Brian Hansen
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Topline Score
Bio
Great leader! Due to his ability to listen and build talent, Brian is able to create teams that work like a well oiled machine. His quirky personality makes him easy to communicate with any personality. A sharp business sense and thirst to continuously learn make him a valuable asset to any business he should ever choose to enter.
Brian's customer service was authentic and provided our company with high customer service scores. Brian was a team player and always assisted when he was called upon. If Brian continues his determination and customer assistance he will succeed in the hospitality business.
Great leader! Due to his ability to listen and build talent, Brian is able to create teams that work like a well oiled machine. His quirky personality makes him easy to communicate with any personality. A sharp business sense and thirst to continuously learn make him a valuable asset to any business he should ever choose to enter.
Brian's customer service was authentic and provided our company with high customer service scores. Brian was a team player and always assisted when he was called upon. If Brian continues his determination and customer assistance he will succeed in the hospitality business.
Great leader! Due to his ability to listen and build talent, Brian is able to create teams that work like a well oiled machine. His quirky personality makes him easy to communicate with any personality. A sharp business sense and thirst to continuously learn make him a valuable asset to any business he should ever choose to enter.
Brian's customer service was authentic and provided our company with high customer service scores. Brian was a team player and always assisted when he was called upon. If Brian continues his determination and customer assistance he will succeed in the hospitality business.
Great leader! Due to his ability to listen and build talent, Brian is able to create teams that work like a well oiled machine. His quirky personality makes him easy to communicate with any personality. A sharp business sense and thirst to continuously learn make him a valuable asset to any business he should ever choose to enter.
Brian's customer service was authentic and provided our company with high customer service scores. Brian was a team player and always assisted when he was called upon. If Brian continues his determination and customer assistance he will succeed in the hospitality business.
Experience
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Shamin Hotels
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United States
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Hospitality
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200 - 300 Employee
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May 2019 - Present
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Hilton Greenville
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Jan 2018 - Dec 2018
One of the largest and most comprehensive conference centers in Eastern North Carolina - The Hilton Hotel, Greenville NC has 141 guest rooms, 20,000 square feet of meeting, pre-function and outdoor space. Furthermore, The Hilton is home to the local hit VILLEDGE Wood-fired Kitchen & Bar, where it has been serving the taste of southern charm for 6 years.In addition, The Hilton catered to the adjoining Greenville Convention Center which is the largest ballroom in Eastern North Carolina accommodating up to 3,000 attendees, 9 breakout rooms, outside terrace and large pre-function space.
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Dream Hotel Group
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United States
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Hospitality
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100 - 200 Employee
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General Manager - Unscripted Hotel
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Oct 2016 - Nov 2017
Unscripted by Dream Hotel Group is a new life style brand focusing on blending unique experiences, entertainment and food within the hotel market. While the brand aims to create an ongoing dialogue between its spaces, guests and neighbors, its focus on the cultivation of unforgettable moments is second only to its focus on service and quality.Coordinated the infrastructure, development and operational concepts for a newly branded hotel during construction Managed the FF&E / OS&E ordering and implementation process assuring quality control Worked with the Design team regarding all concepts for public areas and guest room with a focus on operational Managed the IT team while focused on the development of the infrastructure for PMS, POS, Saber, OTA, and all other IT vendor interfacing As Property Manager, Oversaw the operations of the Hotel, Parking deck and Retail rental spaces. Was responsible for generating revue for City parking, collecting rent / calculating profit share for leased retail spaces and ensuring proper maintenance of overall complex. Complex consisted of 1 Hotel (Unscripted Hotel), 3 restaurants and a 250 parking deck
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Island Hospitality Management
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United States
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Hospitality
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400 - 500 Employee
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General Manager - aLoft Chapel Hill
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Jul 2015 - Oct 2016
Aloft is a 130 room SSB Starwood Hotel. Strong focus is on a unique nightlife revolving around an even more unique hotel experience. Insure that hotel operations fall within established parameters set forth by Starwood SSB and Island Hospitality Top line focus. Help Manage Key accounts while vetting new revenue streams with the sales department. Our goal is to consistently maintain an overall index growth ahead of the comp set. Managed and forecasted hotel profitability weekly over a 120-day spread. Utilized YOY pace metrics to calculate assumed flow to budget and adjusted expenses expectations accordingly Participated in multiple GM swap programs geared to moving General Managers into other hotels to preform Regional Manager duties and inspections.
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Shamin Hotels
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United States
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Hospitality
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200 - 300 Employee
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General Manager- Aloft Richmond West
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Jul 2014 - Jul 2015
Aloft is a 135 room SSB Starwood Hotel. Strong focus is on a unique nightlife revolving around an even more unique hotel experience. Insure that hotel operations fall within established parameters set forth by Starwood SSB and Shamin Hotels Organizing / Promoting Weekly and quarterly night life events, focusing on revenue growth and community / brand awareness. Managing P’n’L is a key part in profit margin growth. Successfully maintained bottom line expenses while improving top line revenue.
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General Manager, Hampton Inn
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Jul 2012 - Jul 2014
Insure that the operations of the hotel fall within established parameters set forth by both Hilton World Wide and Shamin Hotels Raised SALT scores across all segments insuring the hotels First Outstanding inspection rating from Hilton. Maintained acceptable GSS scores and top line revenue during a 3 month $500’000 major hotel renovation. Achieved an 11% revenue increase over 2012 established budgets. A 9% increase over 2013 established budgets while growing the Net Profit 15% YOY. Managing P’n’L is a key part in profit margin growth. I have successfully maintained bottom line expenses while improving top line revenue.
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Assistant General Manager - Homewood Suites
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Mar 2011 - Jul 2012
Insure that the operations of the hotel fall within established parameters set forth by both Hilton World Wide and Shamin Hotels
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The Hampton Inn & Suites/The Holiday Inn Express
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Hospitality
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1 - 100 Employee
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Front Office Supervisor
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2009 - Feb 2011
Hired to raise level of professionalism of all front desk operations by fostering an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Participated in MOD program managing up to 12+ employees throughout all departments. . Manage hotel budget for all departments. Made significant cuts in the bottom line while maintaining a quality of service expected with Hilton brand hotels. . Utilized marketing tools such as the Star report and the Rubicon to track and maximize biweekly revenue. Successfully managed a 26% revenue increase over an eight month period exceeding all financial goals . Elevated hotels guest-satisfaction index from 65% to 90% within one year; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
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Great Wolf Lodge
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United States
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Hospitality
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700 & Above Employee
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Night Audit Supervisor
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Jan 2009 - Oct 2009
Organized and managed "hire the best" training programs. Programs are designed to educate management staff on the intricacies of the interview process empowering them to make better decisions in the hireling process. Supervised 10+ employees during 3rd shift throughout all departments. Managed and delegated responsibilities across housekeeping, maintenance and front desk staff insuring all operations where finished properly and in a timely manner. . Responsible for training new front desk agents. Provided tools and skills necessary for agents to feel confident in their ability regarding any situation resulting in a less stressful work environment reducing turnover.
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Intern
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2007 - 2008
Mix to picture, ADR, Dialogue Editing, Music editing
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Front Desk Agent, Night Audit
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Jan 2005 - Oct 2007
Perform all front desk responsibilities while adhering to hotel procedures. Insure hotel conformed to strict Standards policies provided by Carlson Hotels
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Education
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Full Sail University
Associates of Science, Engineering -
University of North Carolina at Pembroke
Bachelors, Music Industry -
University of North Carolina at Pembroke
Music Buisness