Brian Mckell
Insurance Professional - Sales & Service III at USAA Auto Insurance- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Developing Your Emotional Intelligence
LinkedInFeb, 2023- Nov, 2024 -
Identify Sales Growth Opportunities
LinkedInOct, 2017- Nov, 2024 -
Key Account Management
LinkedInSep, 2017- Nov, 2024 -
Sales Channel Management
LinkedInSep, 2017- Nov, 2024
Experience
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USAA Auto Insurance
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United States
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Insurance
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100 - 200 Employee
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Insurance Professional - Sales & Service III
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Feb 2021 - Present
- Build personal and trusted relationships with members, deliver exemplary member service while responding to and completin g member requests. - Understand member needs, offer appropriate products and services, close on up-sell opportunities and cross sales. -Exceed the goals and KPI's of the contact centre, support colleagues and actively add to the contact centre's overall success. -Embrace personal development and ensure that required levels of competency achieved in line with expectations. Show less
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XLN | for small business
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United Kingdom
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Telecommunications
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200 - 300 Employee
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Pay Operations Customer Service Team Leader
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Apr 2019 - Aug 2020
In April 2019 I was asked to return to CPS (Card Payment Services) as a team leader in their operations to restructure their processes and organization. In this role I lead and train a team of eight in supporting the company’s entire estate of CPS products after sale. This includes working directly with our merchant bank partners and terminal manufacturers to resolve customer issues and effect changes to our customer’s financial products.
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Customer Retentions Advisor
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Aug 2018 - Apr 2019
I transferred to a leadership role Retentions in August of 2018. After adapting quickly to Retentions to become one of two senior agents in London, I was tasked with the training of new hires in October in addition to my primary role of retaining customers who had taken active steps to change providers.
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CPS Pay Advisor
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Apr 2018 - Aug 2018
Hired as a Card Payment Services Advisor in April of 2018, while in CPS I trained multiple agents and developed tools that are still in use today. The main responsibility was the sale of financial products to support small to medium sized business.
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Mozo Accessories
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Helsinki Area, Finland
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Key Account Manager
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Apr 2016 - Sep 2017
Hired as a sales manager and promoted to Head of Sales in May of 2016. Responsible for over 300k Euros in international sales in the following two months. As Head of Sales I was responsible for the sales activities and planning of the organisation, also including general leadership and internal business planning over a sales team of five. In August 2016 assumed responsibility as Key Account Manager for our major partner Microsoft I am the lead on all activities with category leads, marketing, product managers, and distribution partners in support of our sales efforts as a Depth Partner. This included planning/attending sales focused events to develop business network, identify new opportunities for growth, and identifying potential distributors. Activities also included webshop maintenance, customer service, general leadership and planning within the company. As the administrator for their CRM (Salesforce), implemented systems to better manage lead generation and sales completion that improved conversion on international sales. Show less
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Sandros
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Helsinki Area, Finland
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Catering Manager
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Nov 2015 - Apr 2016
Responsible for the planning and execution of catering services in the Helsinki area as part of the Sandros team. Responsibilities included planning, team selection, and operational execution. Responsible for the planning and execution of catering services in the Helsinki area as part of the Sandros team. Responsibilities included planning, team selection, and operational execution.
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Together Languages
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Rio de Janeiro Area, Brazil
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Director and Professor
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Jun 2013 - Sep 2015
Director and Professor of English - Together Languages Ltda - July 2013 - September 2015 Partner in a business where our main activity was teaching English. Providing an elite and personal service tailored to each student we also offer instruction in group settings. As part of the personalised service we offer instruction at the offices and/or homes of our clients. Some of our customers included Ernst & Young, Stussi and Neves law offices, Globo TV, Nelson Willians, and Flash Rio. Additional services included focused preparation, translations. Personally responsible for cold calling or converting potential customers through presentation and one on one sample instruction. Show less
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Granite Services, Inc.
