Sales Manager

• Jun 2023 - Present

Food Safety Sales Associate

• Jun 2022 - Present

Food Safety Sales AssociateI work with Food Safety and Quality Assurance professionals to connect with our analytical services to ensure food products meet the industry’s quality and safety standards. While I've worked with companies of all sizes and verticals, my focus is on the food industry.I help clients identify the analytical services they will require to meet the regulations imposed by US regulatory bodies: USDA (United States Department of Agriculture), FDA (Food and Drug Administration), and CDC (Centers for Disease Control and Prevention)I work alongside our organic and inorganic laboratory team to help clients receive their results within AGQ Labs’ coveted 48-hour standard turnaround timeI am attentive to all customer needs through timely response, accurate information, timely problem resolution, and close customer relations Show less

Customer Service Representative

• Aug 2020 - Jun 2022

Customer Service RepresentativeAs a customer service representative, I provided an effective and positive sales experience for current clients; responding quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, and status requests.I helped clients through all forms of inbound and outbound calls, emails, and chats with top-notch knowledge and efficiencyI worked alongside the sales team to identify and address customer needs with the goal of complete satisfactionI provided expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers to deliver exceptional experiences and nurture lasting relationshipsI researched information using available resources to satisfy customer inquiries Show less

Logistics/Operations

• Oct 2013 - Jun 2022

Logistics/Operations As a Logistics/Operations technician, I diligently provided logistic solutions tailored to meet the needs of the companies clientele I arranged for the packaging and transport of client samples from the western region: Nevada, Washington, Arizona, and California I served as a shipping liaison to clients and couriers due to our exceptional relations with FEDEX and GLS, which offer fast, affordable service. I aided in the expansion of our free shipping service to provide industry-leading turnaround times for AGQ Labs clients I helped unpack, track, and sort samples received by our clients in a flexible, fast, and reliable manner to ensure a smooth transfer and timely analysis. Show less

Line Cook

• Jun 2012 - Oct 2013