Experience

Royal Chevrolet
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Automotive Service Advisor

  • Nov 2021 - Present


Glyph Production Technologies

• United States
• Computer Hardware
• 1 - 100 Employee

• Technical Support Specialist

  • 2017 - Nov 2021

  • Assemble external hard drives, and troubleshoot hard drive disk repairs and file recovery for both Mac and PC users. • Use Internet ticketing system to create repair tickets and schedule customer service appointments in order to provide support to customers via phone and Internet. • Create spreadsheets using Excel and process sales orders using Peachtree. • Provide excellent customer service to major clients in the recording and film industry. • Assemble external hard drives, and troubleshoot hard drive disk repairs and file recovery for both Mac and PC users. • Use Internet ticketing system to create repair tickets and schedule customer service appointments in order to provide support to customers via phone and Internet. • Create spreadsheets using Excel and process sales orders using Peachtree. • Provide excellent customer service to major clients in the recording and film industry.



Tops Markets

• United States
• Retail Groceries
• 700 & Above Employee

• Cashier/Grocery Clerk

  • 2007 - 2020

  • Began as Cashier, but then moved to Grocery Clerk position, carrying out additional material handling activities such as creating displays, stocking shelves, and unloading trucks using various equipment such as electric pallet jacks. • Consistently handled challenging customers efficiently and respectfully, resulting in regular accolades from supervisor and earning awards for excellent customer service. • Supervised others, as result of consistent demonstration of effective customer service behaviors. Show less



Cornell University -Echols Collection on Southeast Asia

• Data Entry Specialist

  • 2016 - 2016

  • Cataloged incoming donation items. • Translated newspaper titles from Southeast Asian scripts. • Process archival materials received into the collection. • Cataloged incoming donation items. • Translated newspaper titles from Southeast Asian scripts. • Process archival materials received into the collection.



Cornell University - Uris/Olin Library

• Warehouse Admin/Delivery Driver

  • 2010 - 2016

  • Coordinated shipping needs for the Library in a timely and accurate manner. • Delivered incoming books to 14 different Libraries across campus. • Processed and delivered incoming and outgoing UPS packages and US Mail within Uris/Olin Library. • Coordinated shipping needs for the Library in a timely and accurate manner. • Delivered incoming books to 14 different Libraries across campus. • Processed and delivered incoming and outgoing UPS packages and US Mail within Uris/Olin Library.



Cornell Lab of Ornithology

• United States
• Research Services
• 100 - 200 Employee

• Mailroom/Shuttle Service Supervisor

  • 2000 - 2009

  • Coordinated all shipping needs for the Lab in a timely and accurate manner.• Created and implemented a shuttle service and schedule, ensuring customers off campus were able to arrive at their campus destinations on time.• Trained and supervised mailroom and shuttle service staff, making sure everyone performed their tasks consistently and correctly.• Maintained comprehensive, accurate records for the shuttle, as well as all shipping and receiving activities, enabling quick retrieval of data when inquiries were made. All records were consistently backed-up to ensure they were readily available.• Created email listserv for shuttle customers to keep them regularly informed of schedule or location changes and new guidelines.• Processed all incoming mail and packages within tight time frames, using both Pitney Bowes and UPS WorldShip software.• Managed inventory and stock keeping for various Lab departments, and created and distributed month-end and year-end reports for accounting staff, meeting accuracy and timeliness requirements.• Volunteered for National Audubon’s Seabird Restoration Program/Project Puffin in Ithaca, NY and Bremen, ME. Assisted with highest level donor relations and handled various details for birding trips, including scheduling lunches, compiling contributor packages, and constructing informational signs. Show less

• Front Desk/Outreach Assistant and Data Analyst

  • 1997 - 2000

  • Effectively managed multiple ongoing front-line customer service tasks such as: Greeting Lab visitors; Answering the Lab’s “800” number and in-house local-line (approx. 300 calls/day); Answering questions from the public (and/or directing customers to appropriate experts); and Scheduling tours for schools and community organizations.• Assisted with facilitating board meetings; Completing supply orders; and Sorting and Distributing mail.• Helped out the accounting department, which required great attention to detail. This required utilizing numerous software applications including APPS (Cornell Purchasing application), Oracle, and Microsoft Office. Also used FileMaker Pro database programs to keep track of inventory/other items. Show less

• Data Analyst

  • 1997 - 1997

  • Edited data for 10,000+ participant forms for Project FeederWatch. Also scanned forms into the system. This project allowed researchers to determine trends in bird populations and significant declines in specific species, leading to further research on possible diseases and other problems.



Cayuga Radio Group

• United States
• Advertising Services
• 1 - 100 Employee

• Studio Engineer

  • 1997 - 2007

  • Operated and maintained basic studio equipment. Specialized in troubleshooting equipment “on the spot” to ensure programs ran smoothly, without interruption. • Utilized various computer programs and automated broadcast systems for a variety of radio programs. • Assisted with live and remote broadcast feeds for Cornell hockey and promotional events with DJ’s. • Operated and maintained basic studio equipment. Specialized in troubleshooting equipment “on the spot” to ensure programs ran smoothly, without interruption. • Utilized various computer programs and automated broadcast systems for a variety of radio programs. • Assisted with live and remote broadcast feeds for Cornell hockey and promotional events with DJ’s.



Payless Shoe Store

• United States
• Software Development

• Store Manager

  • 1994 - 1996

  Began in the Cortland store, but moved to the Ithaca Mall store. • Maintained store inventory records. • Created in-store displays. • Was in charge of opening and closing the store for business hours. • Scheduled personnel for work shifts. • Processed incoming shipments and stocked shelves. • Provided Customer Services to customers, which sometimes involved dealing with difficult customers and resolving various order complaints. • Received company “Selling Star” award twice. Show less



Record Giant

• United States
• Musicians
• 1 - 100 Employee

• Assistant Store Manager

  • 1992 - 1994

  • Was in charge of opening and closing the store for business hours. • Scheduled personnel for work shifts. • Processed incoming shipments and stocked shelves. • Provided Customer Services to customers • Was in charge of opening and closing the store for business hours. • Scheduled personnel for work shifts. • Processed incoming shipments and stocked shelves. • Provided Customer Services to customers



Marietta Corporation

• United States
• Construction
• 1 - 100 Employee

• Material Handler/Shipping and Receiving Clerk

  • 1983 - 1992

  • Kept 58 different manufacturing lines running efficiently, with no interruptions, during entire work history . • Delivered materials to production line in good order and in a timely manner. • Inventoried all materials used for production before they went to line, and at the end of each job, before taking them to the warehouse to ensure biannual audits were precise. • Unloaded and verified all goods coming into the building; palletized product for shipping, leading to accurate inventory records and subsequently successful audits. • Loaded trucks using forklifts and pallet jacks with an outstanding safety record. Show less