Brian "Lance" Peltier
Customer Service Representative at John Tillman Co.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Bettye Christian
Lance worked for me for six years; I recommend Lance highly in any administrative and problem resolution position. He will rise to the top, whatever he tries, he has always been a great help to me. I can recommend him with complete confidence; he did so much to increase customer satisfaction, earned the confidence of all his customers and his efficiency will surprise you. Lance is very customer focused, a team player, dependable and able to communicate both vertically and horizontally with management and non managers, can handle multiple priorities and is knowledgeable in leadership through Quality. He has excellent analytical, impersonal and problem solving skills, displays strong negotiation and conflict resolution skills.
Charlie Hunt
I have had the opportunity to work with Lance for several years, both in internal operational assignments and direct customer-facing relations capacity. He has always been professional in his relations with customers and operations, knowledgeable with a distinct ability to convey information, and focused on achieving business objectives without compromising customer satisfaction. Lance is motivated and develops a rapport with peers making it easy to relate and get the job done.
Bettye Christian
Lance worked for me for six years; I recommend Lance highly in any administrative and problem resolution position. He will rise to the top, whatever he tries, he has always been a great help to me. I can recommend him with complete confidence; he did so much to increase customer satisfaction, earned the confidence of all his customers and his efficiency will surprise you. Lance is very customer focused, a team player, dependable and able to communicate both vertically and horizontally with management and non managers, can handle multiple priorities and is knowledgeable in leadership through Quality. He has excellent analytical, impersonal and problem solving skills, displays strong negotiation and conflict resolution skills.
Charlie Hunt
I have had the opportunity to work with Lance for several years, both in internal operational assignments and direct customer-facing relations capacity. He has always been professional in his relations with customers and operations, knowledgeable with a distinct ability to convey information, and focused on achieving business objectives without compromising customer satisfaction. Lance is motivated and develops a rapport with peers making it easy to relate and get the job done.
Bettye Christian
Lance worked for me for six years; I recommend Lance highly in any administrative and problem resolution position. He will rise to the top, whatever he tries, he has always been a great help to me. I can recommend him with complete confidence; he did so much to increase customer satisfaction, earned the confidence of all his customers and his efficiency will surprise you. Lance is very customer focused, a team player, dependable and able to communicate both vertically and horizontally with management and non managers, can handle multiple priorities and is knowledgeable in leadership through Quality. He has excellent analytical, impersonal and problem solving skills, displays strong negotiation and conflict resolution skills.
Charlie Hunt
I have had the opportunity to work with Lance for several years, both in internal operational assignments and direct customer-facing relations capacity. He has always been professional in his relations with customers and operations, knowledgeable with a distinct ability to convey information, and focused on achieving business objectives without compromising customer satisfaction. Lance is motivated and develops a rapport with peers making it easy to relate and get the job done.
Bettye Christian
Lance worked for me for six years; I recommend Lance highly in any administrative and problem resolution position. He will rise to the top, whatever he tries, he has always been a great help to me. I can recommend him with complete confidence; he did so much to increase customer satisfaction, earned the confidence of all his customers and his efficiency will surprise you. Lance is very customer focused, a team player, dependable and able to communicate both vertically and horizontally with management and non managers, can handle multiple priorities and is knowledgeable in leadership through Quality. He has excellent analytical, impersonal and problem solving skills, displays strong negotiation and conflict resolution skills.
Charlie Hunt
I have had the opportunity to work with Lance for several years, both in internal operational assignments and direct customer-facing relations capacity. He has always been professional in his relations with customers and operations, knowledgeable with a distinct ability to convey information, and focused on achieving business objectives without compromising customer satisfaction. Lance is motivated and develops a rapport with peers making it easy to relate and get the job done.
Experience
-
John Tillman Co.
