Experience

Lakota Trailers

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2021 - Present



International RV

• Service Manager

  • Jul 2017 - Oct 2021



Forest River Inc.

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Warranty / Service Manager

  • Jul 2014 - Feb 2017

  Responsible for: Overseeing Customer Service and reviewing all part orders for 2 Divisions, Pre-Authorization requests, Warranty Processing, Vendor Charge backs, Vendor/Dealer debit/credits, Tech support, Overseeing Shipping Dept (UPS/YRC), Hazmat Certified (Shipping), Responding to Dealer and Customer calls/emails, Scheduling of “Mobile Crew” and “In House Repair Technicians”, Working with Purchasing for parts needed to fulfill part orders and following up on delinquent orders, Working with Engineering and Production on top five warranty issues for “Continuous Improvement”, Wholesaling Scrap/Obsolete material, and continuous training for all eleven employees. Also assist by Loading Boats/Receiving Product once production employees are gone for the day as well as Closing/Locking up plant/office at end of day.



Skyline RV

• Truck Transportation
• 1 - 100 Employee

• Service/Warranty Manager

  • Mar 2011 - Jul 2014

  Oversee parts, warranty and shipping department. Work with over 300 dealers nationwide with pre-authorization requests, warranty questions, service and troubleshooting/problem solving. In charge of service/warranty and customer service for 8 Divisions, 10+ product lines, and over 80 floor plans. Lowered warranty costs by 1% and have maintained the average warranty cost below 2% overall. Other job descriptions: Obtaining RGAs, Vendor Charge backs, Vendor/Dealer debit/credits, Pre-Authorizing warranty work to be done, finalizing submitted warranty claims, overseeing shipping via UPS/ABF/YRC, approving part orders, responding to Dealer and Customer calls/emails. Perform weekly quality audits at both facilities. Member of the Product Improvement Committee.



Forest River Inc.

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Parts/Warranty Administrator

  • Oct 2010 - Mar 2011

  Testing return parts, obtaining RGAs, Vendor Charge backs, Vendor/Dealer debit/credits, Pre-Authorizing warranty work to be done, Finalizing submitted warranty claims, Shipping via UPS, Finalizing part orders, responding to Dealer and Customer calls/emails. Testing return parts, obtaining RGAs, Vendor Charge backs, Vendor/Dealer debit/credits, Pre-Authorizing warranty work to be done, Finalizing submitted warranty claims, Shipping via UPS, Finalizing part orders, responding to Dealer and Customer calls/emails.



Keystone RV

• Manufacturing
• 500 - 600 Employee

• Final Finish

  • Apr 2010 - Oct 2010

  Blinds, Shades, Valance Installation, bed boards, mirrored closet doors, padded parts, cargo nets, etc... Daily inventory of production parts, repairs and shortages. Blinds, Shades, Valance Installation, bed boards, mirrored closet doors, padded parts, cargo nets, etc... Daily inventory of production parts, repairs and shortages.



Harberson RV

• RV Service Technician (RVIA/RVDA Master Certified)

  • Aug 2009 - Apr 2010

  Responsibilities: Retail pre-delivery preparations, walk-thrus, diagnosing and performing service work, estimates & installations. Responsibilities: Retail pre-delivery preparations, walk-thrus, diagnosing and performing service work, estimates & installations.



RV Capital Service Center

• RV Service Manager

  • Sep 2005 - Apr 2009

  Increased gross sales eight fold.Increased service size from 320 PDI units in a 2 bay facility to 700+ PDI, warranty, insurance and customer pay units conducted in a 16 bay facility.Managed 8 employees.Customer service and work load scheduling.Parts purchasing and inventory management. “Meet and Greet” all customers.Warranty management – Obtained pre-authorization, scheduled & managed service and facilitated payment process with manufacturers.Quality control of service performed.Managed unit inventory.Scheduled retail deliveries and customer walk-thrus.Kept customers updated on unit status.Verifying/Auditing work performed by technician(s)