General Manager / Chief Operating Officer

• Apr 2018 - Present

With oversight across all operating departments, I manage a team of department leaders in executing daily tasks, events, programs, and member services within a highly regarded yacht club. I oversee capital improvement projects and successfully oversee revenue-driving programs, departments, services, and events. In addition, I work collaboratively with human resources professionals to create new hiring processes and develop job descriptions that elevate the talent pool and deliver service excellence continually. Through innovative programming, new processes, and revenue-generating programs, I have helped transform Hyannis Yacht Club, which was established in 1938, to a successful operating club with 40 slips, 200 moorings with 54 club-owned boats, 2 houses, a 4-bay maintenance warehouse, and a variety of programs including summer youth programming for swimming and sailing. Show less

General Manager / Chief Operating Officer

• 2014 - 2018

I led a team of professionals in delivering member and service excellence across golf, tennis, swimming, food and beverage, events, and youth programming. I worked closely with the Board, when first joining the team, to catalyze a financial transformation and restore pristine conditions through multiple improvement projects. Utilizing my expertise, I improved member and staff communication, reduced insurance rates, and revamped the dining venues and Pro Shop to improve member satisfaction. With 8 different dining venues and 3 clubhouses, Mohawk Golf Club generated over $3.5M annually with $1.3M in food and beverage revenue. Show less

General Manager

• 2002 - 2013

I held oversight across all operating club functions, daily activities, budgeting, leadership hiring, and programming. I successfully engaged with members to ensure high levels of satisfaction, ensuring their needs were consistently met. I also led capital improvement projects, food and beverage improvements, the implementation of value-added services, and introduced new systems and software. The club generated over $4M in revenue with 500 members and 4 dining venues. I held oversight across all operating club functions, daily activities, budgeting, leadership hiring, and programming. I successfully engaged with members to ensure high levels of satisfaction, ensuring their needs were consistently met. I also led capital improvement projects, food and beverage improvements, the implementation of value-added services, and introduced new systems and software. The club generated over $4M in revenue with 500 members and 4 dining venues.

Project Manager

• 2000 - 2001

Oversaw planning and execution of projects across multiple divisions specializing in selling cutting tools to manufacturers, building automation machinery, and providing cryogenic services to a variety of companies to increase product life. Oversaw planning and execution of projects across multiple divisions specializing in selling cutting tools to manufacturers, building automation machinery, and providing cryogenic services to a variety of companies to increase product life.

Interim Clubhouse Manager

• 2000 - 2000

I assumed this role within a 1400 family-member private country club leading daily operations with multiple dining venues, athletic facilities, a championship 27-hole golf course, 9 Har-Tru tennis courts, 6 paddle courts, indoor squash courts, and full-size swimming and diving pools. I assumed this role within a 1400 family-member private country club leading daily operations with multiple dining venues, athletic facilities, a championship 27-hole golf course, 9 Har-Tru tennis courts, 6 paddle courts, indoor squash courts, and full-size swimming and diving pools.

Assistant General Manager

• 1999 - 2000

I supported the successful running of a 400-family member private club with $4.5M in gross revenue with $1.2M in food and beverage sales. I worked closely with the leadership team to enable the delivery of outstanding member service. I supported the successful running of a 400-family member private club with $4.5M in gross revenue with $1.2M in food and beverage sales. I worked closely with the leadership team to enable the delivery of outstanding member service.

Clubhouse Manager

• 1996 - 1999

I was recruited back to Crestview Country Club to lead the 350-family member private country club that featured a formal ballroom and athletic facilities inclusive of a championship 18-hole golf course, 6 Har-Tru tennis courts, an Olympic-size swimming pool, full fitness center, and a daycare center. I was recruited back to Crestview Country Club to lead the 350-family member private country club that featured a formal ballroom and athletic facilities inclusive of a championship 18-hole golf course, 6 Har-Tru tennis courts, an Olympic-size swimming pool, full fitness center, and a daycare center.

Dining Room Manager

• 1994 - 1996

Dining Room Manager

• 1986 - 1994