Experience

&pizza

• United States
• Restaurants
• 100 - 200 Employee

• Shop Leader

  • Feb 2020 - Present



Wagshal's

• Food and Beverage Manufacturing
• 1 - 100 Employee

• DIRECTOR OF OPERATIONS (2009 – PRESENT) GENERAL MANAGER – WAGSHAL’S DELICATESSEN

  • Nov 2004 - Feb 2020

  As a leader at Wagshal’s, I maximize the financial performance of the entire store, including multiple units, catering, food contracts, and e-commerce. I also strive to achieve growth and sales targets by successfully managing, training, and motivating management and staff while cultivating a connection between Wagshal’s and customers through engagement and communication during every shopping occasion. Additional successes include: Oversee operations of 20K customers per week, driving success through developing and implementing growth strategies, training managers and staff, creating and managing budgets, improving revenue, and hiring exceptional employees. Ensure clients top-tier quality and service, continually delivering satisfaction as evidenced through 90+ customer satisfaction and secret shopper reports. Hold concurrent responsibility for management and implementation of turnaround initiatives to drive profit gains while developing action plans and growth strategy. Spearhead revenue increase while achieving company’s highest operating income and lowest costs. Conceptualize and initiate aggressive internal growth directives projected to increase store potential. Lead P&L responsibility; increased annual revenues and maintained operating income through well-planned project scheduling, coordination strategies, and effective time / resource optimization. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Shift Supervisor

  • Apr 2000 - Oct 2004

  As a USAF Veteran, I was a certified Aerospace Technician generating operational success of the unit, inspecting and repairing multi-million-dollar tactical aircraft and fighter jets while providing oversight and direction of more than 20 airmen. Additional achievements include: Ensured professional growth and promotion of employees while directly coordinating the maintenance of multiple aircraft and daily operations of maintenance on high-dollar equipment. Led daily maintenance, including end-of-runway, post-flight, pre-flight, thru-flight, special inspections, and phase inspections. Key in diagnosing malfunctions and replacing components, performing inspections, record-keeping, and administration. Excelled in supervising and coordinating aircraft care, as well as such varied duties as crew chief, repair and reclamation, and crash recovery duties. Displayed leadership skills by training and assisting coworkers, both on the job and in office, while maintaining a clean and safe work environment. Show less