Experience

Brightwild
• United States
• Hospitality
• 1 - 100 Employee
• Operations & Acquisitions

  • Dec 2021 - Present


Big Pine Key Fishing Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Managing Partner

  • Sep 2017 - Dec 2021

  Manage portfolio restructuring inclusive of marina, real estate holdings, 10-acre RV resort, and motel. Steer complex legal and regularity challenges inclusive of permitting and negotiating fair settlements with various insurance entities. Maintain positive client relationships and drive new acquisitions. Develop and implement organizational goals, procedures, and policies. Consult and cooperate with executives, board members, and employees. Manage, monitor, and review business operations.• Rebuilt property after it was hit by Category 5 hurricane, increased revenue, and occupancy.• Strategically selected materials, developed project plans, and provided oversight to demolitions, rebuilding, and reopening of affected properties due to natural disaster.• Implemented and monitored KPIs for each department to ensure targeted growth.• Analyzed local markets to develop Profit Centers to maximize income, while maintaining 4.5-star customer satisfaction. Show less

• Resort General Manager

  • Oct 2013 - Sep 2017

  Oversaw department management across marketing, maintenance, housekeeping, and activities. Established and oversaw budgets including cost control and profit & loss. Spearheaded budgets, revenues, customer relationships, and staff management. Developed company's digital presence inclusive of social media profiles, website, and ad campaigns. Provided inspirational leadership and planning across all departments. Teamed up with ownership to ensure integrity of vision and brand reputation were maintained.• Created community/family feel with employees by providing clear focus/understanding of job expectations.• Provided continual feedback to employees about work performance to ensure positive performance.• Created positive working environment for employees to promote improved work performance, allowing for professional development.• Developed loyal customer base that returned for multiple years.• Developed and Implemented Operations to utilize technology within RV Resort. Show less



Sea Center Marina, Motor Sales, Marine Store, and Repair

• Operations and Service Manager

  • Aug 2003 - Dec 2013

  Led operational functions. Operated and maintained parts inventory. Managed operations across store, service center, and parts department to ensure operational efficiency. Maximized revenue opportunities. Built collaborative relationships with clients to increase customer experience. Directed client expectations and outcomes. • Outfitted business with technology needs for growth. • Managed over $1M part inventory. • Created systems that allowed store employees and mechanics to excel at job, while providing excellent customer service. • Analyzed local markets to ensure correct services, pricing, and customer expectations. Show less


Maison & Jardin
• Events Services
• 1 - 100 Employee
• Banquet Manager

  • Aug 2000 - Sep 2003