Experience

Towe Insurance Service, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Insurance Professional

  • Aug 2021 - Present

  Commercial and Personal Insurance Sales: Farms, Agribusiness, General Liability, Workers Compensation, Commercial Property, Professional Liability, Personal and Business Auto, Homeowner's Insurance, Cyber Liability Commercial and Personal Insurance Sales: Farms, Agribusiness, General Liability, Workers Compensation, Commercial Property, Professional Liability, Personal and Business Auto, Homeowner's Insurance, Cyber Liability



Birdsong Farm LLC

• Charlottesville, Virginia, United States

• Business Owner

  • Nov 2017 - Present

  A family Farm focused on land and animal stewardship. Estate and Land Management Services A family Farm focused on land and animal stewardship. Estate and Land Management Services



Travelers

• United States
• Insurance
• 700 & Above Employee

• Director of Billing Operations

  • 2012 - 2017

  Oversight of operations and people management for Travelers Commercial Billing. Accountability for collection, application, and reporting of $6.2B in receivables. Responsible for regulatory compliance, quality assurance programs, business continuity planning, customer experience strategies and staffing models. Leadership for multi-site operation to include staff in multiple states and offshore locations

• Director of Claim Operations

  • 2008 - 2012

  Responsible for driving national claim strategies at the local level. Ensured each line of business within the claim field offices were effective and producing quality operational and financial results. Monitored quality and compliance through financial self assessments and Sarbanes Oxley testing. Identification of business drivers and trends as well as development and execution of strategic plans to address needs. Coordinate and support sales/marketing goals by participating in the sales and account management process. Show less

• Field Product Line Manager - Property Claim

  • 2006 - 2008

  Responsible for leading the Property line of business in Virginia. Drive Claim strategy through effective communication, customer experience, and endorsing perpetual improvement and accountability for results. Direct the selection, development, and evaluation of Property Claim team. Provide direct leadership to a group of 8-12 Unit Managers. Responsible for Virginia staffing and operating budgets.



Travelers

• United States
• Insurance
• 700 & Above Employee

• Property Claim Unit Manager

  • 2003 - 2005

• Claim Handler - Outside Property

  • 1999 - 2003



First Union National Bank

• Banking
• 1 - 100 Employee

• Inside Sales Specialist

  • 1997 - 1999