Senior Programmer Analyst

• Dec 2022 - Present

Ops Engineer / Industry Test Engineer

• May 2016 - Nov 2022

Lead Quality Assurance Engineer

• Jul 2015 - May 2016

• Managed the Quality Assurance Team & supervised their daily activities • Created an automation framework using UFT for multiple web applications & XMLs • Served as Scrum Master while utilizing the Agile Process • Scheduled & coordinated the monthly production releases • Provided production support to the customer service representatives when issues arose with defects • Wrote detailed business requirements for the development team • Represented the company in meetings with clients, reviewing the status of new projects • Collaborated with off shore programmers in all aspects of development • Executed automated and manual testing to ensure high quality production releases Show less

Senior Quality Assurance Analyst

• Oct 2012 - Apr 2015

• Founding member of the Integration Test Team, specializing in automation and performance testing • Quality Center Administrator for the department. Including release coordination, defect management, training, & rollout of version 11 • Ran & monitored weekly Performance Testing efforts for each release using LoadRunner VuGen & analyzed results using LoadRunner Analysis • Trained onshore & offshore department members on Quality Center & LoadRunner • Assisted in the architecture of an automation framework for multiple APIs • Maintained content of XML Regression Testing and executed daily tests for over 1,000 APIs • Wrote Test Plans & executed testing on new enhancements Show less

Quality Assurance Automation Test Lead

• Jun 2006 - Oct 2012

• Standardized and implemented Automation Framework• Extensively worked with different teams to analyze product requirements as per automation for consolidated framework practice• Created framework workflow to accommodate Major Application requirements• Trained teams onshore and off shore as per Framework and QA Practices• Trained QA teams on HP QTP and QC• Created extensive support documents for automation• Developed QTP scripts using VB script• Enhanced WinRunner scripts for multiple Visual Age Smalltalk Applications• Served as a QC Administrator for the IT department• Extensively used Rational Service Tester to generate tests for multiple Web Services• Provided technical support on QTP and QC throughout QA department• Enhanced and maintained LoadRunner scripts for Visual Age Smalltalk application• Executed and evaluated the automation test scripts to secure timely production releases Show less

Quality Assurance Test Lead

• Nov 2003 - Jun 2006

• Led a project for the development of 85 WinRunner test cases with a team of two developers and one QA tester• Implemented and maintained the WinRunner regression test scripts which significantly lowered the number of defects released to Production• Facilitated a Testing Gap Analysis project which consistently revised the existing regression test matrix for constant process improvement• Represented QA in visits to various Chubb branches to better understand the business needs of our insured • Identified as a Subject Matter Expert in I/T Quality Assurance during a Chubb commercial lines process improvement project• Effectively managed conflict with minimal supervision• Utilized Quick Test Pro to develop test cases for a Visual Basic application• Coordinated production releases with Business Analysts and programmers. Show less

Senior Quality Assurance Test Specialist

• Nov 1999 - Nov 2003

• Managed and prioritized the workflow of three QA specialists for the Commercial Automobile application• Led the system and regression testing of a Citrix application developed and maintained by a third-party vendor• Trained new department members on QA workflow and procedures• Developed detailed test plans and test cases based on business and technical requirements• Facilitated test plan walkthroughs to the project teams to ensure buy-in from all representatives• Created performance test cases to measure database productivity in Chubb branches• Served as Site Master for Quality Assurance intranet site by maintaining and developing new pages using HTML Show less

Quality Assurance Test Specialist

• Sep 1997 - Nov 1999

• Dealt directly with programmers in review and evaluation of reported problems• Executed testing on multiple mainframe and client/server applications• Designed and implemented testing templates as a member of the QA Template Task Force• Served as a liaison between the help desk and the programmers to resolve production problems