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United States
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Oil and Gas
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700 & Above Employee
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Service Manager - Macae
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Nov 2010 - Feb 2013
Responsible for working with clients to help facilitate business needs and requests for their customer base. Recruit and hire prospective employees, management of field personnel, financial & sales responsibilities, creation and negotiation of contracts, productivity metrics creation and implementation, and office administration. -Provides support to all levels of management and personnel -Manages field employees; including employee contracts, contract reviews, employee performance evaluations, identifying training and job assignment, mobilization of field employees, and addressing daily employee needs and requests -Manages sales and financial responsibilities; including inventory analysis, accounts receivable, invoice review, and Operating Plan targets -Assists with recruiting and hiring prospective employees by interviewing candidates and assessing job qualification -Works closely with the clients to successfully accommodate all business needs. -Mobilization Logistics – Oversee the mobilization/demobilization process for their field employees -Contract/Assignment Letters Logistics – Contract review and negotiation of terms and conditions -Employee Relations – Maintain positive employee relations and resolve employee performance issues in a timely manner. -Keeps information accurate and updated in all systems – Oracle, FSM, etc -Obtains complete job mobilization data, employee feedback, and weekly reports. -Assists with HR issues, employee safety issues, Time & Expense review/approval, company initiatives, and other office related activities -Reverted negative business trend by clearing pre-existing issues, running them to ground with employees and customers -Resolved in excess of two million reais of pre-existing accounts receivable and UBS -Developed new areas of business producing an additional 900k BRL in 2012 -Zero recordable EHS incidents since assuming Show less
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Five Star Services
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Brazil
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Oil and Gas
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100 - 200 Employee
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LIfting and Handling Equiment Sales Manager
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Mar 2010 - Sep 2010
Responsible for customer relations/contacts as well as repair and services for Blohm & Voss Oil Tools in Brazil as part of a partnership between the two companies •Cold calling potential customers to grow client list, and developing current business relationships •Quoting and organizing all service and repair of Blohm & Voss elevators •Aiding in translation for other business sectors within Five Star Services •Negotiating rental contracts for space and equipment •Organizing warranty support •Developing new business opportunities involving import regimes, specifically Drawback Show less
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NOV
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United States
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Oil and Gas
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700 & Above Employee
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Operations Manager
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Aug 2007 - Feb 2010
Responsible for the operations of a service and repair facility in Macae, Brazil rendering support to Brazil and South America. • Coordinating service support for NOV equipments on rigs in South America with resources from NOV elements in Houston, Norway, and France. • Tracking and assisting in repair of NOV equipments at the facility • Receiving and coordinating to finish installation and commissioning tasks outstanding on new rig builds. • Monitoring job progress and responding to client questions • Overseeing parts importation and sales • Negotiating commercial contract issues with clients • Assisted with General Manager functions NOV 2008 until APR 2009 during transition of management team • Warranty coordinator for Rig Solutions • Began implementation of ISO 9001; mapping processes, structuring, and writing procedures • Competency program coordinator Show less
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Weatherford
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Ireland
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Oil and Gas
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700 & Above Employee
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Project Manager
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May 2006 - Jul 2007
Responsible for the support of pipeline pre-commissioning in Mexico, U.S. Gulf of Mexico, and Mediterranean Sea. • Responsible for the overall project management including overseeing design, procurement, logistical preparation, and account management for all aspects of pipeline commissioning. • Experienced in pipeline commissioning operations to include chemical injection and flooding and hydrotesting of subsea pipelines. Responsible for the support of pipeline pre-commissioning in Mexico, U.S. Gulf of Mexico, and Mediterranean Sea. • Responsible for the overall project management including overseeing design, procurement, logistical preparation, and account management for all aspects of pipeline commissioning. • Experienced in pipeline commissioning operations to include chemical injection and flooding and hydrotesting of subsea pipelines.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Officer
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May 1998 - May 2006
Brigade Assistant S3/Future and Current Planning (US ARMY) Battery Commander (US ARMY) Brigade Battle Captain (US ARMY) Brigade Assistant Air Defense Officer (US ARMY) Battalion Tactical Director (US ARMY) Fire Distribution Section Officer in Charge (US ARMY) Fire Control Platoon Leader (US ARMY) Launcher Platoon Leader (US ARMY) Lieutenant Brigade Assistant S3/Future and Current Planning (US ARMY) Battery Commander (US ARMY) Brigade Battle Captain (US ARMY) Brigade Assistant Air Defense Officer (US ARMY) Battalion Tactical Director (US ARMY) Fire Distribution Section Officer in Charge (US ARMY) Fire Control Platoon Leader (US ARMY) Launcher Platoon Leader (US ARMY) Lieutenant
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Education
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1994 - 1998
United States Military Academy at West Point
BS, Portuguese, Nuclear Engineering
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