Experience

SimpleTire

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Manager Installation Partnership Programs

  • Jan 2023 - Present

• Services Business Partner

  • Feb 2022 - Jan 2023



ACE- Jiffy Lube

• Miami-Fort Lauderdale Area, South Carolina, Mass.

• Director of Tire and Alignment Programs

  • Feb 2021 - Nov 2021



BM Acquisitions LLC - MK Discount Tire Center

• Westchester County NY

• Principal/Director of Operations

  • 2013 - Dec 2019

  Managed daily operations for wholesale and retail independent auto repair facility with over $3M in sales. Oversight of the cross functional roles within the organization included Personnel, Operations, Sales, Inventory Management, Marketing and Logistics. Focus was on efficiencies, customer service and employee satisfaction while maximizes profits and hitting sales targets. Sales grew 100% during the period of ownership increasing the value of fixed assets and goodwill, allowing for the profitable sale of the organization. • Subject matter expert for retail managers, technicians and back office staff • Coached and trained sales teams and support staff • Developed and implemented firmwide processes, policies and procedures • Initiated marketing strategies using social media, direct mail and local networking • Set sales goals and tracked performance metrics of store managers and staff Show less



Mallory-Kotzen Tire Co

• New Rochelle, New York, United States

• Director of Retail Operations

  • 2002 - 2013

  Managed seven multi-state retail outlets and a wholesale call center with oversight of 40 direct report employees. Ensured the sales department across locations worked seamlessly with representatives from other departments. Trained, motivated and coached sales staff to improve overall performance. Customer Service was a top priority striving for 5 star ratings across web based platforms. This was a hands on role that adapted over time allowing for influence throughout the organization. • Hired and training new sales representatives • Develop sales initiatives and ensured all sales teams were following weekly sales plans as well as monitored the performance of all salesmen within the organization. • Negotiated volume-based contracts with key accounts • Created web based ad campaigns, social media marketing and expanded online retail sales • Enhanced rapport and credibility with customers emphasizing transparency and delivery • Managed wholesale operations and built portfolio of firms major accounts • Managed and attended meeting with the major suppliers for education of staff • Implemented staff training programs and incentive plans Show less



Fresh Fields Whole Foods Market

• United States
• Retail Groceries

• Assistant Manager Customer Service

  • 1996 - 1998

  Ensured customer satisfaction within the retail experience and where appropriate made improvements. Managed daily store functions with increased responsibility and discretion. • Actively assisted customers with concerns, complaints and returns • Supervised, trained and developed new hires and provided daily reporting to senior leadership • Consistently met and exceeded sales goals by improving customer service • Managed Employee Schedules Ensured customer satisfaction within the retail experience and where appropriate made improvements. Managed daily store functions with increased responsibility and discretion. • Actively assisted customers with concerns, complaints and returns • Supervised, trained and developed new hires and provided daily reporting to senior leadership • Consistently met and exceeded sales goals by improving customer service • Managed Employee Schedules