Vice President

• Jan 2023 - Present

IT Consultant / Service Coordinator

• Jun 2017 - Jan 2023

Personal Web/Graphics Branding Designer

• Sep 2016 - Jun 2017

PC Technician

• Sep 2013 - Aug 2016

Sole onsite IS support to a call center and distribution center in Reedsburg, WI. Supporting PC, Mac, printers/copiers, POS, and other business hardware/software. Sole onsite IS support to a call center and distribution center in Reedsburg, WI. Supporting PC, Mac, printers/copiers, POS, and other business hardware/software.

Network/Telecom Tech

• Feb 2013 - Jul 2013

Installed IP telephone equipment at Land's End's Dodgeville campus. Ran Cat5 cable where needed. Provided front line service before and during roll out. Responded to requests for service.

Customer Care Services

• Jan 2012 - Feb 2013

Provided excellent customer service to callers. Served as a trainer when called upon. Recognized as a "quality achiever" within the Customer Care team.

Team Lead

• Sep 2010 - Jan 2012

Directed a team of employees and provided timely coaching for improvement. Re-structured a small internal department for better cost-effectiveness and efficiency.

Customer Care Services

• Aug 2007 - Sep 2010

Provided excellent customer service to callers. Served as a trainer when called upon.

AV Installation Tech

• 2007 - 2007

Installed voice amplification systems for teachers. Ran cables and mounted speakers in ceilings and on walls. Installed voice amplification systems for teachers. Ran cables and mounted speakers in ceilings and on walls.

General Worker/Projectionist/Floor Supervisor

• 2005 - 2006

Provided excellent customer service to customers. Operated and maintained complex movie projectors. Maintained logs of service. Opened the theater one day a week. Provided training for new employees. Directed general workers’ job priorities for the day. Provided excellent customer service to customers. Operated and maintained complex movie projectors. Maintained logs of service. Opened the theater one day a week. Provided training for new employees. Directed general workers’ job priorities for the day.

Help Desk/Graphics Lab Manager

• 2001 - 2005

Responded to user requests for service. Provided excellent customer service to students and faculty members. Responsible for all aspects of the lab operations including budgeting, inventory, and maintenance of hardware and software solutions. Responded to user requests for service. Provided excellent customer service to students and faculty members. Responsible for all aspects of the lab operations including budgeting, inventory, and maintenance of hardware and software solutions.

Graphic Designer/Small Projects Manager

• 2002 - 2004

Produced visual materials as requested. Led a team of English-to-Mandarin translators to produce materials for an international trade meeting. Created materials to summarize and document meeting for future use. Produced visual materials as requested. Led a team of English-to-Mandarin translators to produce materials for an international trade meeting. Created materials to summarize and document meeting for future use.