-
Manufacturing
-
1 - 100 Employee
-
Customer Service Representative
-
Dec 2018 - Present
-
-
-
Apple One
-
Serbia
-
Wholesale Food and Beverage
-
1 - 100 Employee
-
Office Temporary
-
2018 - Dec 2018
-
-
-
ECI
-
United States
-
Information Technology & Services
-
500 - 600 Employee
-
Billing Specialist
-
Oct 2012 - Dec 2014
• Validate transportation, equipment rentals, supplies, labor & disposal orders for customer contracts and bill clients accordingly in MAS ERP.• Process items (Upload, Code and allocation) in various customer required systems: ARIBA , ADP Open Source, TRACK, CDMS, iSupplier etc.• Resolve customer inquiries and work with Project Managers to resolve any discrepancies• Secure payment of billed items • Validate transportation, equipment rentals, supplies, labor & disposal orders for customer contracts and bill clients accordingly in MAS ERP.• Process items (Upload, Code and allocation) in various customer required systems: ARIBA , ADP Open Source, TRACK, CDMS, iSupplier etc.• Resolve customer inquiries and work with Project Managers to resolve any discrepancies• Secure payment of billed items
-
-
-
Xerox
-
United States
-
Business Consulting and Services
-
700 & Above Employee
-
Major Account Contracts Management Administrator
-
Jan 2005 - Sep 2011
Provided administrative support to Major Account customers and sales department.Processed Order entry and scheduled equipment for delivery and/or removal. Input billing data, maintenance records and necessary adjustments. Ensured maximum generation of revenue month over month; met or exceeded target billed revenue of 99% consistently and always achieved month over month improvement goals.Acted as go to person for major accounts including Kinkos/FedEx and ExxonMobil; negotiated customized monthly reporting for customer and provided data that allowed customer to increase revenue and decrease errors in billing.Recognized as exclusive point of contact within Xerox for ExxonMobil; built strong rapport with customer and earned respect and trust of client leading to a healthy business relationship.Created, implemented & enacted customized solutions to meet Major Account customer's requirements and requests. Problem solved customer issues & facilitated correction of errors. Handled Billing, Accounts Receivable, Collection Calls, Payment Applications, and Account reconciliations; ensured valid revenue was billed and collected within an acceptable timeframe. Trained team members on new initiatives & programs including enhancements and upgrades to existing billing systems resulting in streamlined processes and an increase in quality control.Provided support and input during Contract Negotiations for customers such as Office Depot and FedEx Office/Kinkos; played key role in negotiation process offering input on deliverables and creating compromises to meet customer needs and maintain operational requirements.Spearheaded new digitization process which dramatically decreased costs and saved time; entered Metadata into operating systems to ensure ease of retrieval for team members.
-
-
Billing Quality - Customer Relationship Manager
-
Jan 2000 - Dec 2004
Acted as administrative focal point of contact for designated Major National Account customers. Worked closely with sales and customers to determine customer requirements, address issues and concerns related to administrative functions and support contractual relationship and customers satisfaction.Partnered with administration to establish resolution & completion of customer concerns and requirements. Communicated and ensured delivery of contractual requirements.
-
-
Customer Service Representative
-
Oct 1987 - Jan 2000
Focused on cradle to grave account order through collection including account maintenance; determined and communicated process capability to meet customer requirements, negotiated dispute settlements.Facilitated customer adoption of eBusiness offerings; trained customers on computerized order system, encouraged adoption of new systems, and improved number of customers accessing and utilizing web based offerings; efforts led to decreased costs and increased efficiency.Worked directly with sales force to enhance account satisfaction, growth & additional business opportunities.Trained sales force on order quality leading to an increase in team efficiency and a decrease in order entry error rate; recognized for achieving order entry improvement goals.; Handled duties related to order entry, billing, inquiry and collection.Inputted customer orders into various systems and scheduled equipment for delivery/removal.Audited customer contracts and pricing, validate offerings, and ensured compliance to Business Policies.Executed billing data input & maintenance, made adjustments to ensure maximum generation of revenue month over month. Solved customer issues & facilitated error correction for requests received via phone, email and hardcopy.Managed Accounts Receivable related duties; made collection calls and payment applications; implemented, enforced and communicated to sales any service hold and COD when necessary.Performed account reconciliations and ensured valid revenue is collected timely & invalid revenue is corrected.
-
-
Education
-
1977 - 1981
Valencia High School
Diploma
Community
