Experience

Radius Technologies - Security Focused ICT Solutions
• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee
• Remote Support Engineer

  • Sep 2022 - Present

Kerry
• Ireland
• Food and Beverage Services
• 700 & Above Employee
• ICT Site Services Analyst

  • Dec 2021 - Sep 2022

Techsure Ltd.
• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Specialist

  • Mar 2019 - Dec 2021

ZinonCloud Solutions
• Customer Support Engineer

  • Jul 2018 - Mar 2019

Trilogy Technologies
• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Technical Support Engineer

  • Nov 2017 - Jun 2018


Qualcom

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Contractor

  • Jul 2017 - Oct 2017

  Short Term Contract with Qualcom. Based at different Client sites over County Dublin providing onsite IT support to Businesses ranging from Peamount Hospital to Primark. Short Term Contract with Qualcom. Based at different Client sites over County Dublin providing onsite IT support to Businesses ranging from Peamount Hospital to Primark.



Unity Technology Solutions

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Contractor

  • Oct 2015 - May 2017

  CIT On-Site Support Contract. I was or working for Unity. Based first in the CIT Finance office in Blackrock and then after its closure in Georges Dock in Dublin City Centre for CIT Aerospace. CIT On-Site Support Contract. I was or working for Unity. Based first in the CIT Finance office in Blackrock and then after its closure in Georges Dock in Dublin City Centre for CIT Aerospace.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• EUS Engineer

  • Dec 2014 - Jul 2015

  TUPE Transferred to Computacenter from Hemmersbach who took over all aspects of the EUS Support contract with GE. TUPE Transferred to Computacenter from Hemmersbach who took over all aspects of the EUS Support contract with GE.



Hemmersbach GmbH & Co. KG

• EUS Engineer

  • 2008 - 2014

  Hemmersbach was the second subcontracted company to take on the GE EUS Support contract, first through HP and then secondly through Computacenter. TUPE transferred to them from HP CDS. Hemmersbach was the second subcontracted company to take on the GE EUS Support contract, first through HP and then secondly through Computacenter. TUPE transferred to them from HP CDS.



HP CDS

• 1 - 100 Employee

• HP EUS Engineer

  • 2007 - 2008

  HP CDS is was the first company subcontracted company to take on the GE / HP EUS Support contract. This was a Global Contract to unify support of 2nd line standards for all GE businesses. TUPE transferred to them from Polaris. HP CDS is was the first company subcontracted company to take on the GE / HP EUS Support contract. This was a Global Contract to unify support of 2nd line standards for all GE businesses. TUPE transferred to them from Polaris.



Polaris

• IT Services and IT Consulting

• Technical Consultant

  • 2006 - 2007

  Polaris provided both 2nd line and 3rd line support engineers to GE Money Ireland. Polaris provided both 2nd line and 3rd line support engineers to GE Money Ireland.



Syan Limited

• Information Technology & Services
• 1 - 100 Employee

• Helpdesk Consultant

  • Jun 2004 - Jul 2006

  First point of contact for customers. But I was expected to provide 1st, 2nd and 3rd line support to the client. I was to diagnose the issue as best as possible with the customer, then if possible fix the issue either remotely using Symantec PCAnywhere or by directing the customer verbally over the phone through what to do.If the issue was not possible to fix remotely to work with the engineer sent on site to get the customer up and running to the point where if possible I could take over to allow the remote engineer to be available for another customer. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Technical Support Engineer

  • Mar 1999 - Apr 2003

  On site support of approx. 500 users. Support of Windows 95, Windows 2000 and then Windows XP computers. A mixture of L1, L2 and L3 support work and project work. W2K checks for PC hardware and Printers and software patching. Helping create the hardware disposal policy for EY Ireland. On site support of approx. 500 users. Support of Windows 95, Windows 2000 and then Windows XP computers. A mixture of L1, L2 and L3 support work and project work. W2K checks for PC hardware and Printers and software patching. Helping create the hardware disposal policy for EY Ireland.