Experience

ACS Professional Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• System Administrator III

  • Mar 2022 - Present

  Software Packaging Administrator – Successfully upgraded aging app-v 4.6 infrastructure to app-v 5.1 with 150 active applications targeting VDI shared desktop and thick client across a 4500+ user base. Implemented SharePoint page for packaging processes, recipes, and QA documentation to track workflow, provide troubleshooting guidance, and report package health. Leveraged app-v and SCCM technologies together to deal with difficult install situations. Utilized scripting and programming experience that include VB, PowerShell, XML, and HTML to overcome challenging packages and deployment strategies. Member of Technical Lead Team - As a member of the Technical Lead Team we are utilized by management to make informed decisions when it comes to technical and security information. This team also resolves the advanced technical support tickets and implements the security baselines for the agency. AD Group Policy and security group editing, implementation, and design to restrict applications and users to a least privileged policy model. Show less



Flux Resources

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• System Administrator III

  • Oct 2013 - Mar 2022

  Software Packaging Administrator – Successfully upgraded aging app-v 4.6 infrastructure to app-v 5.1 with 150 active applications targeting VDI shared desktop and thick client across a 4500+ user base. Implemented SharePoint page for packaging processes, recipes, and QA documentation to track workflow, provide troubleshooting guidance, and report package health. Leveraged app-v and SCCM technologies together to deal with difficult install situations. Utilized scripting and programming experience that include VB, PowerShell, XML, and HTML to overcome challenging packages and deployment strategies. Member of Technical Lead Team - As a member of the Technical Lead Team we are utilized by management to make informed decisions when it comes to technical and security information. This team also resolves the advanced technical support tickets and implements the security baselines for the agency. AD Group Policy and security group editing, implementation, and design to restrict applications and users to a least privileged policy model. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Engineer

  • Sep 2010 - Oct 2013

  IT Help Desk / IT Client Support Tech II 2/2001 – 10/2013(02/2001 – Present) Staffed at Bonneville Power AdministrationProvide technical leadership for the IT client support staff and managers by troubleshooting complex technical issues, agency patching, automating resolutions to issues affecting the agency computing environment with scripting and programming techniques, and document technical issues and fixes. Baseline image design work, designing application installs or application updates for agencies operating systems and automating these installs for already deployed systems. Administer agency encryption spanning multiple operating systems for 4000+ devices spanning 5 states. Plan and deliver customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.; Image development, planning, design, and deployment utilizing MDT, SCCM, and Symantec Ghost imaging technologies for standalone and specialized configurations.Application testing, packaging, scripting, patching, and installing with regards to base images.Hardware / software analysis with respects to testing, driver implementation, and application stability.Analyze and recommend software with similar capabilities to reduce the agencies licensed software pool.Engineered and implemented mobile kiosks for Light Activation workstations providing huge cost savings for the agency. Show less

• Technical Lead Team Member

  • Sep 2010 - Oct 2013

  Assess and implement OS and application level patching and security configurations for computer systems leveraging technologies such as WSUS, Lumension, and SCCM.Work on technical projects for the agency that have to do with implementation of technologies that strengthen the support of the desktop environment while reducing cost and support inefficiencies.Provide technical guidance and support for IT support professionals / managers on the most complex desktop technical issues.Work with Desktop Architect, Server Administrators, Networking Administrators, Cyber Security, Application Developers, Domain Administrators, Project Managers, and Team Leads to implement new software and new hardware products into the environment.Analyze environment to operate within the least privileged computing practices model and role based computing practices. Act as an ombudsman for technical processes and troubleshooting steps and communicate them to the team. Interpreting IT policies, standards, and guidelines for clients and support personnel.Design custom tools, programs, and automate installs using scripting (PowerShell, VBScript, .NET, HTA’s, HTML, JavaScript), Flexera Install Shield, ORCA, Visual Studio 2010 and then deploy with SCCM.Workstation Configuration Committee Member – Review, recommend, and implement enterprise computer security configurations for desktop and application configurations using the following standards (USGCB, NIST, STIG, FISMA, and FIPS).Evaluate, analyze, and implement GPO controls for applications and desktop configurations. Show less

• Enterprise Encryption Administrator

  • Sep 2010 - Oct 2013

  Designed, implemented, maintain, troubleshoot, and administer MBAM infrastructure for the agency’s Windows 7 encryption method.Administered PointSec encryption for the agencies Windows XP 4000+ endpoints.Manage help desk and client supports ability to encrypt, decrypt, and recover data in the event of hardware or software failures.

• IT Specialist

  • Feb 2001 - Oct 2013

  Client Support / Help Desk



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Help Desk

  • Oct 2000 - Feb 2001

  IT Help Desk / IT Client Support – Responsible for providing workstation related trouble-shooting and remediation support to the entire agency’s computers, mobile devices, and hand held devices. Remote access troubleshooting and connecting to include work and home environments using Cisco VPN, Cisco AnyConnect, RDP, Wireless, Wired, and Dial-up methodologies with connections to Citrix and DaaS Environments. Remote assistance with the client in troubleshooting, instructing, and walkthrough of applications and operating system functions. Respond to all client requests, queries, and general questions in regards to IT computing. Implementation and management of desk side hardware including recycle and reuse hardware where it benefits the situation for cost cutting, recommend hardware based on the client’s needs and job function. Implementation and management of desk side software by software license verification and tracking to help the software license group maintain proper license levels. Inform licensing group of transfers of licenses where applicable; recommend software that is beneficial keeping in mind costs for the agency. Network and desktop printer installation, troubleshooting, maintenance, and repair. Show less