Experience

Stay at home dad

• Individual and Family Services
• 400 - 500 Employee

• Homemaker

  • Aug 2019 - Present



Illinois Central College

• United States
• Higher Education
• 700 & Above Employee

• Motorcycle Safety Instructor

  • Sep 2018 - Present

  - Safely instruct motorcycle riders of all skill levels on proper motorcycle riding techniques in both a classroom setting and while riding motorcycles on the practice range - Clearly and correctly explain and demonstrate range exercises, riding with a high degree of accuracy and skill - Provide encouragement, feedback, and timely tips to assist students grasp and hone fundamental motorcycle riding skills - Administer written and riding skill evaluations, recognized by the State of Illinois as sufficient for motorcycle licensure with successful completion



Indian Prairie School District 204

• United States
• Education Administration Programs
• 700 & Above Employee

• Automotive and Engineering Instructor

  • Aug 2017 - Aug 2019

  - Provided leadership and quality instruction to students in grades 9 - 12 in a variety of courses including Power Mechanics, Auto Mechanics, Auto Service, and Principles of Engineering - Regularly conducted ‘role play’ scenarios with students to practice and highlight the importance of quality communication and initial questioning with customers - Instructed students using a ‘test, repair, verify’ mindset while following published diagnostics - Introduced students to a variety of diagnostic and repair equipment with a relentless focus on safety and responsibility



DJ's Auto and Truck, Inc.

• Plainfield, IL

• Service Manager

  • Aug 2012 - Aug 2017

  - Directed all shop workflow from initial customer contact through payment and vehicle delivery - Strategically assigned repair work to technicians and bridged the communication gap with customers regarding all aspects of repairs - Provided technical and physical assistance to technicians to expedite the vehicle diagnostic and repair process, especially on more involved repairs or hard to diagnose repair complaints - Utilized modern diagnostic equipment regularly during vehicle diagnosis and repair validation - Instilled trust and customer confidence through clear and effective communication - Provided customers with accurate, reasonable, realistic, and trustworthy repair advice - Reviewed business financial performance and developed future business plans - Fostered positive relationships with O.E.M. and aftermarket suppliers



Cummins Sales & Service - Central Region

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• In-Shop Service Manager

  • Jan 2011 - Aug 2012

  - Supervised staff of 4 service supervisors and 14 technicians across two shifts with a labor sales goal of $2.2M per year- Provided first level of support to technicians and service supervisors for many issues including technical, customer satisfaction, or personal in nature and escalated when appropriate- Coordinated technician(s) with the District Field Service Engineer to successfully complete hard to diagnose repair events or major engine work- Implemented the Job Safety Analysis program, reducing work related injuries to technicians

• In-Shop Service Supervisor

  • Jun 2010 - Jan 2011



Cummins Inc.

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• RapidServe Engineer

  • Jun 2008 - Jun 2010

  - Administered worldwide warranty claims in a fast paced, production style environment requiring a steep learning curve and the ability to effectively multitask at all times - Provided fast and accurate over the phone technical support to the dealer repair network ranging from basic sensor diagnosis to complete engine failure with block ventilation - Participated as a warranty subject matter expert on Six Sigma process improvement teams - Conducted one on one mentoring and group training for new agents on all position requirements