Experience

UHealthSolutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Analyst

  • Jul 2018 - Present



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Business Intelligence Analyst

  • Aug 2016 - Jul 2018

  Design & create new sales reports & visualizations for Mid-Market sales groups using Tableau, Microstrategy, and Salesforce. Build SQL queries using Teradata & Microsoft SQL Servers to retrieve data

• Senior Business Analyst

  • Jun 2014 - Jul 2016

  Design and enhance existing databases / reports to improve production and to drive sales. Create ad hoc analytical reports to support management’s sales program strategy.• Develop sales reporting and goal setting databases for new sales programs• Build basic SQL queries in TOAD to query against Oracle & Teradata databases• Create complex Access queries to collect sales data• Design templates and production scripts in TOAD• Calculate and analyze test data to create new commission plans

• Business Analyst (Reporting/Data)

  • Feb 2011 - May 2014

  • Forecast daily sales goals for inbound sales group based on sales per rep per day• Build modules & macros using Access VBA code to automate running of sales reports• Create and edit reports in CRM applications such as Salesforce & Siebel• Mentor new Business Analyst on projects, technical infrastructure / architecture• Promoted to Senior Business Analyst in June 2014

• Business Systems Analyst

  • Oct 2006 - Jan 2011

  First level support on system / production issues in Siebel and Click2Coach for 600+ users• Investigated system problems, troubleshot and solved issues, and provided timely resolutions• Translated data-intensive reports into actionable information for management consumption• Developed Siebel alert system to auto-send project status email notifications• Tested and documented results of any phone issue or system upgrade with users• Conducted Siebel training across 4 sites & 25 Team Managers• Created test scripts for training rollout of new application• Trained & mentored new Business Analysts in all aspects of job

• Account Manager

  • Mar 2005 - Sep 2006

  Developed relationships with 650 customer accounts to generate additional sales• Achieved over $1 million in sales over 5 month period• Influenced customers to increase spend • Drove 80% of customer base purchased every month • Promoted to Super-User / Team Lead to mentor new hires after five months; strong performance led to accelerated promotion



Arch Wireless

• Technical Analyst

  • Jun 2002 - Feb 2005

  • Designed wireless messaging networks that maximize coverage areas improving performance• Analyzed site data to observe paging coverage for proposed modification to network• Reduced annual rent expense by consolidating networks and removing approximately 4,000 transmitters

• Licensing Coordinator

  • Sep 2001 - May 2002

  • Formulated licenses to operate ensuring compliance with Federal Communications Commission (FCC) rules• Maintained integrity of data on over 3000 tower locations across 11 Western states• Promoted to Engineering Technician after 9 months