Brian John Whaley
Technical Support Analyst at MIAT College of Technology- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftOct, 2022- Oct, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (ERP)
MicrosoftOct, 2022- Oct, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftMay, 2021- Oct, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals
MicrosoftApr, 2021- Oct, 2024 -
Microsoft Technology Associate: Security Fundamentals (MTA)
MicrosoftSep, 2017- Oct, 2024 -
CompTIA Server+
CompTIAJul, 2017- Oct, 2024 -
MTA: Mobility and Device Fundamentals
MicrosoftJun, 2017- Oct, 2024 -
MTA Windows Operating System Fundamentals
MicrosoftApr, 2017- Oct, 2024 -
MTA Networking Fundamentals
MicrosoftFeb, 2017- Oct, 2024 -
CompTIA A+ ce
CompTIANov, 2017- Oct, 2024 -
First Aid
American Red CrossApr, 2018- Oct, 2024
Experience
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MIAT College of Technology
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United States
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Education Management
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100 - 200 Employee
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Technical Support Analyst
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Jul 2022 - Present
Providing on-site desktop support to faculty, staff and students. Perform troubleshooting and configuration of LAN/WAN infrastructure peripherals including severs, switches, access points and security cameras. Assisting with the IT transition during merger with Universal Technical Institute. Providing on-site desktop support to faculty, staff and students. Perform troubleshooting and configuration of LAN/WAN infrastructure peripherals including severs, switches, access points and security cameras. Assisting with the IT transition during merger with Universal Technical Institute.
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Long View Systems
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Systems Consultant
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Sep 2021 - May 2022
Perform job functions as a travelling field technician. Activities performed include installing and configuring office peripherals such as computers, laptops and printers in lieu of business cutover. Email migration performed using MBOX application. Assisting users with installation of Intune iOS application. Utilize SmartSheet for checklisting. Perform job functions as a travelling field technician. Activities performed include installing and configuring office peripherals such as computers, laptops and printers in lieu of business cutover. Email migration performed using MBOX application. Assisting users with installation of Intune iOS application. Utilize SmartSheet for checklisting.
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Technical Specialist, E2
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Jan 2021 - Jul 2021
Providing assistance in resolving various IT-related issues for Chevron's global operators. Duties performed both on-site and remotely. Utilize Service Manager 9 for ticket assignment & documenting. Assignments include configuring various hardware devices, installing software & applications, SCCM imaging and re-imaging end user desktops & laptops, Office 365 support, providing video conferencing support and troubleshooting hardware and network connectivity. Providing assistance in resolving various IT-related issues for Chevron's global operators. Duties performed both on-site and remotely. Utilize Service Manager 9 for ticket assignment & documenting. Assignments include configuring various hardware devices, installing software & applications, SCCM imaging and re-imaging end user desktops & laptops, Office 365 support, providing video conferencing support and troubleshooting hardware and network connectivity.
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U.S. Computer Corporation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Deskside Support Analyst
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Sep 2019 - Dec 2020
Provided prompt, courteous & comprehensive services in troubleshooting and resolving various IT-related issues to Chevron's Gulf Of Mexico business unit. Utilized Remedy & ServiceNow for ticket assignment & documenting. Duties include installing and configuring various hardware devices, Windows 10 software & application support, USB imaging and re-imaging end user desktops & laptops, Modern Desktop installation and support, providing video conferencing support and troubleshooting hardware and network connectivity.
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Conn's HomePlus
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United States
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Retail
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700 & Above Employee
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Help Desk Technician
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Jul 2019 - Sep 2019
Responsible for providing on-site and remote support for incident resolution. Troubleshoot peripherals including iPads, retail scan guns, sales terminals, mobile and bluetooth devices. Utilized ServiceNow for ticket assignment & documenting. Familiarized myself with various company related applications and software including AS400, Okta & iConnect. Utilized Active Directory to update employee system profiles. Desktop support responsibilities include setting up PC workstations, monitor installations and troubleshooting network printers.
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OneSource Building Technologies
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United States
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Information Technology & Services
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100 - 200 Employee
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Service Coordinator Tier II
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Apr 2018 - Jul 2019
Responsible for answering inbound calls from engineers and field technicians through ShoreTel Communicator. Utilize PhaseWare Tracker to log ticket information, respond to network alerts and provide tier 2 technical support. Assisting field technicians with dispatching, troubleshooting installations and various networking assignments as requested by clientele. Team lead duties include team scheduling, ticket assigning and ticket auditing. Responsible for answering inbound calls from engineers and field technicians through ShoreTel Communicator. Utilize PhaseWare Tracker to log ticket information, respond to network alerts and provide tier 2 technical support. Assisting field technicians with dispatching, troubleshooting installations and various networking assignments as requested by clientele. Team lead duties include team scheduling, ticket assigning and ticket auditing.
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CSAT Solutions LP
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United States
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Computer Hardware Manufacturing
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400 - 500 Employee
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Computer Repair Technician
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Apr 2018 - Apr 2018
Troubleshoot and service Dell laptops returned by customers for various issues. Utilized specialty tools, training and technology to maintain units at optimal operating levels while making repairs to motherboards, hard drives, displays and additional components of a laptop unit. Troubleshoot and service Dell laptops returned by customers for various issues. Utilized specialty tools, training and technology to maintain units at optimal operating levels while making repairs to motherboards, hard drives, displays and additional components of a laptop unit.
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DISA Global Solutions, Inc.
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United States
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Human Resources Services
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300 - 400 Employee
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Jr Compliance Specialist
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Jan 2012 - Nov 2017
Completed course to obtain mandated DER/HSE certification for understanding of DOT-regulated compliance policies and procedures. Assisted clientele with roster maintenance, drug testing inquiries and training-related issues through written and verbal communication. Utilized Cisco Finesse and SalesForce to receive, track and update records. Performed background checks as requested for clientele's hiring process. Implemented practices to help streamline data entry for backgrounds department.
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Diebold Nixdorf
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United States
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IT Services and IT Consulting
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700 & Above Employee
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First-Line Field Technician
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Feb 2009 - Jan 2011
Break-fix experience in resolving hardware and software issues while performing ATM maintenance. Utilized WAS Blackberry application for ticketing and documenting service calls. Maintenance performed include service pack upgrades to machines operating Windows XP, currency transport module repair and vendor assistance. Break-fix experience in resolving hardware and software issues while performing ATM maintenance. Utilized WAS Blackberry application for ticketing and documenting service calls. Maintenance performed include service pack upgrades to machines operating Windows XP, currency transport module repair and vendor assistance.
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Education
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2017 -
MyComputerCareer
Certification, Information Technology System Administrator
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