Experience

Productive Computing, Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Certified Filemaker Developer

  • Apr 2021 - Present


The Support Group

• Netherlands
• Events Services
• 1 - 100 Employee

• Certified Filemaker Developer

  • Sep 2018 - Nov 2020

  Certified in Filemaker 17 and Filemaker 18 Developed databases for FM Pro, Webdirect and Go. Experience working with API's for Mailchimp, Hubspot, Authorize. Installed and maintained Microsoft Azure Servers with Filemaker Server. Certified in Filemaker 17 and Filemaker 18 Developed databases for FM Pro, Webdirect and Go. Experience working with API's for Mailchimp, Hubspot, Authorize. Installed and maintained Microsoft Azure Servers with Filemaker Server.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader/Service Pack Manager/Principal Software Engineer

  • Dec 1998 - Aug 2017

  Team Leader • Supervised team of 4 engineers serving as key resource for 3 – 4 service packs per year across 3 distinct products in addition to providing continuous support for critical customer issues. • Provided technical guidance to team members, supporting ability to produce targeted fixes and features both within and outside normal release schedules. • Worked with senior IME management and global management, setting team priorities, allocating resources, and reviewing team and… Show more Team Leader • Supervised team of 4 engineers serving as key resource for 3 – 4 service packs per year across 3 distinct products in addition to providing continuous support for critical customer issues. • Provided technical guidance to team members, supporting ability to produce targeted fixes and features both within and outside normal release schedules. • Worked with senior IME management and global management, setting team priorities, allocating resources, and reviewing team and individual contributor performance. • Identified gaps in skills and helped set up training which allowed team to quickly support new products utilizing new technologies. Service Pack Manager • Partnered with IME leadership team, prioritizing service pack content for customer defect backlogs across several products, meeting aggressive schedules for 3 – 4 service packs per year. • Scoped new feature requests, determining resource and time requirements within tight schedules and aiding in critical decision-making process of each service pack content. • Coordinated with release engineering to set up source control mappings and create build schedules throughout release cycle leading to timely engineering builds for test groups to consume. • Monitored service pack backlogs, ensuring issues were properly prioritized and correct resources were driving outstanding issues to closure to meet release goals. • Generated regular backlog reports for senior IME management, aiding team with reports to executive leaders and assessment of each release status. Principal Software Engineer • Collaborated with Escalation Engineering (EE), resolving ongoing customer issues in field via Webex and Remedy defects, many of them urgent with executive visibility. • Developed numerous hot fixes for customer issues, working with EE and Release Engineering to deliver within tight time frames to prevent future occurrences. Show less Team Leader • Supervised team of 4 engineers serving as key resource for 3 – 4 service packs per year across 3 distinct products in addition to providing continuous support for critical customer issues. • Provided technical guidance to team members, supporting ability to produce targeted fixes and features both within and outside normal release schedules. • Worked with senior IME management and global management, setting team priorities, allocating resources, and reviewing team and… Show more Team Leader • Supervised team of 4 engineers serving as key resource for 3 – 4 service packs per year across 3 distinct products in addition to providing continuous support for critical customer issues. • Provided technical guidance to team members, supporting ability to produce targeted fixes and features both within and outside normal release schedules. • Worked with senior IME management and global management, setting team priorities, allocating resources, and reviewing team and individual contributor performance. • Identified gaps in skills and helped set up training which allowed team to quickly support new products utilizing new technologies. Service Pack Manager • Partnered with IME leadership team, prioritizing service pack content for customer defect backlogs across several products, meeting aggressive schedules for 3 – 4 service packs per year. • Scoped new feature requests, determining resource and time requirements within tight schedules and aiding in critical decision-making process of each service pack content. • Coordinated with release engineering to set up source control mappings and create build schedules throughout release cycle leading to timely engineering builds for test groups to consume. • Monitored service pack backlogs, ensuring issues were properly prioritized and correct resources were driving outstanding issues to closure to meet release goals. • Generated regular backlog reports for senior IME management, aiding team with reports to executive leaders and assessment of each release status. Principal Software Engineer • Collaborated with Escalation Engineering (EE), resolving ongoing customer issues in field via Webex and Remedy defects, many of them urgent with executive visibility. • Developed numerous hot fixes for customer issues, working with EE and Release Engineering to deliver within tight time frames to prevent future occurrences. Show less


Cyberstorage Systems
• United States
• Software Development
• Software Engineer/Architect

  • Oct 1994 - Dec 1998