Experience

La Trobe University

• Australia
• Higher Education
• 700 & Above Employee

• • Apr 2023 - Present

  Reporting to the Director Student Success, the Student Systems and Services Projects Lead acts as a subject matter expert for projects including Service Excellence, Chatbot, CRM Discovery, Appointment Bookings and StudentOnline – Student View. Contributes specialist knowledge and expertise, from a front-facing student services perspective, and informs initial discovery stages of each project and ensures that current and future needs, challenges and gaps and interconnections in current processes, systems and services are identified and mapped into project workflows. The role works closely with a range of institutional stakeholders, including liaising with embedded subject matter experts as well as the teams linked to each identified in scope project. Show less

• • Oct 2020 - Present

  Responsible for leading engagement with the Customer Care teams to develop, co-ordinate and deliver specific and expert training and resources for staff to maximize capability within the teams.Identification, planning and delivery of appropriate and relevant training and development programs for the Customer Care Teams, and across Business Partnerships team when required, includingregular reviews of training needs across the division and proactive identification of risks and gapsin staff knowledge. Focus on the creation, administration and auditing of comprehensive trainingdocumentation and implementation of training strategies that leverage the continuousimprovement activity across the Students Portfolio. Show less

• • Sep 2018 - Oct 2020

• • Mar 2017 - Sep 2018

• • Feb 2016 - Feb 2017

  I am currently responsible for the management of the student lifecycle administrative functions including admissions, enrolment, fees, results and progression, student systems and graduations as part of the College of Science, Health and Engineering based on the Bendigo campus.



La Trobe University

• Australia
• Higher Education
• 700 & Above Employee

• Lecturer/Tutor/Senior Research Assistant

  • Feb 2009 - Sep 2015

  Subject co-ordination, lectures and tutorials face-to-face and in blended and online environment. Student administration and data processing. Student support to assist retention and academic success. Project management for online student learning resources. Subject co-ordination, lectures and tutorials face-to-face and in blended and online environment. Student administration and data processing. Student support to assist retention and academic success. Project management for online student learning resources.



Multi Keys

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Manager

  • 2006 - 2009

  Staff training and development. Strategic planning. Management of daily business operations. Marketing. Tender applications. Invoicing and accounts. Staff training and development. Strategic planning. Management of daily business operations. Marketing. Tender applications. Invoicing and accounts.



La Trobe University

• Australia
• Higher Education
• 700 & Above Employee

• Lecturer, Tutor, Research Assistant

  • Feb 2000 - Jul 2006



Swinburne University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• Tutor, Lecturer, Equity Officer

  • Feb 1998 - Mar 2000