Experience

Pencor Services, Inc.

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Technical Support Representative

  • Jun 2017 - Present

  Assisted inbound callers with internet connectivity and email-related issues. Familiar with home networks, mobile devices, mail programs, PCs and PC console commands. Effectively de-escalated irate customers and satisfied their needs. Assisted inbound callers with internet connectivity and email-related issues. Familiar with home networks, mobile devices, mail programs, PCs and PC console commands. Effectively de-escalated irate customers and satisfied their needs.



Renew Financial

• United States
• Financial Services
• 100 - 200 Employee

• Customer Service Representative (ManPower)

  • Jan 2016 - Aug 2016

  Assisted callers with applying for home energy improvement loans. Served to assist coworkers with computer-related issues. Created shared documents and templates at supervisors’ request. Assisted callers with applying for home energy improvement loans. Served to assist coworkers with computer-related issues. Created shared documents and templates at supervisors’ request.



Harbortouch

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Support

  • Nov 2012 - Jul 2014

  Trained in resolving technical issues with company-provided software including: Excel, Windows System Maintenance, Windows Command Line, and SQL Scripts. Assisted small business owners with technical issues regarding credit card processing terminals built on touchscreen, Windows-based PCs. Performed Windows system maintenance and remote software updates. Cooperated on projects via group-shared spreadsheets. Trained in resolving technical issues with company-provided software including: Excel, Windows System Maintenance, Windows Command Line, and SQL Scripts. Assisted small business owners with technical issues regarding credit card processing terminals built on touchscreen, Windows-based PCs. Performed Windows system maintenance and remote software updates. Cooperated on projects via group-shared spreadsheets.



Synchronoss Technologies

• United States
• Telecommunications
• 700 & Above Employee

• CSR/Quality Assurance Analyst

  • Feb 2012 - Nov 2012

  Assurance of customer service quality and procedures, and application of expected skills when call volume requires assistance.

• CSR/Quality Analyst

  • Feb 2012 - Nov 2012

  Inbound call center. CSR agents are responsible for resolving website issues courteously and efficiently over the phone.Quality Agents are responsible for assuring the quality of CSR agents’ interactions according to scoring guidelines.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Tier II Technical Support

  • Oct 2009 - Jan 2011

  Trained for a total of 10 weeks in customer service, data entry, and all varieties of cellular phones by a consistent winner of customer service awards by J.D. Power & Associates. Inbound call center. Responsible for taking calls and resolving customers' device issues courteously and professionally. Resolved device issues via troubleshooting and/or warranty replacement. Resolved reception issues via troubleshooting or highly detailed escalation tickets. Trained for a total of 10 weeks in customer service, data entry, and all varieties of cellular phones by a consistent winner of customer service awards by J.D. Power & Associates. Inbound call center. Responsible for taking calls and resolving customers' device issues courteously and professionally. Resolved device issues via troubleshooting and/or warranty replacement. Resolved reception issues via troubleshooting or highly detailed escalation tickets.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Floor Associate

  • Sep 2008 - Nov 2008

  Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Dec 2007 - Dec 2007

  Greeting customers, Assisting guests with finding merchandise, Stocking and Organizing product on the sales floor, Loaded customers vehicles with over-sized products, Ringing up purchases, and Handling returns and other discrepancies. Greeting customers, Assisting guests with finding merchandise, Stocking and Organizing product on the sales floor, Loaded customers vehicles with over-sized products, Ringing up purchases, and Handling returns and other discrepancies.