Systems and Network Administrator

• Sep 2021 - Present

Systems Administrator

• Apr 2014 - Sep 2021

Promoted to Systems Administrator Dec 2014. Responsible for securing and maintaining network to banking regulatory standards. Provide end user support for 100+ users and approximately 200 computers/servers Responsible for making sure all IT projects are completed on time. Build and maintain and manage VMware Horizon VDI infrastructure. Manage and maintain Nutnanix/VMware hyper-converged infrastructure. Configure and maintain Paloalto Networks firewalls. Manage network ACL's, Active Directory GPO's, Disaster Recovery, VPN, Mobile devices, Vendor Management, Vulnerability mediation, Patch Management, and backup and storage. Show less

Desktop Support Analyst III

• Jan 2013 - Apr 2014

2013 "Above and Beyond" award winnerEstablish and manage Apple Macintosh global support team.Develop Apple Macintosh global image and procedures.Implement Microsoft Windows 8.x device testing and integration.Support EMC Avamar backup and recovery system.Support VMware Horizon View virtual desktop infrastructure.Oversee the operation and implementation of AppSense Environment Manager System.Provide end user support to local and remote sites/manufacturing plants.Provide end user support for the Executive team. Show less

Desktop Support Technician IV

• Nov 2009 - Dec 2012

Promoted to interim site lead in November 2010 to supervise site closure due to downsizingProvide second level desk side end user support for 150+ site based usersTroubleshoot hardware, software and connectivity issues for all local site users and guestsMaintain tape backups and managed inventory of off-site data storage via Iron MountainResponsible for inventory and lease returns/payments on all computer equipmentCoordinate computer and phone accounts and equipment for new hires and moves Show less

Systems Administrator (Contract)

• Oct 2012 - Jan 2013

Responsible for Active Directory user account changes. Responsible for VMware vSphere maintenance as well as server updates/patches. Provide complete desk side technical support for 50+ users. Troubleshoot hardware, software and connectivity issues for all users and guests. Responsible for all IT equipment deployments/returns/disposal. Responsible for Active Directory user account changes. Responsible for VMware vSphere maintenance as well as server updates/patches. Provide complete desk side technical support for 50+ users. Troubleshoot hardware, software and connectivity issues for all users and guests. Responsible for all IT equipment deployments/returns/disposal.

Desktop Support Coordinator

• Oct 2007 - Nov 2009

Provide complete end user support for 200+ site and 100+ remote users via phone and desk side Troubleshoot hardware, software and connectivity issues for all local and remote users and guests Develop and implement standardized PC image for all end-user computers Deploy all computer and telecom equipment to new hires as well as upgrades to existing users Process all end-user PC and smartphone purchases and warrantee repairs Provide complete end user support for 200+ site and 100+ remote users via phone and desk side Troubleshoot hardware, software and connectivity issues for all local and remote users and guests Develop and implement standardized PC image for all end-user computers Deploy all computer and telecom equipment to new hires as well as upgrades to existing users Process all end-user PC and smartphone purchases and warrantee repairs

Help Desk Technician

• Mar 2004 - Sep 2007

Provide direct phone and field support to store and office users Troubleshoot and maintain back office and POS systems Perform upgrades and installation of 3rd party software and hardware Repair of Symbol barcode scanners Provide after-hours support to store locations as part of a rotating, on-call schedule Provide direct phone and field support to store and office users Troubleshoot and maintain back office and POS systems Perform upgrades and installation of 3rd party software and hardware Repair of Symbol barcode scanners Provide after-hours support to store locations as part of a rotating, on-call schedule

IS Support Technician

• May 2003 - Feb 2004

Configure PCs with proprietary builds of Windows and 3rd party software applications Responsible for configuring 80% of new PCs in an ongoing deployment schedule Perform upgrades and installation of 3rd party devices on PCs Install, troubleshoot and maintain user PCs and peripherals Troubleshoot and replace defective PCs and components received from help desk personnel Configure PCs with proprietary builds of Windows and 3rd party software applications Responsible for configuring 80% of new PCs in an ongoing deployment schedule Perform upgrades and installation of 3rd party devices on PCs Install, troubleshoot and maintain user PCs and peripherals Troubleshoot and replace defective PCs and components received from help desk personnel