Experience

Camden Court Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Reception Supervisor

  • Oct 2021 - Present



change of Thrones

• Mover

  • Feb 2021 - Jun 2021



Autograph Collection

• Hospitality
• 200 - 300 Employee

• Overnight Guest Service Agent

  • Jul 2019 - Jun 2021



Maldron Hotels & Partners

• Ireland
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Sep 2018 - Jun 2019

  Notable responsibilities included: -Completing my daily duties under difficult working conditions due to the hotel being actively and wholly under construction during the majority of my time here. -After three months, I was named employee of the quarter for the hotel as a result of my hard work and dedicated efforts to encourage guest satisfaction during this period. -Check in procedures learned and completed professionally. -Assisted with any guest requests such as housekeeping, IT, maintenance. -Completed shift checklists, included reviewing any special arrivals, preparing for the following day by coordinating room assignments, stocking desk, following up on and completing requests. -Upselling breakfast, tours, upgrades and other items to the guests. -Trained and now fully proficient on opera PMS. -Ensuring guest safety by acting as hotel security and completing daily fire walks. -Assisting in training new staff on certain areas of customer service and procedures.



Arts and Business Campus Drumcondra

• Receptionist

  • Sep 2017 - Jun 2018

  Responsibilities include: -Greeting Customers and Visitors-Controlling access to the building/Providing security-Managing keys for the building-Maintaining the Front Desk and public areas-Distributing mail-Lock up/opening procedures-Providing information about the building and surrounding areas-Fire safety and emergency protocols Responsibilities include: -Greeting Customers and Visitors-Controlling access to the building/Providing security-Managing keys for the building-Maintaining the Front Desk and public areas-Distributing mail-Lock up/opening procedures-Providing information about the building and surrounding areas-Fire safety and emergency protocols



Ocean Edge Resort & Golf Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2017 - Sep 2017

  In this position, I was focused on providing efficient service and creating memorable experiences by making connections with all of the resort guests and members. I had a direct impact on the overall experience of the hotel guests and was responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. I was also responsible for welcoming the guests and accurately verifying all information during the check in process and following up during check out. An in depth understanding of the inner working of all aspects of the hotel and its standards and procedures were necessary to fulfil this position. The resort encompasses 328 guest rooms spread out over almost 430 acres and was an exceptionally popular wedding and conference destination. Thus, there was a significant and changeable series of events to keep track of.



Arts and Business Campus Drumcondra

• Receptionist

  • Sep 2016 - May 2017

  Select responsibilities included: -Greeting Customers and Visitors -Controlling access to the building/Providing security -Managing keys for the building -Maintaining the Front Desk and public areas -Distributing mail -Lock up/opening procedures -Providing information about the building and surrounding areas -Understanding and Maintaining fire safety and emergency protocols Select responsibilities included: -Greeting Customers and Visitors -Controlling access to the building/Providing security -Managing keys for the building -Maintaining the Front Desk and public areas -Distributing mail -Lock up/opening procedures -Providing information about the building and surrounding areas -Understanding and Maintaining fire safety and emergency protocols



Alma Oasis Long Hai Resort

• Duty Manager & Guest Relations Officer

  • Feb 2016 - Aug 2016

  Large variety of responsibilities during this time, including: -Being present and available at all times during the shift and was assigned to be the first contact person if guests request to speak to the “General Manager”. -Operational issues were to be solved with the DM approval. -Act as a primary point of contact with all guests, taking complaints and other feedback and notifying relevant departments. -Monitoring/updating all online resort information. -Responding to guest reviews on all major review websites. -Organizing, monitoring and operating the weekly activity program. -->Entertained children and adults with a variety of activities. -Actively gather information from guests and take note of all matters of importance.



Arts and Business Campus Drucondra

• Building Co-ordinator

  • Nov 2014 - Dec 2015

  Select responsibilities included: • Setting up rooms for functions/classes • Front office management • Dealing with the public, supplying information, directions • Dealing with inquiries to rent rooms and studios • Promoting the venue and local events • Assisting with security and internal issues • Managing car parking for Croke Park matches • Cleaning and maintenance Select responsibilities included: • Setting up rooms for functions/classes • Front office management • Dealing with the public, supplying information, directions • Dealing with inquiries to rent rooms and studios • Promoting the venue and local events • Assisting with security and internal issues • Managing car parking for Croke Park matches • Cleaning and maintenance