Experience

Vivitec

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Service Operations

  • Jan 2019 - Present

• Client Relations Manager

  • May 2015 - Jan 2019

  Vivitec is a business technology solutions provider for small and medium-size organizations. Vivitec provides business intelligence, cyber security, and IT service solutions based on a thorough understanding of each client’s business goals and operations. Each solution is aligned for maximum return on investment to enable growth and profitability and protection of the client’s business assets.



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Management Analyst

  • Sep 2010 - May 2015

  • Successfully provide support and coordination for multiple national level initiatives/programs in VHA Program Office focused on Organization Development and Psychological Safety. VHA covers 153 medical centers nationwide, and 300,000+ employees. Areas of focus included organizational health, team development, process improvement, data management, and client management. • Provide consultation for national VA culture change initiative: Civility, Respect, and Engagement in the Workplace (CREW), which is currently implemented in 100+ VA medical centers, with more than 1,100 employee workgroups and more than 10,000 employees taking part in the program. Build and maintain collaborative client relationships by providing training to program coordinators in the field and regular consultation to 15+ programs to ensure their success. Customer satisfaction scores consistently above 95%. Responsible for all aspects of data management; Involvement in program data management corresponds with 40% increase in amount of completed groups per year. • Key contributor in the administration of the All Employee Survey, an annual, national survey of 300,000+ VA employees measuring factors such as job satisfaction, workplace perceptions, and employee engagement with a national response rate near 60%. Build and maintain collaborative client relationships to provide direct consultation, data analysis, and guidance to 55+ VA sites to ensure a smooth, successful survey administration. Develop and implement marketing plans to increase participation. Customer satisfaction scores consistently above 95%. • Conduct organizational assessments and present findings to hospital executive leadership teams. • Design and maintain internal and external web sites for office. Show less



Dayton, OH VA Medical Center

• Administrative Fellow

  • 2009 - 2010

  • One year competitive fellowship as part of national Graduate Health Administration Training Program. Selected from a large pool of national candidates. • Extensive rotations through Medical Center, VHA Central Office, VISN Office, and Greater Dayton Area Hospital Association providing knowledge of how local, regional, and national healthcare facilities/systems operate and interact. • Project work included cost recovery, HR evaluation and improvement, establishment of a training module, and performance measure dashboard establishment. • Sat on numerous committees/teams, including Executive Leadership Board, Systems Redesign, and Resource Allocation. Show less