Experience

MEMC, LLC

• United States
• Semiconductors
• 100 - 200 Employee

• Web Developer/Senior Software Engineer

  • Sep 2018 - Present



Advanced Data Spectrum

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Software Engineer

  • Dec 2007 - Sep 2018

  Industry: Insurance Tracking *LoanGuard – Insurance tracking management application (VB6, Transact-SQL) *Scan Application – Insurance management scan application (C#, VB6, Transact-SQL, GdPicture.NET) *LoanGuardWeb – Work, submit, and track insurance policies and claims (C#, ASP.NET, Entity Framework, AJAX, Entity Framework, ASP Classic, VBScript, JavaScript, JQuery, Telerik, Transact-SQL, Crystal Reports, IIS) *ESAGAP – Calculate, view, and order GAP insurance coverage on vehicles (VB.NET, ASP.NET, Entity Framework, AJAX, JavaScript, Telerik, Transact-SQL, Crystal Reports, IIS) *ESAMS – Submit and track mortgage insurance and various integrated mortgage services (C#, ASP.NET 1.1, XML, Transact-SQL, Web Services, IIS) *WeHaveInsurance – Mobile and desktop website for uploading insurance documents and images (C#, ASP Classic, HTML, GdPicture.NET, ADO.NET) *Fax Management Console – Fax management application to split and combine faxes for import into insurance management system (VB.NET, ADO.NET) *Email Extractor – Email attachment extractor (C#, GdPicture.NET, Chilkat, ADO.NET) *Accelerant – API Web Service to integrate LoanGuard with external client process (C#, ASP.NET, Web Service, Transact-SQL, IIS, VB6, ADO.NET) Industry: Property Management *Wehner Multifamily Dashboard – Web-based property management request system to manage property management requests and expenditures with integration into their accounting system (C#, ASP.NET, ASP.NET Identity, Entity Framework, IIS, Telerik, GdPicture.NET) Industry: Restaurant *Clarifiable – Web-based invoice processing with OCR front end (C#, ASP.NET, MVC, WebForms, GdPicture.NET, Telerik, Transact-SQL, IIS, ADO.NET, JSON, JavaScript, JQuery, Atlassian Bitbucket) Industry: Financial, Municipality, Manufacturing, Insurance, Healthcare *Document XP - Optical character recognition document management system (C#, VB.NET, MVVM, WPF, Entity Framework, Lead Tools, GdPicture.NET, InstallShield, Microsoft Enterprise Library, VB6) Show less



Sage Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Business Analyst

  • Jun 2002 - Dec 2007

  Industry: Telecom *Analyze customer service statistics to improve service and sales. *Forecast call volume to identity patterns in calls and calculate bet FTE and scheduling to cover the calls (Blue Pumpkin, Aspect Software) *Track and report issues and identify trends (Microsoft Office) *Keep daily statistics for Customer Service, TAG, and OMT Analyze QA departments pass/fail stats for accurate call grading (Microsoft Office) *Directly report to the Vice President of Customer Service with Credit By Reasons Report to analyze all the credits on all customer accounts and the reasons by state (Transact-SQL, Microsoft Office) *Implemented and maintained the QA department’s database and grading forms (Microsoft Office) *Directly report to the Vice President of Customer Service with Call Reasons Report to analyze the reasons for customer calls (Microsoft Office) *To analyze and report PUC statistics to Regulatory Affairs and the Vice President of Customer Service (Transact-SQL, Microsoft Office) *Analyzed the Customer Service queue call volume and routing all day to assure Quality Customer Service without long hold times (Avaya CMS Supervisor, Symposium Web Client) *Made Skill set changes to assure exceptional customer service (Symposium Web Client) *Handled all adjustments on daily customer service reports approved by a customer service supervisor. Handled all time off requests for Customer Service Representatives (Aspect Software) Show less



IPC International Corporation

• Sherman, Texas

• Security Officer

  • Oct 2001 - Jun 2002

  Industry: Security *Make sure that there were no hazards that could affect the safety of property, employees, and customers. *Observe and investigate any disturbances on the property. *Report all relevant facts observed while on duty. Industry: Security *Make sure that there were no hazards that could affect the safety of property, employees, and customers. *Observe and investigate any disturbances on the property. *Report all relevant facts observed while on duty.



Sears Stores

• United States
• Retail
• 700 & Above Employee

• Asset Protection Specialist

  • Aug 1998 - Oct 2001

  Industry: Retail, Security *Make sure the work environment is safe to work in. *Deter theft of merchandise from unknown internal and external persons. *Setup and observe close circuit monitors. *Investigate merchandise that has been marked down at the register. *Count and track daily high dollar jewelry in the jewelry department. Industry: Retail, Security *Make sure the work environment is safe to work in. *Deter theft of merchandise from unknown internal and external persons. *Setup and observe close circuit monitors. *Investigate merchandise that has been marked down at the register. *Count and track daily high dollar jewelry in the jewelry department.