Consultant

• Mar 2018 - Present

Enterprise Client Administrator

• Aug 2016 - Mar 2018

System Center Configuration Manager Administrator - Administer and maintain System Center Configuration Manager environment: RBA (security), Client Settings, Boundaries, Site system Roles and Features, Software Update Management, Operating System Deployment, Application packaging and deployment. - Build and Maintain reference images (Using MDT), drivers, and customizations - Image and configure workstations with System Center - Perform various deployments including operating… Show more System Center Configuration Manager Administrator - Administer and maintain System Center Configuration Manager environment: RBA (security), Client Settings, Boundaries, Site system Roles and Features, Software Update Management, Operating System Deployment, Application packaging and deployment. - Build and Maintain reference images (Using MDT), drivers, and customizations - Image and configure workstations with System Center - Perform various deployments including operating systems, software packages, and software updates including windows updates integrated with System Center - Endpoint Protection administration integrated with System Center - Troubleshoot broken clients - Identify and resolve issues with failed deployments - Build and Maintain task sequences - Create/Deploy packages and applications - Setup and maintain virtual lab for testing purposes which includes Windows Server 2012 R2, System Center Server - Responsible for proof of concept and implementation of new System Center roles and features - Role based administration (RBA) - Parallels Mac Management through System Center, certified Maintain Active Directory Objects and Organization Units Remotely and locally manage 3600+ workstations Assist users with use of technology within the organization via phone, E-mail, Remote sessions, or in person

IT Technician II

• Feb 2012 - Aug 2016

Provide technical support to all facets of desktop information technology systems and telephony. In addition to technical support, interact with customers to assess problems and needs, use remote assistance software to increase help desk efficiency when appropriate, and maintain inventory and Active Directory for all moves, adds and changes. Respond to work orders to install, configure, modify, maintain, troubleshoot, repair, monitor and support mobile and desktop information technology systems… Show more Provide technical support to all facets of desktop information technology systems and telephony. In addition to technical support, interact with customers to assess problems and needs, use remote assistance software to increase help desk efficiency when appropriate, and maintain inventory and Active Directory for all moves, adds and changes. Respond to work orders to install, configure, modify, maintain, troubleshoot, repair, monitor and support mobile and desktop information technology systems for desktops, laptops, iPhones, and network interfaces. Install, configure, test, troubleshoot, and repair peripherals and components including HP networked printers, scanners, monitors and similar equipment. Provide limited customer education in operation and use of information technology systems. Update help desk work order database with current status of all work tickets; document procedures as required. System Center Administration: -Build and maintain reference images (using MDT) -Import and manage drivers and customizations -Perform various deployments including operating systems -Software packages and software updates including Windows updates integrated with System Center -Maintain OSD and software task sequences -Perform troubleshooting on broken clients and diagnose issues with failed deployments -Initiating improvements by automating many processes from within and outside of System Center -Build and maintain Mac images and collections within System Center

Customer Support Coordinator

• Feb 2007 - Jan 2012

Create and track work orders in a computerized database and prioritize requests for service and page IT staff for emergency or urgent requests. Assist users with daily problems such as logging on to the network, logging into Citrix/SharePoint, assisting with printing problems, Microsoft Office and/or Outlook problems, and general questions about the network. Maintain database to log software licenses, warranties, and equipment attributes (user name, asset tag number, serial number, processor… Show more Create and track work orders in a computerized database and prioritize requests for service and page IT staff for emergency or urgent requests. Assist users with daily problems such as logging on to the network, logging into Citrix/SharePoint, assisting with printing problems, Microsoft Office and/or Outlook problems, and general questions about the network. Maintain database to log software licenses, warranties, and equipment attributes (user name, asset tag number, serial number, processor speeds, RAM, warranty and other pertinent information). Prepare summary reports on computer lab usage, IT work order status, and software and equipment inventory. Assist in the installation, maintenance and troubleshooting of stand-alone computer systems, software and network interfaces. Research new helpdesk and remote technical support technologies; recommend, plan and implement upgrades to existing help desk system. Document resolution process for common problems and maintain a Web-based FAQ to support user self-help; update a SharePoint team services website to facilitate collaboration between FRCC's desktop support and IT professional teams.