IT SUPPORT

• Jan 2022 - Present

At Mediamax Network Limited, Equipment interacted with include: Routers, switches, servers, UPS, CCTV Management Software, CCTV Cameras, Access Control, Wireless Network, Laptops and Desktops Duties: Providing first-line technical support. Answering support queries via phone, email, CRM Tickets, and in-person. Support users in the use of computer equipment and Office applications. Initiating user rights changes or system setups as per request. Participating in the testing of applications. Installing and configuring computer hardware, CCTV, operating systems, and applications. Carrying out routine software and hardware maintenance. Servicing and fixing ICT equipment. Troubleshooting system and network problems, diagnosing and resolving software/hardware. Liaising with ICT staff and helping establish ICT user support knowledge. Tracking working progress, recording issues and solutions. Management of CRM tickets by responding in a timely manner to service issues and requests. Assisting the Head of ICT with the implementation of projects as required. Show less

Technical Sales Engineer & Project Manager

• Jun 2018 - Present

At ELRIS Communication Services Limited, Equipment and Software interacted with include: Optical Network terminal (ONT), Routers, switches, servers, Laptops, Desktops and IBM Software Solutions, Cisco Network Solutions, Fortinet Security and Networking Solutions, Meraki Network and Security Solutions and Unify Communication and Collaboration Solutions. Duties: • Responsible for actively driving and managing the pre-sales process with direct and channel customers. • Correctly articulate the IBM, CISCO, Fortinet, Meraki and Unify product portfolio. • Positioning to both business and technical users. • Provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements. • Supporting business sales team, account managers and partners on proposal activities. • Responsible for planning, organizing and delineating responsibility for the completion of ELRIS client specific information technology (IT) goals. • Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance for clients on request. • Providing first level support to clients’ service requests (either system generated or client requests). • Troubleshooting wireless and local networks remotely. • Perform tests and audits with reports for clients. • Receiving and making calls to clients to make follow ups on tickets raised for clients’ links. • Rack Design and Structured Cabling. • Router, Switch, Server, Radio and Access Point configuration. • Provide technical support to End-User devices, switches, routers, servers and CCTV cameras. • Implement regular backup of systems and provide documentation on the same for clients. • Troubleshooting mail systems (Hosted exchange/office 365). • Participating in configuring of the ONTs equipment (ADVA). Show less

IT SUPPORT

• Jun 2021 - Feb 2022

At Optica Limited, Equipment interacted with include: Routers, switches, servers, UPS, CCTV Management Software, CCTV Cameras, Access Control, Wireless Network, Laptops and Desktops Duties: Providing first-line technical support. Answering support queries via phone, email, CRM Tickets, and in-person. Support users in the use of computer equipment, SAP, and Office applications. Initiating user rights changes or system setups as per request. Participating in the testing of applications. Installing and configuring computer hardware, CCTV, operating systems, and applications. Carrying out routine software and hardware maintenance. Servicing and fixing ICT equipment. Troubleshooting system and network problems, diagnosing and resolving software/hardware. Liaising with ICT staff and helping establish ICT user support knowledge. Tracking working progress, recording issues and solutions. Management of CRM tickets by responding in a timely manner to service issues and requests. Assisting the Head of ICT with the implementation of projects as required. Show less

IBM TECHNICAL PRESALES

• May 2017 - May 2018

At Interdist Alliances, Equipment and Software interacted with include: Routers, switches, servers, Laptops, Desktops, Team Viewer Solutions and IBM Software Solutions. Duties: • Responsible for actively driving and managing the pre-sales process with direct and channel customers. • Correctly articulate the IBM and TeamViewer product portfolio. • Positioning to both business and technical users. • Provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements. • Supporting business sales team, account managers and partners on proposal activities. Show less

• Dec 2016 - May 2017

At Two-Rivers, Equipment interacted with include: Routers, switches, servers, UPS, CCTV Management Software, CCTV Cameras, Laptops and DesktopsDuties:• Ensure network connectivity to all security devices.• Providing network programming in support of specific business needs and requirements.• Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance.• Provide technical support to End-User devices, switches, routers, servers and CCTV cameras.• Prepare daily status reports. Show less

• Nov 2016 - Dec 2016

At Two-Rivers, Equipment interacted with include: Routers, switches, servers, UPS, CCTV Management Software, CCTV Cameras, Laptops and DesktopsDuties:• Ensure network connectivity to all security devices.• Providing network programming in support of specific business needs and requirements.• Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance.• Provide technical support to End-User devices, switches, routers, servers and CCTV cameras.• Prepare daily status reports. Show less

Intern

• Sep 2015 - Dec 2015

At Masaba, I have interacted and performed operations on the following equipment: Radio adapters for canopy, network switches, Small form factor pluggable (SFP), routers, switches, wireless routers and optical network terminal (ONT). Duties: • PDH/SDH Equipment Installation and Commissioning. • BTS Equipment Installation. • WIFI, WIMAX and IP Network Installation • Transmission survey and Design. • Fiber Network Rollout. • Providing first level support to clients’ service requests (either system generated or client requests). • Troubleshooting wireless, GPON and normal fiber networks remotely • Receiving and making calls to clients to make follow ups on tickets raised for clients’ links. • Router configuration, router resetting, router password recovery and radio configuration. • Troubleshooting mail systems (Hosted exchange/office 365) Show less