Experience

Red Door Homes

• United States
• Construction
• 1 - 100 Employee

• Sales Consultant

  • Feb 2022 - Present

  Greeting Clients; registering their information into Novi Homes app/database, building rapport and identifying client’s needs while touring model home and show rooms Maintain client relationships using Lasso CRM Educated clients about Red Door Homes’ home building process Keep current on market trends as wells our competitor’s trends Prepare client’s manual book, maintenance book, and warranty paperwork Carefully review and prepare home purchase agreement contracts with homebuyer Work with clients to resolve any issues or concern thorough out the home building process Show less



Talcott Financial Group

• United States
• Insurance
• 200 - 300 Employee

• Annuity Specialist

  • Mar 2019 - Nov 2021

  Worked in a team environment to provide excellent customer service to all brokers and clients. Servicing 55-60 incoming phone calls per day from contract holders and brokers regarding aspects of The Harford’s variable and fixed annuity products by identifying, understanding, and interpreting customer needs and implements resolutions Provide information and assistance regarding annuity products features/riders, forms details, contract value, telephone redemption withdrawals to clients checking account, fund performance, not in good order form issues, 1035 Exchange, Transfer/Rollover, along with specializing in Deaths Benefits. Five9 Service Matter Expert Builds sustainable relationships and trust with customer accounts through open and interactive communication Processes annuity transactions accurately and within The Contact Centers established time standards Identifies, understands, and interprets customer needs and implements resolutions Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Route Coordinator

  • Oct 2018 - Mar 2019

  •Guarantee timely deliveries for Lowes Home Improvement by aggressively planning and scheduling expedited shipments; completing customer documents via Outlook for both commercial and residential customers •Routing new load entry selecting the most cost-efficient mode of transportation as a third party deliver for both the Massachusetts and Connecticut areas •Effectively identifying and resolve problems while working independently displaying a disciplined work style and strong work ethic •Maintaining constant communication with Operations Managers and multiple Market Managers via Outlook concerning future routes/stops; such as high mileage comingles, time effective infractions, or unassigned trucks Show less



Foot Locker

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2005 - Jun 2018

  ● Coach and motivate team to drive sales that deliver exceptional customer service ● Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service ● Assist in leading team to provide employee management, customer relations, asset protection, and training ● Deliver sales, customer experience, merchandising, visual, and operational expectations ● Act as a partner between customers, sales associates and store leadership ● Learn and share expertise of products and trends to fit each customer’s needs ● Maintain an awareness of all product knowledge, and current or upcoming product and trends ● Contribute to a positive and inclusive work environment Show less



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sales Consultant

  • Feb 2012 - Nov 2013

  ● Completed comprehensive sales training which included product knowledge, salesmanship, and software systems ● Drove profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques ● Consistently performed on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements ● Increased customer profitability by utilizing cross-selling and upselling techniques ● Ensured a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating the contact management system Show less