Brian Mager

Manager - Carrier Experience at Acuitive Solutions
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Contact Information
us****@****om
(386) 825-5501
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Credentials

  • DOT Hazardous Material
    -

Experience

  • Acuitive Solutions
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Manager - Carrier Experience
      • 2021 - Present

      • Create exceptional carrier experience for clients utilizing propriety company cloud-based Supply Chain Management solutions for Fortune 1000 companies and their global supply chain shipments. • Enhance the overall customer experience from system implementation to operational management managing everything from logistics, invoicing, contracts for clients such as TJ Maxx and Home Depot. • Cross-functionally work with the Implementation Team to ensure smooth handoff after system implementation and provide continuous recommendations to improve the carrier experience. • Develop sales projections statements of work for customers for subscription and transactional accounts in collaboration with the Sales Team. • Manage and train both the Audit & Invoicing Team including full time and contract staff creating helping to enhance the customer experience.• Directly support the COO in tasks to scale-up and promote organizational growth. • Audited Ocean, Air and Dray invoices ensuring data and invoice information was transmitted accurately to all customer’s data warehouse and financial systems. • Managed and interpreted customer contracts to warehouse for Audit Team. • Analyzed carrier reports providing recommendations to senior management and external stakeholders.• Managed processes outside of audit operations creating continuous process improvements for the organization.o Created and managed and education module for Universities to utilize in graduate level courses. o Tested and upgraded system enhancing the customer/carrier experience. o Collaborated with HR creating organizational charts, identifying insurance options and 401K benefits plus multiple system implementations.

    • Senior Auditor
      • 2017 - 2022

      Acuitive Solutions is a privately TMS solutions provider based in Charlotte, North Carolina. Founded in 2002, the company has quietly and methodically grown to become a leading provider in the vastly under served international execution segment of the TMS market. We serve leading companies in the home center, premium fashion, specialty and direct retail, home and office decor and apparel markets including companies such as Avon Products, Home Depot, Jo-Ann Stores, PVH, Hasbro, Ralph Lauren, Pier 1 Imports, Honeywell, Dorel Industries, MGF Sourcing, and BJ's Wholesale. For information, visit www.AcuitiveSolutions.com● Transport News - Best TMS Solutions Provider - 2017● Top 100 Logistics IT Providers (Inbound Logistics) - 2012-2017● Great Supply Chain Partners (Supply Chain Brain) - 2011-2016● 2012 Alliance Award (WorldTrade 100 Magazine) - Winner!● 2012 VICS Collaborative Commerce Achievement Award - Winner!● 2012 Apparel Innovators Partner Award (Apparel Magazine) - Winner● 2011 Supply Chain Distinction Award - Winner!● 2011 CSCMP Supply Chain Innovation of the Year Award - Finalist

  • APM Terminals
    • Netherlands
    • Truck Transportation
    • 700 & Above Employee
    • IP/CO Analyst
      • 2015 - 2017

      • Created large volume work orders auditing all invoicing utilizing all customer contracts and external accounting systems resulting in 95% billing accuracy. • Interpreted contract terms and calculated all quarterly and yearly rate increases. • Resolved customer disputes regarding contract rates providing proactive process solutions. • Created large volume work orders auditing all invoicing utilizing all customer contracts and external accounting systems resulting in 95% billing accuracy. • Interpreted contract terms and calculated all quarterly and yearly rate increases. • Resolved customer disputes regarding contract rates providing proactive process solutions.

  • Earle M Jorgensen Co
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Sales
      • 2014 - 2015

      • Full-life cycle account management in competitive metal industry from inside sales to cold calling. • Negotiated complex contracts analyzing changing global market prices and surcharges for increases and decreases. • Created pricing for customer orders based on inventory, market prices, costs and customer priority. • Conducted inventory purchasing based on price, lead time, availability and forecasting. • Managed shipments, inventory, truck schedules and in-coming and out-going cargo.

  • A.P. Moller - Maersk
    • Denmark
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Process Improvement Analyst
      • 2012 - 2014

      • Drive to improve working capital and customer satisfaction through management of cross function teams and implementation of cross functional solutions for urgent business priorities• Identify variations in daily activities within departments, standardize practices, implement roll out to organization • Communicate customer specific issues with all global offices and department heads to create global SOP’s• Leadership roles including: project team leads, team manager in PMW, and lead analyst in North America roll out program

    • Audit Analyst
      • 2010 - 2012

      • Advise Sales of non-compliant agreements and errors in contract• Utilize SAP applications to audit agreed contracts between sales and customer• Resolve customer disputes under the regulations set by the Federal Maritime Commission• Manage inquiries from local, overseas and Global Service Center customers• Create, modify, train and update invoicing Global SOP’s due to root cause analytical findings

    • Import Export Specialist
      • 2007 - 2010

      • Work closely with internal departments and external offices that include:o Dispatch, sales, finance, operations, origin, terminals, and customs• Proactive reporting to monitor cargo for customs and freight clearance• Working with customers to ensure quick resolutions to any issues• Efficiently create and manage shipments from end to end• Coordinated and Facilitated new hire colleague training • Account Manager for all US Wastepaper and Scrap Metal

Education

  • University of South Carolina-Columbia
    Bachelor of Arts (B.A.), Sociology
    2001 - 2005

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