Information Technology Operations Manager

• Nov 2022 - Present

VP, Information Systems Manager

• Dec 2019 - Nov 2022

Lead a team of Network, Server and Desktop technicians to successfully support the day to day functions of the bank, including support and maintenance of Windows servers and workstations, Cisco Meraki based switches and network, VMware Servers and VDI, Microsoft Azure and Office 365, among others. - Reduced costs through appropriate leveraging and homogenizing of licensing and existing assets - Maintained a cloud focus to enhance user experience and productivity as well as system resilience. - Implemented systems to improve security, system support and tracking. - Developed DR/BCP plans and conducted successful testing on a regular basis - Monitored the analysis and resolution of end user problems and provided training as needed

IT Manager

• Apr 2017 - Dec 2019

Responsible for Infrastructure support of Windows based Server and Workstations running in a VMWare environment, including provisioning, Virtual Desktop management and troubleshooting. Also, responsible for Microsoft Azure operations including Exchange and Office 365, Intune mobile device management, multi-factor authentication, Azure based servers and networking. Implemented enhanced user identity verification. - Played a lead role to convert branches from two institutions after being acquired by the bank in both the Baltimore and Mercersburg areas. - Converted and managed Mobile Device Management and Mobile Application Management systems - Lead both physical and virtual desktop operating system version maintenance and upgrades - Drove system access security effort using multi-factor authentication and identity verification

Active Directory Supervisor

• Dec 2015 - Apr 2017

Responsible for delivering services including, user and group provisioning, maintaining directory service permissions, securing data and network resources, local server security, printing, DHCP and DNS. Analyzed, created, and managed effective Group Policy Objects (GPO) and security policies. Provided close liaison with project and support teams to ensure the security of existing and new applications, systems and initiatives that rely on Active Directory. Provided technical support for directory and authentication issues. Ensured that all direct reports are meeting objectives and performing at acceptable levels. Defined priorities and provided technical guidance regarding projects. Manages and conducts sessions pertaining to employment, performance ratings, salary changes, promotions, training, transfers, and terminations for the IT staff at assigned locations; and assigning projects to subordinates and assisting in managing their completion. Assisted with installation, maintenance, and monitoring of data protection systems. - Created and implemented security policies as part of team working on a newly developed Microsoft SharePoint implementation. - Improved change control practices for Group Policy management to reduce potential for error.

VP/Network Services Manager

• Sep 2006 - Dec 2015

In charge of a three tier support team including network systems, applications and Microsoft servers to handle operations of a bank with assets over $3 billion. Responsibility is to direct the day-to-day activities of the Help Desk, Tier II and Network Administrators by planning support activities, scheduling and training team staff, developing policy and procedure to govern operations, and consistently reviewing records and statistics for process improvement opportunity. Also monitored systems and support to ensure the stable operation of the in-house computer network, servers, server based applications, and desktop systems. This includes management of the planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links, as well as managing and monitoring the analysis and resolution of end user hardware and software computer problems, and provide end user training where required. Major accomplishments include: conception and implementation of bank’s network and server infrastructure before, during and after conversion from Commerce Bank; conversion from Novell to a Windows Active Directory based environment to support the bank’s new infrastructure consisting of over 200 servers, running Citrix, SQL, File Servers, Exchange, and various financial tracking and reporting systems that serve as the bank’s core systems; improving DR capabilities; migration from Blackberry to Enterprise MDM managing over 250 iOS and Android devices; consistently reducing technology costs; Increased support staff from 5 to 15.

Database Technician

• 2003 - 2006

Duties include the monitoring and management the proper database related help desk queues, prioritizing and managing daily work. Working with end-users to fully understand and resolve issues. Utilizing T-SQL and other related technical tools to perform maintenance activities. Scripting data fixes through SQL Advantage / DB Artisan or other related tools with assistance and review by the DBA staff. Setting up and coordinating user security roles and change requests using in-house tools using Sybase security maintenance tools with the assistance of DBA staff. Additional responsibilities include maintenance, upgrade, and administration of Remedy interface for Help Desk support and tracking.

Store Manager

• 1992 - 2003

Responsible for daily operation of 1.5 - 2 million dollar branch offices, primarily focusing on customer service and providing customized services for a wide range of business needs. Other duties include supervision of 15-30 team members, technical troubleshooting, and plan development to streamline operations. Personally responsible for increasing profits to a consistent 20-25% of sales, reducing labor turnover and operating costs by 5-10 percentage points, and improving customer service scores across the board.

Radio DJ

• 1992 - 1996

Air-talent for overnight and weekend shifts for a PRI Adult Album Alternative station. Achieved listener recognition in both the Philadelphia and, via simulcasting, Baltimore, MD and Harrisburg, PA markets. Air-talent for overnight and weekend shifts for a PRI Adult Album Alternative station. Achieved listener recognition in both the Philadelphia and, via simulcasting, Baltimore, MD and Harrisburg, PA markets.