Experience

Cook Medical Europe

• Ireland
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Information Technology Support Analyst

  • Mar 2020 - Present



ActionPoint Technology Group

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Outsourced IT Support Engineer

  • Apr 2014 - Mar 2020



Datacom - Fulton Hogan

• Desktop Support L2

  • Oct 2013 - Mar 2014

  Providing level 2 PC,application and infrastructure support to sites across Australia using the R12 Datacom ticketing management system.Test piloting the rollout of Windows 8 laptop and tablets/applications. Managing new software rollouts and upgrades where required. Support of active directory and exchange. Tablet PC with GPS tracking application support. Mobile device and printer support. Polycom, Lync and meeting room support.



CDS, a Hewlett Packard Enterprise company

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support L2 - Infrastructure Support L1

  • Nov 2010 - Aug 2013

  PC and Application Support for over 350 PC/laptops; Responsible for daily PC and application support using the HP Service Centre application to manage desktop and infrastructure queues also supporting production PCs, lab PCs, thin-clients and handheld scanners.On-call support for site infrastructure as the site is a 24/7 baby nutritional food production plant. I was first line support for server and LAN/WAN issues. Also responsible for daily backups, daily tasks and data centre access. Asset management, I was site ITAM lead I controlled CI’s in and out of the storeroom, allocated the CI’s in CMDB, rectified mismatches between CMDB and SMS and I was also PCMaC site lead.Meet SLA measures for both desktop and infrastructure queues. Carry out a root-cause analysis of missed SLA’s; ensuring assigned tickets are updated; hand over tickets to other queues when all options have been exhausted.



Ice Broadband

• Installation Technician

  • Oct 2008 - Apr 2010

  Installation of a fixed wireless broadband system.Setting up of routers for broadband and VOIP.And any other required duties.



Computer Solutions Ireland

• Desktop Support Level 1 & Level 2 and Infrastructure Support

  • Apr 2006 - Jul 2008

  Support both level 1&2 for SMB's.Server, PC, laptop, telecoms and AV support.Installation of various LAN's both cabled and wireless.Asset management,And various other IT related duties as required by the customer.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Laptop Build Technician

  • Jan 2004 - Jan 2006

  Working in a team of three building twenty systems an hour (old manufacturing line)Working on a new laptop build line, building thirteen laptops an hour (one person build, new manufacturing line)