Experience

Royal Services

• United States
• Financial Services
• 1 - 100 Employee

• Director Of Business Development

  • Jul 2015 - Present

  A-Z Homeownership, Financial and Business Services A-Z Homeownership, Financial and Business Services



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Tax Specialist

  • Jan 2016 - Jul 2021

  • Provides prompt, efficient, and courteous guest service. • Demonstrate the ability to consistently prepare and produce quality reports and presentations with attention to detail creating filing system and maintaining multiple databases for accuracy and completeness. • Contact internal resources or customer to identify missing information and obtain required information, and areas requiring corrections. • Acting as a contact with other departments and communicating regularly with department management regarding projects or initiatives through working knowledge of MS Word Show less



Dialog Direct

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Advocate

  • Jan 2015 - Jul 2021

  • Demonstrate fiscal responsibility with all company assets by following company cash handling policies. • Quick thinking problem-solver to interact with discerning customer by working well under pressure providing information and maintaining friendly and positive composure in escalated situations about programs and services. • Keep updated job knowledge by studying new product description; participating in educational related opportunities. • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Show less



Burch Management

• United States

• Financial Analyst

  • Jan 2011 - Jan 2015

  • Prepare trending analyses and profitability studies; utilizing system downloads from AS-400 and SAP in conjunction with Access and Excel modeling. • Work closely with vendors and divisions to accurately account for all program receivables, payables, research, reconcile and resolve data discrepancies. • Handle inbound telephone calls from customers regarding missing items, damage deliveries. • Responsible for proper program documentation for GAAP and SOX audits compliance. • Prepare trending analyses and profitability studies; utilizing system downloads from AS-400 and SAP in conjunction with Access and Excel modeling. • Work closely with vendors and divisions to accurately account for all program receivables, payables, research, reconcile and resolve data discrepancies. • Handle inbound telephone calls from customers regarding missing items, damage deliveries. • Responsible for proper program documentation for GAAP and SOX audits compliance.