Brian Fischer
Regional Manager at INNOVATIVE SPA MANAGEMENT- ISM SPA at ISM SPA - Innovative Spa Management- Claim this Profile
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Topline Score
Bio
Barbara Volz
Brian is a hard worker with a strong work ethic and interpersonal skills. He is focused and goal orientated. It's been a pleasure getting to know Brian over the last ten years because of his commitment, loyalty and leadership.
Barbara Volz
Brian is a hard worker with a strong work ethic and interpersonal skills. He is focused and goal orientated. It's been a pleasure getting to know Brian over the last ten years because of his commitment, loyalty and leadership.
Barbara Volz
Brian is a hard worker with a strong work ethic and interpersonal skills. He is focused and goal orientated. It's been a pleasure getting to know Brian over the last ten years because of his commitment, loyalty and leadership.
Barbara Volz
Brian is a hard worker with a strong work ethic and interpersonal skills. He is focused and goal orientated. It's been a pleasure getting to know Brian over the last ten years because of his commitment, loyalty and leadership.
Experience
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ISM SPA - Innovative Spa Management
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United States
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Hospitality
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1 - 100 Employee
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Regional Manager at INNOVATIVE SPA MANAGEMENT- ISM SPA
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Eyl 2020 - - Halen
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Corporate Director of Spa Operations
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Nis 2019 - - Halen
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Marilyn Monroe™ Spas
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Health, Wellness & Fitness
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1 - 100 Employee
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General Manager Products/Logistics
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May 2014 - - Halen
Oversight of the procurement and logistical distribution of product to assets comprised of storefront salon and spa properties, accountable for P&L performance, Budget & Cost analysis, and established standard operating guidelines and company policies.• Developed 11 Corporate Owned Operations by engineering and maintaining a budget cost tracker system for initial startup of retail products and operational supplies and expenses critical to opening.• Performed Cost Analysis on over 1,200 items to achieve profitability on branding strategy requiring single-use high-touch products and implements to be given to guests upon treatment completion.• Franchisee Liason for vendor account setup, operational support, POS setup, and timely delivery of opening/reordering stock for 4 Franchisee owned locations by negotiating brand discount programs to maximize growth potential.• Manged Operational Logistics on a Full Line of Custom Branded Professional and Retail Products by specifically tailoring the service offerings to the product.• Spearheaded Product Forecast Models for maintaining appropriate stock levels in warehouse to maximize cash flow.• Provided Efficiency Direction and Systems Implementation to asset leadership resulting in increased guest interaction and reduced office administration time.
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Niki Bryan Co
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United States
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Hospitality
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Director of Operations
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Eyl 2013 - Haz 2014
• Maintained Service Recovery Guidelines, and resolved guest’s complaints by implementing the “CONNECT” customer service model which is in line with the Walt Disney Company “BASICS” program. Care, Opportunity, Nurture, Never say never, Ethical, Creativity, Teamwork.• Direct Liason between Niki Bryan Inc. and Executive level Disney Leadership by intiating and running quarterly and yearly compliance walkthroughs and standards meetings. • Guided and Developed a management team that lead a group of over 100+ employees while maintaining an 80% stable employee retention base through Leadership by Example.• Maintained consistent 15–25% operating margins through all lines of business, restructuring aggressively during periods of economic crisis to accommodate 20-30% cuts while maintaining brand and service standards. • Consistently Achieved or Exceeded Budget Goals: Maintained a high level of accountability on financial and physical operations and initiatives, establishing reliable KPIs and maintaining strict control over costs and service standards to achieve P&L goals. • Disney Brand Integration: Managed 13 Disney-branded spa and salon facilities in long-term operating partnerships spanning more than a decade. Trained all associates on Disney’s rigorous standards and expectations; re-developed Niki Bryan business model to ensure consistent standards and company culture to align with profitable and authentic operation of Disney assets.
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Director of Spas/Assistant Director/Spa Manager
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Oca 2003 - Eyl 2013
Supervised 150+ staff members, 6 managers, 2 assistant directors4 Spas, 6 Resort Fitness Centers, 4 Resort Salon, and 2 backstage cast salons which were a 4-6 million dollar yearly business2007 Condè Nast Magazine Top 5 Resort Saratoga Springs Spa, 2012 Travel & Leisure World’s Best US & Canada Hotel Spa Top 25 Grand Floridian Spa Performed guest service recovery working directly with resort front desk and leadership teams to maintain the “BASICS” program as a third party participant companySpa Groups/Weddings/Special Events Coordinator working with Walt Disney World Convention Services to provide spa servicesPerformed and scheduled preventative maintenance and repair services for the facility, including vendor selection Responsibilities included scheduling staff according to service history, hiring, employee counseling, terminations, inventory pars, collateral checks, and payrollPrepare weekly reports to Spa Director on staffing, revenue, and inventory shrinkagePart of ride out crews for hurricanesProject manager and participant on overnight facility installs and upgradesOpening manager of Saratoga Springs Spa (2004)Instrumental in designing facility layout, creating menu, and coordinated training for the opening of Lighthouse Key Spa (2007)
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Front Desk Attendant
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Oca 2003 - May 2003
Front Desk duties included checking guests in and out, making reservations, maintaining the Gentlemen’s lounge, and Fitness Center Front Desk duties included checking guests in and out, making reservations, maintaining the Gentlemen’s lounge, and Fitness Center
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Education
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Coastal Carolina University
B.S, Physical Education, Recreation & Leisure Services Management