Experience

Architects Registration Board

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Director of Registration and Accreditation

  • May 2020 - Present



The Health and Care Professions Council

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Head of Fitness to Practise

  • Jun 2018 - Feb 2020

  Responsible for ensuring public protection, by overseeing the receipt, assessment and investigation of potential fitness to practise concerns relating to 16 different health and care professional groups, and the preparation of cases for public tribunals.Key responsibilities· Provide leadership to 120 people, investigating approximately 3000 new fitness to practice and other related concerns per annum· Prepare and manage budget of £16million· Continually review and develop processes, to deliver more consistent decision-making, and better use of resources· Deliver the Council-approved FTP Improvement Plan, to meet the Professional Standards Authority’s Standards of Good Regulation· Instruct relevant legal input to any High Court appeals, and to manage external legal contract via a series of service level agreements· Liaise with other regulatory and professional bodies, to share and apply learning to a changing regulatory environment, using case law, outcomes and new approaches· Ensure IT systems, performance monitoring and team training develop at the pace that supports current and future operational and strategic goalsKey achievements in current role· Led the collaborative work with a new regulatory body, Social Work England, to prepare for and test the transfer of over 20 million data items on historic and current cases, whilst maintaining operational activity in HCPC cases. Transfer happened on 2 December 2019 with no issues.· Successful procurement of legal services contract, significantly reducing costs on a budget of £5million· Development of requirements, and 9 month project plan, for replacement of existing electronic case management system, including engagement/selection of technology partner to deliver the solution· Developed and implemented new Council-approved Threshold Policy for proportionate case investigations, resulting in doubling of numbers of cases being assessed by independent panel in 2019-20, when compared to previous year Show less

• Head of Case Preparation and Conclusion

  • Sep 2016 - Sep 2018

• Head of Assurance and Development

  • Jun 2011 - Sep 2016

  Having covered maternity leave as Head of Adjudications, I am now responsible for establishing, reviewing and monitoring business systems to support Fitness to Practise work. This inlcudes electronic case management system development, complaints processes, activity and budget forecasting and third party supplier management.



The Nursing and Midwifery Council

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Head of Business Support and Development

  • Jan 2005 - Feb 2011

  Provided leadership to Tribunal Service and quality assurance teams, overseeing listing of public hearings. Also managed a portfolio of improvement projects within Fitness to Practise and across the NMC, and managed the operations of scheduling and conducting tribunals. Key responsibilities · Managed a £25 million budget, and a team of 30 tribunal officers and quality assurance staff · Authored and presented regular Council paper updates on case progression · Supported the Appointments and Equality and Diversity Board (a committee of Council), to establish the NMC’s Diversity Unit, to ensure NMC met the legislative requirements of equality schemes · Led the implementation of the NMC Change Management Board, and project portfolio working Key achievements · Worked with Price Waterhouse Coopers and KPMG to radically review operational processes, and examine costs and resource utilisation, resulting in new ways of working to achieve 10% increase in case completion and reduced errors. · Led the on time and on budget refurbishment and relocation of Fitness to Practise teams to new, open plan offices, and opened a dedicated suite of tribunal rooms. Show less



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Reforming Emergency Care

  • Oct 2003 - Jan 2005

  As part of national government programme of improvement, led a group of clinical and operational staff to review and redesign the emergency service provision across GP and hospital services in a major teaching hospital. Increased performance against government target for patients to be seen, treated and discharged in four hours (from 67% in October 2002, to consistently exceeding the 98% required by September 2004). Engaged busy staff to rigorously review and redesign services, roles and resource usage Show less



Brighton and Sussex university Hospitals NHS Trust

• Brighton, United Kingdom

• Integrated Care Facilitator

  • Sep 1995 - Jan 2002

  Facilitated and supported clinical teams to research, develop, implement and monitor the impact of clinical care pathways in areas such as stroke, cancer, mental health and complex chronic conditions. Resulted in more consistent clinical decision-making, improved cost-effectiveness, and use of best evidence in by regularly changing clinical teams across three sites. Facilitated and supported clinical teams to research, develop, implement and monitor the impact of clinical care pathways in areas such as stroke, cancer, mental health and complex chronic conditions. Resulted in more consistent clinical decision-making, improved cost-effectiveness, and use of best evidence in by regularly changing clinical teams across three sites.



South Tees Acute Hospitals NHS Trust

• Middlesbrough

• Clinical Audit Officer

  • Oct 1993 - Sep 1995

  Led cross-organisation audit fieldwork, working with a range of medical and non-medical professionals, making recommendations, and supporting and evaluating changes to improve care outcomes. Led cross-organisation audit fieldwork, working with a range of medical and non-medical professionals, making recommendations, and supporting and evaluating changes to improve care outcomes.