President

• Oct 2021 - Present

As the President of Marvel Consulting and an Independent Business Consultant / Advisor based in Chattanooga, TN (previously, NorCal) -- I help industry leaders navigate the evaluation and procurement of technology. Through long-term strategic partnerships, decades of experience and an expansive network, I work with my clients to identify needs, requirements, technology gaps of the business unit and organization as a whole. In addition, evaluate “best of breed” technology and provide recommendations for solutions/providers that best align with the business goals and strategic vision of my clients (i.e. best technology fit, most aligned with the business need, fits the budgetary requirements and meshes well with the company culture). I am involved from needs analysis all the way through to a comprehensive statement of work and I work with the project team throughout implementation/adoption and management to follow. My focus is a mutually rewarding relationship, in other words, I am in it for the long-haul. Service offerings include the following: Cyber Security, Physical Security, Data Centers, Business Communications, Network Connectivity, Video Conferencing, Collaboration, Contact Center, Customer Experience, Business Intelligence and Automation (to include AI, Bots, Machine Learning, Self-Help/Directed, and IOT). I have many long-term clients that would likely refer to me as a “Trusted Advisor” which has always been a goal of mine. Show less

Business Technology Consultant

• Oct 2019 - Present

As a Business Tech Consultant / Advisor with CrossRoads Technologies Consulting Group. We help clients with technology related projects. As part of our consulting, we work to identify the needs, requirements, technology gaps of the business unit and organization as a whole. In addition, we evaluate “best of breed” technology and provide recommendations for solutions/providers that best align with the business goals and strategic vision of my client (i.e. best technology fit, most aligned with the business need, fits the budgetary requirements and meshes well with the company culture). We stay involved from needs analysis all the way through to a comprehensive statement of work and I work with the project team throughout implementation/adoption -- Our goal has always been to create a mutually rewarding business partnership for perpetuity. (NOT a TRANSACTION). “ONE HOUR OF YOUR TIME BUYS 50 MAN-HOURS OF OUR PARTNERS HARD WORK TO SOLVE YOUR PROBLEMS. THAT’S IT. NO COMMITMENT. ~ Direct Quote from a Client Show less

Partner

• Jun 2020 - Present

VENSEARCH is a dynamic team of industry professionals focused on delivering high-value technology advisory and consulting services. Our team of Business | Tech Consultants actively research and stay up-to-date on the best technologies which allows us to help our clients stay at the forefront of technology. Our service offerings include the following: Cyber Security, Physical Security, Data Centers, Business Communications, Network Connectivity, Video Conferencing, Collaboration, Contact Center, Customer Experience, Business Intelligence and Automation (to include AI, Bots, Machine Learning,Self-Help/Directed, and IOT). To learn more about us, please visit our website at https://www.vensearch.com Show less

Senior Account Manager, Technology

• Oct 2016 - Oct 2017

My goal at Genesys is to create an Effortless Customer Experience (CX) for my clients. In brief, with Genesys CX software I am able to help companies with their customer experience in three areas; customer engagement, employee engagement and business optimization. Genesys software enables additional channels (voice including outbound, web chat, SMS, email, social), integrates key business systems and provides analytics, coaching/scorecards and workforce management across all channels. With a web experience you have a single portal for an agent & supervisor to operate within and single point of administration. My experience (both as a consumer and industry professional) would tell me that in most cases agents & supervisors operate out of multiple systems (kind of a swivel chair approach today). That’s why Genesys developed an all-in-one solution to handle all your customer interactions and get your customer’s call, email, tweet, or text to the right resource; One Agent Interface - to communicate with your clients One Supervisor Tool - to effectively coach and manage your team One Vendor - to help you continue to evolve your customer experience I'd love to hear more about your unique situation, your approach to CX and modernizing the customer journey. Please feel free to reach out for a brief informational call, a software demo or if you have any questions. ✆ 916.848.9270 | ⌨ brian.janosz@genesys.com Visit www.genesys.com ****************************************************************************************************** More about Genesys: Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Now combined with Interactive Intelligence, Genesys is able to support customers of any size in all industries everywhere in the world. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform. Show less

