Experience

Frontier Derm Partners
• United States
• Medical Practices
• 1 - 100 Employee
• Director of Central Operations

  • Apr 2022 - Present


US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Director for Healthcare Business

  • Aug 2020 - May 2022

  Delivering forward-looking leadership to healthcare operations within this Naval hospital, I direct business planning, utilization management, data analytics, and patient services. I also manage the contributions of 25 cross-functional personnel meeting the needs of 22K-member patient base.Highlights of my contributions include:• Initiating executive planning sessions to better define strategic goals, align priorities, and develop improvement and transformation initiatives.• Introducing revised policies, revamped procedures, and refined organizational structures to enhance compliance and improve staff performance.• Effectively navigating significant staff turnover to sustain operations and maintain readiness.• Achieving zero findings outcomes during the course of multiple hospital inspection processes.• Ensuring an effective stance for risk management during the course of the pandemic, partnering with executive leadership to foster data-driven strategic management during medical operations and vaccination campaigns.• Serving as a member of the Board of Directors, Executive Steering Committee, and other strategic decision committees for informatics, personnel recognition, quality and safety, and equipment planning. Show less

• Operational Medical Planner

  • Jul 2018 - Jul 2020

  Directing medical planning and coordination for special operations and training activities involving 2.6K+ personnel across region encompassing Australia and Indo-Pacific, I assembled and directed a team of 13 physicians and ~140 medical assistants in complex healthcare delivery and support. Further, I established and maintained operating policies and procedures, including oversight and reporting.Highlights of my contributions include:• Exceeding expectations during the execution of 1.2K+ hours of contracted aeromedical evacuation support critical to safety during high-risk training exercises.• Spearheading the development of operations orders for the region to align with fast-changing medical directives during the early stages of the pandemic.• Being selected for a lead role in medical planning for the Okinawa Joint COVID Operations Center, coordinating health protection strategies for support of region Navy, Army, Air Force, and Marine operations during the pandemic. Show less

• Associate Director for Healthcare Business

  • Jul 2015 - Jul 2018

  Partnering with the Director to ensure the outcome-focused management of healthcare operations within an overseas Naval hospital, I engaged a 32-person clinical team in supporting a patient base of 43K. I also communicated standards for utilization management and referral initiation and enforced operational compliance at all levels.Highlights of my contributions include:• Authoring five-year business plans and designing new organizational review processes and dashboard tools to better track and analyze performance metrics.• Directing a successful project to upgrade the telecommunications system, controlling a $150K spend and ensuring seamless rollout to remediate system performance gaps while enhancing the customer experience.• Leading a team of eight in a revenue recapture initiative, earning praise for outcomes in the collection of $4.5M and enhanced customer satisfaction while improving staff retention by 30%.• Being hand selected to direct operations of a trauma center in Afghanistan, overseeing a six-person staff in registering and tracking nearly 6K patients following ~35 mass casualty events and partnering with internal and external leaders to design standard operating procedures for emergency management. Show less

• Department Head, Training

  • Jun 2012 - Jun 2015

  Here, I devised and implemented training programs involving hundreds of healthcare support personnel, ensuring the readiness of teams to serve in domestic and international assignments.Highlights of my contributions include:• Creating rigorous training schedules to boost the competencies of 75+ physicians, nurses, and other medical staff in combat medical operations.• Conducting medical operations planning during medical field training evolutions in support of 3.5K personnel.

• Assistant Department Head

  • Aug 2008 - May 2011

  Providing administrative leadership to the Operating Room department, I mentored and supervised medical personnel, managed scheduling for a six-room surgical suite, and upheld strict requirements for efficiency and safety. Highlights of my contributions include: • Meeting the challenges of managing a 40% staff shortage, embracing productivity initiatives to compensate and actually boost throughput by 50%. • Being tapped to serve as Master Trainer for patient safety initiative, delivering training to 330 hospital personnel and championing a major cultural shift. Show less