory Show less

  • Sulzer
    • Switzerland
    • Machinery Manufacturing
    • 700 & Above Employee
    • Quality Assurance Technician
      • Apr 2019 - May 2020

      • Reviewed and approved technical documentation for correct content to material standards, conformance to the processing requirements, and compliance with customer requirements and national standards. • Ensured compliance to American Society for Testing and Materials (ASTM) standards. • Coordinated correction of non-confirming documentation with suppliers. • Worked directly with customers on quality technical documentation. • Used SAP to maintain detailed quality records tracking, and compilation, and performed data entry of quality documentation for presentation to customers. Show less

  • IMR Test Labs
    • United States
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Mechanical Technician
      • Mar 2014 - Apr 2019

      • Performed pull testing on polymers and composites in a climate controlled rooms to ASTM, ISO and manufacturer specifications. • Made daily reports that included stress-strain diagrams with data on proportional and elastic limits, yield points and ultimate tensile strength. • Inspected others' daily reports to ensure proper quality was maintained throughout their testing. • Performed monthly calibration checks on hand tools that included micrometers, calipers, and gage-length punches. • Pull testing performed on tensile frames, which consist of max capacity of 30,000 and 67,000 lbs. • Samples tested include cast iron bars and welded samples. • Conducted charpy impact testing. Show less

  • Eaton
    • Ireland
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Assembly
      • Feb 2013 - May 2013

      • Assembled and built various types of door panels, then attach door panels to industrial control panels. • Accessed and utilized on site systems to print out custom name plates. • Assembled and built various types of door panels, then attach door panels to industrial control panels. • Accessed and utilized on site systems to print out custom name plates.

  • Colt Competition
    • Canby, Oregon, United States
    • Assembly
      • Nov 2012 - Jan 2013

      • Assembled different parts using various tools and drills. • Used band saw to cut down raw material into useable material. • Assembled different parts using various tools and drills. • Used band saw to cut down raw material into useable material.

  • BENCHMADE
    • United States
    • Retail
    • 100 - 200 Employee
    • Machinist, Metal Finisher
      • Jun 2008 - Feb 2012

      • Used surface grinder to grind down parts to required thickness and used micrometers and calipers to determine proper thickness. • Performed a variety of hands on operations such as sandblasting, grinding, refining, polishing and deburring surfaces of metal, wood, and synthetic knife parts in the form of castings, machined parts, and blanks. • Replaced worn belts, wheels, and other items using wrenches, belt sanders, blasting machines, abrasive wheels, buffing wheels, presses, files, drill presses, manual mills, or HEFS (High Energy Finishing System). • Ensured quality specifications were met using calipers, micrometers, and fixed gauges. • Continuously maintained safe work area according to company standards, OSHA, and DEQ requirements. Show less

Education

  • Clark College
    Associates of Applied Technology, Network Technology
    2020 - 2022
  • Cisco Networking Academy
    2021 - 2022
  • Clackamas Community College
    Some College Courses, Computer Science
    2004 - 2005
  • Oregon City Senior High School
    High School Diploma
    2000 - 2004

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