Applications Specialist, Sales Overlay

• Feb 2013 - Oct 2016

I was hired to bring Mitel into the region for Electric Lightwave (aka Integra Telecom). As a Technical Sales Overlay I supported sales efforts, assisting Account Executives/Partners in all facets of the sales process; prospecting, qualifying, customer facing meetings, sales demos, proposal delivery, closing appointments and post-sale project meetings. As a team we developed and deployed unique Managed Services which incorporated Mitel Unified Communications delivered and managed over Electric Lightwave’s fiber optic backbone. Accomplishments: • Contributed to achieving #1 Mitel Cloud Partner (2013 through '16). • Instrumental in Mitel Sales growth in the Northern California Market (#2 Mitel Business Partner based on sales volume). • As a team we generated Net-New Logo’s which included a famous Not-For-Profit, multiple national mortgage firms, a top commercial security company and a well-known investment advisory firm. • As part of a collective effort assisted in developing UC Cloud Voice and bringing it to market. Show less

Channel Account Manager, Technology

• Feb 2012 - Feb 2013

In this role, I called on prospective partners (i.e. traditional interconnects, VAR’s, Outsourced IT, Master Agents, Sub Agents, Consultants) and educated them on Mitel and created a solid business case around carrying the Mitel AnyWare brand. The success plan included on boarding new agents, training, supporting in all facets of the sales process, creating proposals / quotes and designing solutions on behalf of my Channel Partners. Along the way I created a lot of mind share for Mitel AnyWare and helped to put our solution on the map in the very crowded hosted VoIP marketplace. Accomplishments;• Created a new agent community from the ground up for Mitel ($28K in recurring revenues and 25+ New Logo’s)• As part of Mitel’s movement into the enterprise marketplace; I had a personal goal to bring on enterprise “hosted” customers to contribute to the corporate initiative. My efforts led me to bringing on three marquee accounts; a market leading nationwide disaster insurance provider, a leading third-party provider of enterprise software support (for PeopleSoft/Oracle/Seibel) and a global faith based non-profit organization. Show less

Senior Account Manager, Telecommunications

• Dec 2003 - Jan 2012

Account Executive, Manufacturers Representative

• 2003 - 2007

Sales Representative

• Apr 2002 - Dec 2003

Outside Plant Engineer

• Aug 2001 - Apr 2002

Electric Lightwave Inc. (A Citizens Communications Company) Responsible for all design, permitting, inspecting, maintenance and restoration for Electric Lightwave’s, Las Vegas MAN (Metropolitan Area Network). In charge of build feasibility and cost estimates for fiber builds into customer locations. Managed vendor accounts as well as capital and expense budgets for Las Vegas. Produced purchase requisitions as well as accessed purchase orders to release funds to vendors. Monitored locate tickets using USA North One call center and set up maintenance contracts for emergency and routine restoration/maintenance. Designed network maps for both Las Vegas and Phoenix, as well as wire center boundary maps to provide sales staff with information pertaining to Qwest and Sprint serving areas. Created fiber optic plant design, permit drawings and network maps via AutoCad / Visio. Supervisor: Lee Stauber, Director of Operations Show less

Outside Plant Engineer

• Aug 1996 - 1999

ITC SERVICE GROUP (formerly known as Com+Plus) – Various locations (United States) Created fiber optic plant design on a contract basis for Qwest, Level 3 and other major carriers; Plan, Design and Permit. Supervisor: Tim Sauer, President and COO ITC SERVICE GROUP (formerly known as Com+Plus) – Various locations (United States) Created fiber optic plant design on a contract basis for Qwest, Level 3 and other major carriers; Plan, Design and Permit. Supervisor: Tim Sauer, President and COO