Experience

ellwood Associates Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Practice Management Consultant

  • Jan 2014 - Present

  - On-site and remote Installation, training and troubleshooting of various Legal Software solutions. - Escalated support for Practice Management and Accounting software- Database maintenance, troubleshooting, and recovery.- Creating custom reports using Crystal Reports and SQL report writer, and HTML emails direct from SQL server.- Create SQL scripts to import, export, recover and repair data. - Create links to other software where possible.- Create and continuously improve internal and client documentation.



Oculus Info Inc.

• Canada
• Software Development

• QA Analyst

  • May 2009 - Feb 2013

  - Project QA lead on constantly evolving beta mobile & touch-screen application.- Keep project documentation up to date as the project evolved.- Develop test plan, test cases and testing strategy for several applications running on multiple devices and platforms.- Create data sets, create and maintain scripts and batch files to update builds and load seed data.- Co-ordinate QA team to ensure quick turnaround on high priority testing.- Work closely with developers to triage, troubleshoot and resolve issues prior to release



ProBill Law Firm Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Legal Practice Management consultant

  • 2005 - 2009

  - Installation, training and troubleshooting of various Legal Software solutions.- Specializing in Amicus Attorney, PCLaw, ESILaw, Amicus Accounting, Timeslips and Quickbooks. - Installation, training and troubleshooting of various Legal Software solutions.- Specializing in Amicus Attorney, PCLaw, ESILaw, Amicus Accounting, Timeslips and Quickbooks.

• Amicus Attorney guru

  • 2004 - 2009

  - Support the Practice Management team with escalated issues- Create SQL scripts to resolve issues that can't be solved through the UI- Assist with migrating from old versions of Amicus Attorney to the Premium version including preparing for and troubleshooting the links to third party software after the upgrade.- Backup support direct to clients when needed. - Support the Practice Management team with escalated issues- Create SQL scripts to resolve issues that can't be solved through the UI- Assist with migrating from old versions of Amicus Attorney to the Premium version including preparing for and troubleshooting the links to third party software after the upgrade.- Backup support direct to clients when needed.



Gavel & Gown Software Inc.

• Development-Support Liason

  • 2002 - 2005

  - Top level of Tech Support escalation- Manage ongoing high-priority issues. Assist Development with finding solutions and thoroughly testing those solutions before sending back to Support/Customer.- Database repair technician- Create SQL scripts to convert Faircom C-tree databases to MS SQL platform- Assist Product Design team with specs for product updates- Create Test Scripts based off product specs- Assist with QA testing of updates and new versions- Assist tech writer with creating Manuals and other documentation

• Support Supervisor

  • 1998 - 2002

  - Resolving escalated support issues with Amicus Attorney- Hiring and Training of Support Staff- 2nd level Database Recovery- Development and Review of Technical Documentation- Development and Maintenance of the internal and customer Knowledge Bases- Presentations to consultants at annual conferences