Brian Justin
Operations Manager at °Nomad Health- Claim this Profile
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Topline Score
Bio
Linda Selm
Brian is extremely knowledgeable in the area of call center supervision and the telecommunications industry, both from a customer care and ‘in home’ customer perspective. In his role as Supervisor for Insight Communications/Time Warner he effectively managed opening responsibilities and daily operations. Brian’s detailed documentation of weekly coaching sessions with associates, lead to Brian having the top performing team in Customer Care. His excellent attendance and punctuality further illustrate his commitment to the business and his ability to model the behavior he expects from his associates.
Stephanie Revis
I have worked with Brian at Insight Communications for the past 4 years. During this time Brian and I managed groups within the same department. Our teams had to consistently meet monthly goals while creating a quality customer service experience. Brian served as the department's subject matter expert with policies and procedures and was a great asset with the onboarding of incoming new hires. Brian was able to use his outgoing personality and knowledge of the business to effectively motivate his team. Brian’s strong coaching skills, positive attitude and ability to motivate have enabled him to empower his team’s consistent success. Brian is a valuable part of any leadership team.
Linda Selm
Brian is extremely knowledgeable in the area of call center supervision and the telecommunications industry, both from a customer care and ‘in home’ customer perspective. In his role as Supervisor for Insight Communications/Time Warner he effectively managed opening responsibilities and daily operations. Brian’s detailed documentation of weekly coaching sessions with associates, lead to Brian having the top performing team in Customer Care. His excellent attendance and punctuality further illustrate his commitment to the business and his ability to model the behavior he expects from his associates.
Stephanie Revis
I have worked with Brian at Insight Communications for the past 4 years. During this time Brian and I managed groups within the same department. Our teams had to consistently meet monthly goals while creating a quality customer service experience. Brian served as the department's subject matter expert with policies and procedures and was a great asset with the onboarding of incoming new hires. Brian was able to use his outgoing personality and knowledge of the business to effectively motivate his team. Brian’s strong coaching skills, positive attitude and ability to motivate have enabled him to empower his team’s consistent success. Brian is a valuable part of any leadership team.
Linda Selm
Brian is extremely knowledgeable in the area of call center supervision and the telecommunications industry, both from a customer care and ‘in home’ customer perspective. In his role as Supervisor for Insight Communications/Time Warner he effectively managed opening responsibilities and daily operations. Brian’s detailed documentation of weekly coaching sessions with associates, lead to Brian having the top performing team in Customer Care. His excellent attendance and punctuality further illustrate his commitment to the business and his ability to model the behavior he expects from his associates.
Stephanie Revis
I have worked with Brian at Insight Communications for the past 4 years. During this time Brian and I managed groups within the same department. Our teams had to consistently meet monthly goals while creating a quality customer service experience. Brian served as the department's subject matter expert with policies and procedures and was a great asset with the onboarding of incoming new hires. Brian was able to use his outgoing personality and knowledge of the business to effectively motivate his team. Brian’s strong coaching skills, positive attitude and ability to motivate have enabled him to empower his team’s consistent success. Brian is a valuable part of any leadership team.
Linda Selm
Brian is extremely knowledgeable in the area of call center supervision and the telecommunications industry, both from a customer care and ‘in home’ customer perspective. In his role as Supervisor for Insight Communications/Time Warner he effectively managed opening responsibilities and daily operations. Brian’s detailed documentation of weekly coaching sessions with associates, lead to Brian having the top performing team in Customer Care. His excellent attendance and punctuality further illustrate his commitment to the business and his ability to model the behavior he expects from his associates.
Stephanie Revis
I have worked with Brian at Insight Communications for the past 4 years. During this time Brian and I managed groups within the same department. Our teams had to consistently meet monthly goals while creating a quality customer service experience. Brian served as the department's subject matter expert with policies and procedures and was a great asset with the onboarding of incoming new hires. Brian was able to use his outgoing personality and knowledge of the business to effectively motivate his team. Brian’s strong coaching skills, positive attitude and ability to motivate have enabled him to empower his team’s consistent success. Brian is a valuable part of any leadership team.
Credentials
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Supervisory Training
ASTDMay, 2008- Nov, 2024
Experience
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Nomad Health
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Operations Manager
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Oct 2021 - Present
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Sales Supervisor
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Jul 2013 - Nov 2020
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Customer Service Supervisor
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2005 - Apr 2013
Repeatedly developed and supported the top sales generating care teams in the East District with minimal impact to employee turnover, decreasing budgetary overhead. Administer HR and administrative duties, as recruiting, hiring, training, motivating, and coaching front line employees. Designed, implemented, and maintained District policies and procedures for customer service, retail, dispatch and technical operations. Ensured compliance with company internal control policies and procedures. Continuously developing productivity and quality standards in a rapidly changing business environment through the use of motivational tactics and team driven focus. Leading through example by providing the highest level of customer service to external and internal customers.
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Bright House Networks
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United States
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Telecommunications
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700 & Above Employee
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Quality Assurance Specialist
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Jul 2002 - Sep 2005
Relying on a strong technical background I provided a professional level of quality service that included troubleshooting for digital communication products and services. Conducted Customer Care surveys to ensure we exceed customer satisfaction expectations with company services generating an increase to our customer loyalty base. Addressed and resolved all escalated technical problems that arose in my specified area, to ensure consistent and high quality communication between customer’s homes and our head-end facilities to minimize customer churn.
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Education
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2013 - 2016
University of Phoenix
Associate of Arts (A.A.), Information Technology/Networking -
1992 - 1996
Osceola High School
Community
