Experience

APCO Employees Credit Union

• United States
• Banking
• 1 - 100 Employee

• Head of Card Services

  • Jan 2022 - Present

  Manage Debit & Credit card products, along with overseeing APCO ECU ATMs. Creating new processes and strategies for positive growth. Manage Debit & Credit card products, along with overseeing APCO ECU ATMs. Creating new processes and strategies for positive growth.



IBERIABANK

• United States
• Banking
• 700 & Above Employee

• Vice President, Debit Card & EFT Operations Manager

  • May 2019 - Nov 2021

  Managed Debit Card & EFT functions such as Debit card production, settlement, fraud monitoring, Debit card Reg E disputes, and ACH Reg E disputes. Revamped the Reg E dispute process implementing a more efficient process for tracking and audit purposes. Managed Debit Card & EFT functions such as Debit card production, settlement, fraud monitoring, Debit card Reg E disputes, and ACH Reg E disputes. Revamped the Reg E dispute process implementing a more efficient process for tracking and audit purposes.



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Vice President, Credit Card Operations

  • Feb 2018 - May 2019

  Managed day to day Credit & Commercial Card Operations. Implemented new procedures and more efficient processes and reporting. Managed day to day Credit & Commercial Card Operations. Implemented new procedures and more efficient processes and reporting.



Cadence Bank

• United States
• Banking
• 700 & Above Employee

• Senior Vice President, EFT & ATM Operations

  • Feb 2012 - Feb 2018

  Managed day to day Debit card and ATM/ITM operations. Responsibilities included ATM refresh strategies, ATM/ITMinstalls, ATM/ITM maintenance management, ATM/ITM cash management, Debit card fraud, Debit card Reg E disputes, Debit card production, & Debit card settlement balancing. Managed day to day Debit card and ATM/ITM operations. Responsibilities included ATM refresh strategies, ATM/ITMinstalls, ATM/ITM maintenance management, ATM/ITM cash management, Debit card fraud, Debit card Reg E disputes, Debit card production, & Debit card settlement balancing.



BBVA in the USA

• United States
• Banking
• 700 & Above Employee

• VP, Bankcard Investigations Manager

  • Nov 2010 - Feb 2012

  Managed fraud group for Debit and Credit cards. This included managing in-house fraud system, creating fraud rules & strategies, and managing Debit & Credit card disputes. Managed fraud group for Debit and Credit cards. This included managing in-house fraud system, creating fraud rules & strategies, and managing Debit & Credit card disputes.



Superior Bank

• Banking
• 100 - 200 Employee

• VP, Electronic Banking Mgr.

  • Jun 2006 - Nov 2010

  Managed all electronic banking products from operational perspective, including debit cards, ATMs, online banking, telephone banking, and wire transfer. Managed all electronic banking products from operational perspective, including debit cards, ATMs, online banking, telephone banking, and wire transfer.



AmSouth Bank

• Banking
• 1 - 100 Employee

• AVP, Fraud Prevention Manager

  • May 2000 - Jun 2006

  Implemented the first fraud monitoring & prevention application. Managed the Fraud Prevention group in Debit Card Services. Created & implemented strategies and rules to prevent fraud and reduce losses. Implemented the first fraud monitoring & prevention application. Managed the Fraud Prevention group in Debit Card Services. Created & implemented strategies and rules to prevent fraud and reduce losses.