System Engineer

• Jan 2023 - Present

System Engineer

• Jul 2021 - Feb 2023

• Setup and maintained our SCCM/MECM environment• Implemented Imaging standards with OSD for all our desktops and laptops• Responsible for the creation and deployment of our applications using the various deployment methods • Transitioned our SCCM/MECM environment to cloud attach with Intune and implemented co-management• Began the transition to Windows Update for Business using MDM policies in Intune• Maintained end user application deployments, patches, and operating systems using client standards for Windows 10 environment • Continually looked for ways to improve, optimize, and streamline software deployments/updates in order to ensure smooth, uninterrupted delivery to the business users• Insured the SCCM/MECM environment is configured and maintained for optimal performance Show less

Information Security System Administrator

• Feb 2020 - Jul 2021

• Scan, test and remedy vulnerabilities based on tannable nessus scans and CIS benchmarks• Review, scan results and provide recommendations to System Administrators• Stay up to date with industry current issues with respect to IT vulnerabilities including researching latest findings, industry trends, and vendor specific issues and resolutions• Configure, package, and deploy third party software updates• Configure vShere NSX firewall changes to existing server infrastructure• Diagnose issues by monitoring Palo Alto firewall traffic and configurations Show less

Tier 2 Support Specialist

• Mar 2018 - Feb 2020

Provide technical support to bank employees, bank employee support personnel, and other service department support staff related to diagnosing, troubleshooting, and resolving incidents escalated from the Service Desk levels I, II, and III. • Support incidents ranging from various hardware and/or software issues with storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. • Provide overall escalation management and technical solutions, as well as communicate effectively with bank employees, management, and fellow technical support staff. • Serve as a subject matter expert, proactively document technical solutions, as well as create and deliver training around an area of expertise to the Service Desk levels I, II, and III Show less

Service Desk 2

• Mar 2017 - Mar 2018

• Provide first line and single point of contact support to bank employees on a variety of issues over the phone, instant message and by e-mail.• Diagnose, determine solutions, and help callers restore system operations.• Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.• Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, telephony, and network connectivity.

Service Desk 1

• Jan 2016 - Mar 2017

• Provide first line and single point of contact support to bank employees on a variety of issues over the phone, instant message and by e-mail.• Diagnose, determine solutions, and help callers restore system operations.• Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.• Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, telephony, and network connectivity.

IT Helpdesk

• Jan 2013 - Jan 2016

• Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Diagnosing and solving hardware/software faults. • Manage user access to branches and alarm codes. • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. • Manage PC's with current updates and patches. • Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Diagnosing and solving hardware/software faults. • Manage user access to branches and alarm codes. • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. • Manage PC's with current updates and patches.

Info Risk Sr. Specialist

• Dec 2010 - Mar 2012

• Used administrative functions of over 40 different programs to maintain user access• Monitored and set up access of programs for new hires, job modifications, and terminations• Processed internal email requests regarding temporary or permanent changes in employee’s program access • Maintained accurate documentation of programs to verify that all departments/users have correct access• Operated an internal monitoring system for security breaches within the bank

Operations Representative

• Sep 2010 - Dec 2010

• Processed new debit card requests • Verified that all information on the debit card is correct and valid before processing • Reviewed and make appropriate corrections on reports regarding accounts with complications

Customer Service Representative

• Aug 2009 - Sep 2010

• Interacted with customers and processed their transactions promptly• Demonstrated complete knowledge of bank products and services by informing customers and answering customer questions

Proof Operator

• Jun 2007 - Nov 2008

• Accurate use of the 10-key system to enter confidential data • Filed confidential documents • Operated a check organizing machine to separate different checks into categories • Balanced bank transactions to check for teller inconsistencies • Accurate use of the 10-key system to enter confidential data • Filed confidential documents • Operated a check organizing machine to separate different checks into categories • Balanced bank transactions to check for teller inconsistencies