Experience

7 Springs Orthopedics

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Revenue Specialist

  • Feb 2020 - Present



Haven Behavioral Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Billing Specialist

  • Aug 2019 - Feb 2020

• Collections Specialist

  • Aug 2018 - Feb 2020



Tennessee Orthopaedic Alliance

• United States
• Medical Practices
• 200 - 300 Employee

• Financial Counselor

  • Feb 2018 - Aug 2018



MedCycle Management, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2015 - Feb 2018

  Train and assist all employees to understanding their own jobs. Assist customers with paying medical bills, understand billing and insurance information. Train and assist all employees to understanding their own jobs. Assist customers with paying medical bills, understand billing and insurance information.



CheerVille Athletics

• Hendersonville, TN

• Instructor, Marketing & Social Media Director

  • Sep 2014 - Apr 2015

  • Develop new marketing tactics to draw in customers. • Design and distribute all marketing material. • Handle all daily post to social media sites. • Coaching recreational tumbling classes of all ages • Develop and maintain new coaching techniques • Coach competitive cheerleading teams • Develop new marketing tactics to draw in customers. • Design and distribute all marketing material. • Handle all daily post to social media sites. • Coaching recreational tumbling classes of all ages • Develop and maintain new coaching techniques • Coach competitive cheerleading teams



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Receptionist

  • Oct 2014 - Jan 2015

  Proactively assist residents, families, visitors and vendors with questions or problems resulting in positive experience. Greet all visitors and answer incoming calls in a professional and respectful manner. Monitor entry area for visitors and guest, direct as necessary. Receive and send packages for residents, assist with any resident who request assistance. Promote and encourage residents to participate in activities. Proactively assist residents, families, visitors and vendors with questions or problems resulting in positive experience. Greet all visitors and answer incoming calls in a professional and respectful manner. Monitor entry area for visitors and guest, direct as necessary. Receive and send packages for residents, assist with any resident who request assistance. Promote and encourage residents to participate in activities.



American Twisters Trampoline & Tumbling / Infinity Cheer Tennessee

• Clarskville, TN

• Gym Manager

  • Mar 2011 - Sep 2014

  • Collection on past due balances. • Scheduling of employees. • Coaching recreational tumbling classes of all ages • Develop and maintain new coaching techniques • Train all new employees on company standards and coaching requirements • Coach two competitive cheerleading teams • Collection on past due balances. • Scheduling of employees. • Coaching recreational tumbling classes of all ages • Develop and maintain new coaching techniques • Train all new employees on company standards and coaching requirements • Coach two competitive cheerleading teams



Comfort Suites @ Rivergate Mall

• Goodlettsville, TN

• General Manager

  • Sep 2012 - Jan 2014

  • Responsible for all areas related to the hotel: Guest Relations, Employees, Landscaping, & Orders. • Maintaining all A/R & A/P accounts. • Implemented all new Brand Standard changes and renovations. • Responsible for Front Office Operations and training all new front desk clerks. • Worked closely with Owners on general Brand Standards and Sales. • Handled all Sales and Group Blocks. • Maintained Daily, Weekly and Monthly Checklists to expedite End of Month processes • Instilled Teamwork attitude in all areas of the hotel. Increasing Guest Satisfaction Scores, Revenue and Occupancy. Show less



IHG Army Hotels

• Ft. Campbell, KY

• Front Office Manager

  • May 2012 - Aug 2012

  • Responsible for Front Office Operations and training all new front desk clerks. • Worked closely with General Manager & Operations Manager on general Brand Standards and Sales. • Handled all Sales and Group Blocks. • Maintained Daily, Weekly and Monthly Checklists to expedite End of Month processes. • Responsible for Front Office Operations and training all new front desk clerks. • Worked closely with General Manager & Operations Manager on general Brand Standards and Sales. • Handled all Sales and Group Blocks. • Maintained Daily, Weekly and Monthly Checklists to expedite End of Month processes.



MainStay Suites & Candlewood Suites

• Clarksville, TN

• Area Assistant General Manager

  • Aug 2011 - Apr 2012

  • Responsible for Front Office Operations • Supervised Housekeeping staff to ensure brand standards and cleanliness measures were met • Worked closely with General Manager on general Brand Standards, Revenue, Occupancy and Sales • Handled all Sales, Group Blocks and Meeting Room Rentals. • Maintained Daily, Weekly and Monthly Checklists to expedite End of Month processes • Instilled Teamwork attitude in all areas of the hotel. Increasing Guest Satisfaction Scores, Revenue and Occupancy. Overall team morale increased 10-fold. • Weekly sales calls both inside and outside the hotel. Conducted drive-bys of competition to gain new business. Show less